“Do not buy from them... I tried return makita jigsaw which I bought by mistake but waiting a few weeks for money or any respond from that silly company. Just waste time and money.”
“Ordered some items on the 29th of November for next day delivery, well i contacted after a few days, to ask where the items were, was assured and promised it would be there next day... Well few more days go by, contacted again same promises and assurances, I said I need it before the weekend as it's part of a birthday present. they promised and assured it would be here. well it's well past the weekend it's the 6/12/22 When I contacted them for a refund they didn't seem that bit bothered about messing me around, I even said I have to keep chasing you up. It's unprofessional, I am so done with FFX never again! I have to wait for my refund now. Terrible service.”
“Stay away from this company, waiting over 1 week still no goods, customer service, what customer service, management Paul - could give care less - rang when walking his dog not even at work.”
“Stay away from this company, waiting over 1 week still no goods, customer service, what customer service, management Paul - could give care less - rang when walking his dog not even at work.”
“I have placed a few orders with this company and each and every time I've been impressed with their professional service and speedy deliveries. Well done Ffx.”
“FFX is ok if you never have an issue with a product, but returns, repairs and refunds, all the after sales customer services are the worst I have ever experienced. They have lost my repaired drill twice, the customer service team have never called me back when they promise to do so and the refund has taken weeks. I will never use this company again and would never recommend them to anyone.”
“Service and time couldn’t be worse
Next day delivery a week later after the job is done costing lots of money when I could’ve used a better service thought I could trust them
Mistakes happen but it wasn’t one mistake it was multiple mistakes from the customer service and not sticking to what they said they would do on three occasions what I asked was not difficult and they cost me a lot of money do not use Unless service and time it’s not an issue”
“I've used FFX quite a number of times over the years and their sales/delivery's are excellent and their after sales support is fantastic. I bought a bahco rachet socket set from them and the ratchet stopped reversing after very light use after about 9 months. Ffx sent a replacement out next day, no messing about. This is not the only instance of great after sales support, highly recommended.”
“I recently bought a DeWalt strimmer from this company and I was very happy with the shopping experience. The prices they offer on power tools are really competitive and the customer service and delivery is also first class. I would have no hesitation in recommending them.”
“Bought DeWalt framing nailer kit for a present as It seemed a good deal It came in box with framing nailer and finishing nailer on box which was what I saw when purchasing When it was opened there was no finishing nailer in box Spoke to company and they take out finishing nailer "as most people have this" As it was a present the 30 days elapsed so I can't return it Buying the finishing nailer would cost £275 so I could have got this deal elsewhere cheaper Just be aware when ordering from this company what you are actually ordering”
“Ordered a hedge trimmer for the best price by far I could find. It arrived 21 hours later in time for some weekend gardening. Fantastic service and wouldn't hesitate to buy from this company again.”
