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Farfetch Reviews

1.6 Rating 242 Reviews

14 %

of reviewers recommend Farfetch

Company Reviews

1.6

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 2nd April 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of shoes from Farfetch. The sizes were womens and the product was not labeled as such. Accordingly, I received a 10.5 when I wanted a mens size 12. I have messaged them twice without so much as a peep or reply. Not a bugger off or a we can help you...absolutely nothing. It boggles my mind how this happens when there are so many options for shopping that a company would be radio silent on a customer request. I should also note that the item was fulfilled by Stadium Goods and there was no billing invoice or order information inside the package - another FAIL. I reached out to Stadium Goods and at least they replied very promptly but were unable to assist. Another FAIL for Farfetch. As Southwest Airlines says, we know you have many options to fly. I will be taking my options to shop elsewhere.”

Posted 1 year ago

“what a scam. i ve bought a pair of shoes fratelli rossetti 274£, they sent from Naples(????) a pair of faulty shoes, with the left bigger than the right, sent them back in less than 12 hours , They refuse the return, stating that the sole has been scratched, while the shoes were in those conditions when arrived .Finally they ve found a stupid for a faulty pair of shoes. Big mistake trust farftech”

Farfetch 1 star review on 22nd March 2023

Posted 1 year ago

“Awful No refund”

Posted 1 year ago

“Absolutely SCAM company. Bought a dress, returned it within days following every step. I am super petite and once I opened the package saw how huge this dress was. NEVER EVEN TRIED IT ON, did not remove it from the hanger or plastic bag it came cover on and after several calls and insisting over email what was the status of my refund they are saying that it arrived damaged. A complete lie!!!! The dress is almost $5000. DO NOT BUY FROM THIS COMPANY. I will be disputing the charge with my credit card provider but AVOID yourself problems with this company. As they made something up to not issue my refund. This item I bought it was actually sold out, I received an email one day saying it was back in stock so most likely someone bought it before and returned it and now they want to blame me for something that DID NOT HAPPEN. Worst company to shop from. Do not buy from them!!!!!”

Posted 1 year ago

“Customer care is indeed far-fetched!!! I have bought a lot of expensive items via Farfetch and always had good experience. That was only until they had to take responsibility though. In short I bought several identical t-shirts in different colors only a few months ago and one of them has an obvious manufacturing flaw which got a lot worse the first time I used and washed it. After a lot of (stupid and unnescessary) questions which I answered the initial response was I could get 10% off a new shirt. What a joke!!! Afterwards they closed the case due to them deciding it was wear and tear = no refund or new shirt. So yes! The customer service and taking responsibility when not making money is indeed VERY FAR FETCHED! Shame on you. My best advice is to do your shopping else where!”

Posted 1 year ago

“I read these reviews too late. I purchased a Balmain gents t-shirt.It arrived in a jiffy bag.Not what you expect when paying £200. I returned the item as I felt it looked fake. Filled in all the appropriate returns details. A month later the package was " returned to sender" it had been refused at customs . Cheated Never Shop with Farfetch Frauds.”

Posted 1 year ago

“Beware. A good deal turned out to be a scam!! I thought I was getting a discount on a pair of designer socks but working with this company is a nightmare when things go wrong. I foolishly trusted FARFETCH with ordering a $200+ dollar pair of socks as a Christmas present. I got a call a few days after reporting that the package was not delivered offering to send a replacement. When I followed up they had “no idea” what the voicemail was about and said needed more time to research. Then After “carefully researching” with the shipper for over a month they stole my money and never delivered the package. I’m not sure if my problem was ever even touched by a real person as it seems they were just churning out autogenerated emails with no real response to date.”

Posted 1 year ago

“Ordered a pair of shoes that supposedly were coming from Italy. The ordered never arrived supposedly cause it got damaged and two months later, I’m still trying to get a refund. Tried to dispute the charge through my bank and they lied to the bank saying that they had delivered the ordered when they even sent me emails that the order was NOT going to get delivered. Anyways, frustrating, still waiting for the refund and I do NOT recommend ordering anything from them.”

Posted 1 year ago

“I CALLED IN TODAY, IM PRIVATE CLIENT - MARIA WHO ANSWER THE PHONE - DID NOT TRY TO HELP ME SENDING MESSAGE TO FINANCIAL DEPARTMENT - I SIMPLY ASKED HER TO EMAIL THEM IN MY BEHALF ABOUT RETURN AND REFUND - SHE SAID SE WILL NOT DO IT - AND SHE SAID "IM HANGING UP " AND SHE HANG UP. SOOO UNPROFESSIONAL! STAY AWAY FROM THESE PEOPLE!!”

Posted 1 year ago

“Very horrible and awful experience and I would say NEVER buy from Farfetch!!! I previously purchased something from Farfetch in Germany and unfortunately the size of the clothes did not fit. I applied for a return from Farfetch and requested for a pickup, as this was an option on their website. On the day of the pickup came the delivery man who picked up the parcel for return. Until this moment, everything went smoothly, however, 2 weeks later, I found out that Farfetch has never received the retoure product. We tried to ask them to check their received packages or check with DHL. They came back saying that they simply don't have the package and neither does DHL. In the end, they did not willing to offer any help and only blame for DHL not providing any details. Of course the reimbursement of €450 of my return is never happened. I have contacted their customer centre (mail & call) at least 5 times but ALL ending up with the same result, and they just copy-past to reply me. Now I am still trying to get more information from DHL by myself, but it's very difficult. I can't believe how IRRESPONSIBLE Farfetch is regarding the fact that they were the one who sent the delivery man for pickup and now the package is gone after the handover, they don't want to have anything to do with it. Farfetch sent the DHL and even DHL lost the package or didn't want to take responsibility, shouldn't the seller/retailer Farfetch own up to their customers? How ridiculous Farfetch claims itself as a luxurious website, but their customer service is definitely worse than cheesy market. If you still do buy from Farfetch, do wish for a smooth delivery without the need of retoure.”

Posted 1 year ago

“DONNOT BUY ANYTHING FROM FARFETCH! They will short you on reimbursements, they will cancel your order without informing you or offering a suitable solution. They will not update you on delivery unless you chase them! They have stolen 200€ (Ordered on 2 different accounts) from me! NEVER AGAIN.”

Posted 1 year ago

“My boyfriend bought me a Fendi ring from Farfetch, this ring has gone all brassy and turns my finger green!! We have enailed Farfetch and tried to get the issue resolved but they do not like to respond to issues clearly!! Do not buy from this company, feel totally ripped off!!”

Farfetch 1 star review on 30th October 2022

Farfetch 1 star review on 30th October 2022

Farfetch 1 star review on 30th October 2022

Posted 1 year ago

“Preordered yeezy gap in March, order cancelled in august and still waiting for a refund for an order they couldn’t even fulfil. Will never purchase again from Farfetch. Still no refund or item after 2 months of following up.”

Posted 1 year ago

“I feel completely ROBBED by Farfetch. I ordered two bracelets, one got lost in transit and I was refunded. The second arrived a week after purchase and when I opened up the parcel, the Jil Sander box was empty. Obviously astonished, I rang Farfetch customer service immediately and was told to send photos of the parcel for an investigation. Three weeks later and after several emails and calls, I was told sorry we can’t refund you, the boutique store insist they packed the bracelet. The investigation concluded that the parcel weighed the same on leaving the boutique as it did when it arrived with me. It’s not rocket science to work out that an empty parcel is going to weight same at it’s departure point as it is at its arrival point. But Farfetch didn’t investigate enough and didn’t care when I protested. My word was pitted against that of the boutique partner Eraldo, a position I never asked to be in but was put in through their own inefficacy. My case is now closed as far as they are concerned and I am out of pocket by a considerable amount and have no bracelet. Unacceptable. Will never be purchasing from them again and would not trust them to sort out any major issue. What incensed me even more was despite my obvious massive loss of both money, time and item, they kept saying have a wonderful day 😡.”

Posted 1 year ago

“This app popped up on my Facebook page. I decided to look into it. Why in the hell are sneakers that are still in the stores at a extremely lower price almost double or more on this site? That makes no sense to me. Then I started reading these reviews. I'm happy I did not order from them. Big Red flag”

Posted 1 year ago

“Items will not be delivered and you wont get a refund! Be careful!”

Farfetch 1 star review on 5th October 2022

Posted 1 year ago

“I ordered 2 pairs of shoes from Farfetch and both pairs were too small. I arranged for a return and they were picked up by DHL. One pair was refunded in a timely manner. The other pair took longer to be received by the "seller" which wasn't Farfetch, but a shop that they contracted with in Europe. The shop in Europe received the shoes on 8/5/22. I contacted Farfetch on 9/16/22 about my refund. Farfetch said that there was damage to the orginal shoe box and they were trying to work out a deal with the "seller". Over the next month, I called and emailed constantly and had either no response, excuses, or promises to escalate the matter. The box had no damage when I received it or mailed it back. In double checking the return policy for shoes it does not state that there cannot be any damage to the shoe box. It only says the shoes must be in the original box and have a protective box around it. The shoes were in perfect condition. It is now 10/4/22 and I am without my $160.00 and the "seller" has the shoes. Basically, I feel like Farfetch has stolen my money. Please make sure you read all reviews and google this company. There are far more bad reviews than good. I will never do business here again.”

Farfetch 1 star review on 4th October 2022

Farfetch 1 star review on 4th October 2022

Posted 1 year ago

“When buying shoes, in particular, guidance should more clear with respect to how sizes run (for example, a size 10 in Italy is not the same as a size 10 in US). Secondly, the exchange policy you offer is too strict for American consumers. Just take a cue from the majority of retailers in the US...most offer 30 days return policies (minimum) and even lengthier periods for exchanges/credit. Lastly, your stringent return policy should be printed on the customer's email receipt upon purchase, not lost in the fine print of "terms and conditions".”

Posted 1 year ago

“DO NOT ORDER FROM THEM. I wish I have done my research. I order a YSL handbag 8 days ago. Still not receiving it. I tried emails / calls no one response to me whatsoever. The tracking number they provide automatically via email shows my order has been return back to shipper. I’m traveling at the moment and leaving the current address in 3 days. I sent them multiple urgent email to explain my situation no one cares. What’s going on? When you pay so much money you really expect to at least have decent customers service. Their website says respond to your email within 24 hours- LIE. Delivery date -LIE. Basically if you buy something, no matter what happens they will not give you any answer or solution. You are on your own and pray you are loosing your money over nothing.”

Posted 1 year ago

“I received an email welcoming me to Farfetch and thanking me for creating an account. I’ve never heard of this place and I didn’t sign up for it. I’m wondering now how they received my email address. I thought I was being spammed so I looked them up and found all of these complaints. I’m sure, now, that I am being spammed.”

Farfetch 1 star review on 1st August 2022

Posted 1 year ago

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Farfetch is rated 1.6 based on 242 reviews