“This Company advertises a next day delivery if you order within X hours (By 8pm weekdays).
The last 3 occasions I have placed an order, my delivery has been late by at LEAST 3 days. I’m not an impatient person but sometimes online is the only place you can get items. And when I need it at short notice next day delivery is important.
When I spoke to their customer service team they couldn’t end the chat quick enough. They just blame high volumes. If you can’t fulfil the delivery times, don’t advertise it.
Conclusion: don’t be reeled in by their false advertisement of delivery times. It’s highly unlikely to happen.
Massively do not recommend. Awful customer service.”
“Do not use this company. Ordered with an advised delivery date. My email confirmation showed a different date. Called them to ask for it part shipped which they said yes no problem. Items didn't arrive and when I rang to chase was told they don't know why they were shipped. No remorse shown and they don't really care once they have your money.”
“I brought a drill and just gone to use it and does not work , I have tried on several occasions to contact them and fill in their returns form and no reply at all !!!
They are not answering my emails
I’m so upset and wasted so many hours trying to contact this company
Please advise if anyone knows what I can do”
“Yet another company that say on their website that they have the product in stock with next day delivery but don't actually have it. No communication, I now have a delay to a job which costs me more than the tool. And they still show on their web site that it's in stock.”
“Why didn't the goods arrive??? 24 hours??? I am not satisfied with the purchase. I would like to inform you that I post negative opinions wherever I can. I don't need it anymore. I wish you went bankrupt”
“Whatever you do, DO NOT USE THESE COWBOYS. They don’t abide by distance selling laws, their website promises deliveries they cannot fulfil on stock they don’t have!
Use Screwfix or Powertool World for proper service!”
“Ordered an item for next day delivery.
Hasn’t arrived.
Contacted them. They confirmed it has been dispatched late.
No compensation offered. Told me to write a complaint.
Simple.
Not happy!”
“Ordered for next day delivery and the item didn’t arrive, this is the second time they have done this to me so I won’t be using them again. They may as well use chat bots in customer service, the standard excuses are just as disappointing.”
“Ordered a Metabo SXE 450 on 3-05-24 from FFX.
It stated if I order within one hour & so many minutes it shall be delivered by 4-05-24.
Item arrived on 5-05-24, one day late with a Tracked 24 label stuck to the box. So when you remove the label it rips the box.
The box was also damaged as there was no additional packaging only the original box.
Very disappointed with FFX”
“Chainsaw got delayed twice and didn't show up. Customer Service impossible to get through to anyone + live chat didn't work. Absolutely useless - won't use again”
“Sent me a table saw with a generous cup in the fence and won't refund it as I opened just after the returns window. Terrible company. Won't use again.”
“They sold which don't have on stock.I order sander at 11of March and received today after 9 days.Estimed delivery anyway was 15 so still 5 days late then should”
“Used ffx for many battery tools, in the past. ( all on ebay ). Got messed around on my last order. They took my money, I waited and waited for the item to turn up. To be told it was out of stock. NOT MY PROBLEM. don't sell goods that are out of stock. I won't use and haven't used ffx since then. Not a professional company. So I have bought from elsewhere. And very happy with the new company.”
“Purchased a DeWalt product via the FFX eBay shop at a sale price, when arrived an accessory had been damaged in transit due to poor packing. Only option offered by FFX was to return whole product for refund and re-purchase at a higher price as sale had ended.”
“Payed for a circular saw.
Went and paid for item to then find its currently out off stock.
There website did not say it was out off stock because I wouldn't have ordered this.
Then been told it has just came into store and will be sent out tomorrow morning.
Still waiting.
Ordered off here loads but will just be sticking with its London from now on”
“I've had an aweful experience with FFX. The item I ordered 9 days ago was in stock, but still hasn't been dispatched. I've had no communication from them and only found out anything when I called them, when I was then lied to about the item being sent that day. Then the next day when I called it hadn't been dispatched and was being sent that day (again). Again the next day I called as it hasn't been dispatched, and again I was told it was being dispatched that day again. I would like a refund and I will buy the items from elsewhere, however I cannot get a refund from FFX. I will not be using FFX again and I would not recommend them to anyone. Unreliable, liars, poor communication and generally a bunch of let downs”
