Etsy Reviews

2.2 Rating 588 Reviews
30 %
of reviewers recommend Etsy
2.2
Based on 588 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 8th July 2023
Anonymous
47
Anonymous
Anonymous  // 01/01/2019
My bespoke items of jewellery were exquisitely crafted from intoxicating sandalwood. I was consulted about design and production at every step of the process by the shop owner personally.
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Posted 5 years ago
Having purchased leather offcuts from a number of companies, I would rate this company as one of the best. The leather offcuts are gorgeous and do not have the overpowering chemical smell that accompanies leather off cuts from some other providers. They arrive rolled together as shown in the picture and not like sweepings from the showroom floor. They are also great value for money. The delivery is usually about 10-14 days but worth the wait.
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Posted 6 years ago
Everything is as advertised and packaged so well! Delivery is on time! Will order again and again from a Tattered Dream
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Posted 6 years ago
Beautiful. Great quality.
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Posted 6 years ago
She is lovely and provided us a fantastic, swift service and delivery of the loveliest handmade surgical scrub hats. The quality was fantastic and now we all look super funky in our animal print/pirate/patterned hats!
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Posted 6 years ago
Very easy to use. Loads of unique and individual sellers. Great to support independent business and artists.
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Posted 6 years ago
I order some custom Fathers Day Mugs and Mother's Day Mugs for my parents. They were perfect! Thank you Tracey!!!
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Posted 6 years ago
Lovely definitely shop there again. Fast delivery
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Posted 6 years ago
Great website for finding unique gifts for your loved ones. Everyone who sells on the site is very helpful. Love the site
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Posted 6 years ago
Great collection of individualised products, helps tremendously with any hobby.
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Posted 6 years ago
GingerooStore is a unique company (and lovely owner) where the owner makes hand-made very high quality jute bags featuring a design of your favourite dog. They are all hand made. My order arrived very quickly, well packaged and the bag was just lovely. I bought it as a Christmas present and the couple were absolutely thrilled with the bag. The bag a good large size and I will definitely buy again - I thoroughly recommend.
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Posted 6 years ago
We found the perfect calendar and Marina was such a lovely owner to order from -- not to mention it arrived as a brown paper package tied up with string!
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Posted 6 years ago
Custom made gift. She liased with me over what I wanted. Product produced, sent and received within a few days. Great service.
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Posted 6 years ago
The products cam all the way from Iran, beautifully made and arrived so quick! have been buying from that particular shop for over a year now and yet to find a problem with any of the products! Such good quality, beautiful jewellery.
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Posted 6 years ago
They were able to personalise to my exact requirements and ensured that the item ws with me for the date I needed. They were friendly, helpful and fulfilled their promises
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Posted 6 years ago
Good web site, personalised ordering very good, delivery time excellent. Great products!
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Posted 6 years ago
Etsy has a huge range of gifts and ideas. The website is simple to use and the service was also clear and quick.
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Posted 6 years ago
Love the different things they have for the hard to buy for. And was sent out right away.
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Posted 6 years ago
very good service
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Posted 6 years ago
Unique products & prompt service
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Posted 6 years ago
Etsy is rated 2.2 based on 588 reviews