Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a top and tried to enter 20% off code but site would not accept it so I assumed my item was not in the offer. I ordered anyway and paid. Next day I read a fb ad that said it was across the range and read a review from someone with same problem. I wrote on there too and had a response from Elsie’s attic providing an email address for me to enquire to. I did this a week ago and no response. Item arrived on time and is perfect but for me a company with bad customer service is a no no. I now wonder what would have happened had I needed a refund if item had to be returned. *** Revised review. As soon as Elsie’s attic saw my review they got in touch with an email address for me to contact. I did so and was replied to immediately. I have since had an apology for the oversight and was refunded the money that the code should have given me plus p&p. This has totally restored my faith in this company and I shall now be ordering the same top in a different colour. Many many thanks and now my new review reflects the true customer service!!!”

Helpful Report

Posted 7 years ago

Hi Sonia Thank you for the feedback. Apologies that you have not had a great experience with us, If you would like to email me on steve@elsiesattic.co.uk I will look into this for you. Apologies once again.

Posted 7 years ago

“Great service , fast delivery and love the clothing!”

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Posted 7 years ago

Hi There Thanks for the review.

Posted 7 years ago

“I ordered a bag from Elsies attic I checked the order and it said it was processed , then a week later, i got a refund and an email saying it wasn't in stock, so why have it on the website at all? NOT a happy customer at all, I won't be shopping here again.”

Helpful Report

Posted 7 years ago

Hi Olive Thank you for the feedback Apologies your order was not fulfilled, we did have some issues due to the large amount of orders from birthday promotion we were running. The email you received is a generic completion email so apologies for the confusion. I do hope you will choose to shop with us again and give us a chance to wow you.... Have a great day. Steve

Posted 7 years ago

“Very pleased with my purchase thank you x”

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Posted 7 years ago

Hi Samantha Thank you for the order and the review.

Posted 7 years ago

“Lovely affordable clothes”

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Posted 7 years ago

Thank you. x

Posted 7 years ago

“Unfortunately the item was ripped, ☹️ So will be sending it back.”

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Posted 7 years ago

Hi Nicola Apologies your item did not reach you in perfect condition. We are launching (hopefully tomorrow) free returns so if you can hang on until then that would be easier for you. Apologies once again.

Posted 7 years ago

“Good delivery item really nice and good quality will definitely order again”

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Posted 7 years ago

Hi Carol Thank you for the review

Posted 7 years ago

“Ordered a week ago still haven’t received my dress”

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Posted 7 years ago

Hi There Thank you for the review Apologies for the delay... If you could contact help@elsiesattic.co.uk they will be able to help.

Posted 7 years ago

“All ordered smoothly and you can track your parcel so always a bonus! Was worried about whether the item would fit me, but did with room to spare! Will defo order again!”

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Posted 7 years ago

Hi Donna Thank you for the review have a great day

Posted 7 years ago

“Fab speedy delivery and the item purchased is exactly as advertised!! Really pleased and will definitely be ordering from Elsie’s Attic again. Thank you”

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Posted 7 years ago

Hi Angela Thank you for the review.

Posted 7 years ago

“Very good customer service and good quality clothing. I am very pleased with the top that I purchased and so is my husband 👍 thank you so much xxx”

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Posted 7 years ago

Hi Diane Thank you for thee review Have a great day.

Posted 7 years ago

“Lovely tie dye dresses. Perfect for holidays and delivered well within the delivery time.”

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Posted 7 years ago

Hi Lynn Thank you for the review.

Posted 7 years ago

“Loved the top, fitted perfectly”

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Posted 7 years ago

Thank you for the review x

Posted 7 years ago

“Good quick service notifications of delivery date, good size as described, would use again 😊”

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Posted 7 years ago

Hi Great to hear you were happy with the service.

Posted 7 years ago

“Good service, quick delivery Dress not as good quality as i’d expected”

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Posted 7 years ago

Hi Georgia Thank you for the order, Apologies you were not happy with the quality. We are constantly improving our designs, fit and fabrics. Hopefully you will shop with us again and give us another chance to impress you.

Posted 7 years ago

“My stunning jumpsuit arrived quickly and well packaged. It's beautiful and so comfy. I was worried about it being one size but it fits me really well.”

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Posted 7 years ago

Hi Thank you for taking the time to leave a review. Have a great day

Posted 7 years ago

“Quick delivery and the dress I ordered was fantastic. Great quality and fit like a glove. Will purchase again.”

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Posted 7 years ago

Hi Great to hear you were happy with the service.

Posted 7 years ago

“Absolutely love my new dress Quick delivery and fantastic price”

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Posted 7 years ago

Hi Suzanne Great to hear you were happy with the service.

Posted 7 years ago

“Bought a beautiful dress - delivered far quicker than the 3-5days est. so in love with it and will purchase again!”

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Posted 7 years ago

Hi Great to hear you were happy with the service. Thank you

Posted 7 years ago

“Ordered for the first time two lovely summer dresses. They came really quickly and are very good quality. Will definitely be ordering again.”

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Posted 7 years ago

Hi Thank you for taking the time to leave a review. Have a great day

Posted 7 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews