FFX Tools Reviews

Name: FFX Tools
Rating: 3.21

3.2 Rating 132 Reviews

55 %

of reviewers recommend FFX Tools

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Metrics

3.2

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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FFX Tools 1 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

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“Used ffx for years. Never had a problem. All genuine Makita gear, from approved reseller. Far better than some of the dubious knock off Google best price!!! Sellers., Great company. Fast delivery”

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Posted 2 years ago

“Good prices and quick delivery”

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Posted 2 years ago

“Talked to them over the phone and they were very courteous. Tools were delivered when they said they would be delivered - and that was very quick. Delivery guys were very friendly. Highly recommended.”

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Posted 2 years ago

“Good company to deal with very quick delivery would highly recommend”

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Posted 2 years ago

“Great deals, fast service.”

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Posted 2 years ago

“Used sevral times, easy to roder online, prompt delivery, excellent service”

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Posted 2 years ago

“Excellent customer service. Had an item go missing in transit and was resent out by FFX who were very helpful.”

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Posted 2 years ago

“I ordered a dewalt paddle mixer which arrived damaged. When speaking with customer service my questions were ignored multiple times and when I wanted a refund they sent a new one to my house without me even agreeing as I wanted a refund. Probably the worst customer service I’ve experience and wouldn’t buy tools from them again”

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Posted 2 years ago

“I ordered a DeWalt batter charger & battery. Both were sent wrapped in old bubble wrap with no box, instructions or guarantee. The charger also does not work properly. They said I can send it back at a cost of £15.99. I am now taking this to trading standards. DO NOT BUY from this company.”

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Posted 2 years ago

“Great prices and stock range”

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Posted 3 years ago

“Bought numerous tools from FFX for work and always satisfied by the service and speed of delivery. Always seem to be competitive on price as well. Good company.”

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Posted 3 years ago

“Great service, cheap prices. Pleasure to do business with.”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Ordered a sander ...once here a week later ...called customer service... the item has been discontinued u can have ur money back ....jokers ...now got to order from elsewhere and wait again...thanks ffx great service”

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Posted 3 years ago

“Good prices, prompt in delivery I've never had any issues at all. Good communication re: delivery.”

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Posted 3 years ago

“Great prices good delivery time”

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Posted 3 years ago

“Their faulty tool policy is to send back to manufacturer for repair if after the 1st month of purchase. No refunds or exchange! Shop elsewhere (Screwfix etc) for a lot better customer service. Unless you're happy to be toolless for weeks”

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Posted 3 years ago

“Very poor customer sevice. If anything goes wrong it doesn't matter how many times you email of phone, you just get no reply. Avoid, use a different mechant.”

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Posted 3 years ago

“Tried them twice and let down on both occasions needless to say won't use them ever again. Why state order until 8pm and get next day delivery when clearly you can't manage it”

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Posted 3 years ago

“Ordered recently from FFX and goods arrived quickly and exactly what I needed. Excellent service will definitely use them again.”

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Posted 3 years ago

FFX Tools is rated 3.2 based on 132 reviews