“Ordered two items for next day delivery, website said both in stock, then two days later i get an email saying one is out of stock, so i ring them and ask them if they can just send what they do have in stock, which they say they would but now the other item is also gone out of stock while waiting for the first. what a shambles.
I would be embarrassed if my business ran like this. Its safe to say i will not be using FFX again.”
“Customer Service for this company is appalling.
I ordered a festool plunge saw which came with a tape measure. It was broken.
I asked for a replacement tape measure and their response was
"It was free and not on the invoice so we will not replace". WHAT KIND OF RESPONSE IS THAT.!!!
No compassionate dealing with the client.
We spend tens of thousands a year on tools and I would never buy a screw from this lot again for the sake of a tape measure :_)))
It wasn't the price of the tape measure, it was the principle of the matter. All the trade know we spend money hand over fist, every day -
They spend their budget on trying to get us to buy from them and then when they have us, this is the treatment.
Disgraceful
Bye Bye FFX,”
“Terrible service and company purchased some items with the help of a voucher however one of the items I had to send back they were going to charge me £15 to send the item back when for the same service but with higher insurance I paid £7 anyway sent the item back left it a week contacted them to be told that they had a back log I asked could you just check to see if you have received it for them to say have you got a copy of the photo or signiture at this point I was concerned it felt like if I said no they would have said they never received it lucky I had a photo. But still had to put in a complaint to get my refund just remember I sent one item back of the five and they took the voucher back lol stay away terrible expensive and dogey practices.”
“7 days and still waiting. Next day shipping was advertised.
No apology because and they haven't even acknowledged two emails
Lost a customer for life”
“Delivery times are vital to trades, planning is everything, so ignore that flashy banner on the website that says free next day delivery. It's a lie. I wouldn't mind so much if they got in touch and explained it was not going to be dispatched when they said it was but they can't be bothered. Their online chat is also bs and your forever at numer1 in the que. Got no time for liars, first and last time I'll use them.”
“Ordered 2 New Vibrators they sent out 2 used ones in bubble wrap. No packaging/instructions & looked a little 'pasty'.
Spent a lifetime contacting their 'Customer service team'... They recommended I go FFX myself or send them back for a refund!”
“Used ffx for years. Never had a problem. All genuine Makita gear, from approved reseller.
Far better than some of the dubious knock off Google best price!!! Sellers.,
Great company. Fast delivery”
“Talked to them over the phone and they were very courteous. Tools were delivered when they said they would be delivered - and that was very quick. Delivery guys were very friendly. Highly recommended.”
