“Rated 1 out of 5 stars
Updated 37 minutes ago
Don't buy from ffx
Give you a BS time frame to purchase a item for delivery next day and stay in all day no show. Plus to find 2 debit orders for the same item.....what a joke....first and last time I buy from ffx..Best service and price from Powertools,ITS and Amazon.. 14th November and still No item received.....NO further reply from matey that responded to my rating!!!!!!????? NO reply from my email sent to ffx customer service regarding a refund for a double debit from my bank account....Appalling service....have never experienced anything like this from Powertools,ITS,Amazon and many more.......
Date of experience: November 11, 2023”
“Bought a pressure washer from them, had nothing but issues, it’s been returned three times. I’ve asked for a replacement or refund, been told it’s beyond the 30 days where they care about their customer so now I have a £625 lump of metal that’s useless.
First time trying FFX but I will be going back to Sam Turner in future as they have great customer service and seem to care about their customers.”
“If you are looking for next day delivery as promised forget it. I have now used this company twice and neither times has this happened. This time I really needed a new Dewalt Pinner asap as mine stopped working so ordered on the Thursday for delivery on Friday. Nothing, tried calling but no lines open so live chat at 8.20 to be told not dispatched and wouldn’t be until Tuesday now no attempt to try and see of other alternatives so ended up paying an extra £18 to have a Sunday delivery by the same courier that Ffx use but with a different supplier
Avoid”
“I purchased a Makita lxt grinder and the picture showed a macpack case that comes with it. They didn't send me a macpack case and now taken it of their website when called the woman was abrupt and slightly rude and then wanted to charge me £5.99 to return it as it there issue. I am 💯 sure it should have come with a macpack case but they deny it but now it has been removed no way to prove it. Last time I use FFX tool”
“SCAMMERS, AVOID!!
Yasin Afzal-Woodward and Beth Stanton-McGee@ FFX both claim to have not received my return despite my local Post Office (Hadleigh) advising me it was sent back.
Its been 5-6 weeks of chasing this company up for a refund they dont want to give.
FFX are intentionally delaying the refund
Avoid using this tool supplier, they are SCUMBAG SCAMMERS”
“Ordered item on 5th April for next day delivery. Here we are on 11th and still nothing?
Yet they keep on using the same courier, obviously saving money on delivery costs is more important than their customers!”
“take multiple payments from your bank
placed 1 order, took 3 payments, after 5 days still not cancelled the other 2, no help at all when contacted. wouldn't use ever again. lost a days pay trying to sort this.
Date of experience: 22 February 2023”
“Absolute joke. How many orders do you have to place before they get it right.
Absolute joke
Ordered a makita caulk gun waiting on next day delivery didn't even send it out so had to refund,
Then ordered makita sds drill, makita radio and battery on next day delivery. Dpd delivered (another useless company) but only the battery was delivered called up and they said only battery was sent. Once again refunded.
Ok 3rd time lucky surely they can't get it wrong again can they?????
Then ordered a makita makpac trolly and 5 boxes, I called and asked will it be delivered tomorrow they said 100% guess what only half the order sent to dpd and called dpd about time of delivery and they said its being held as it wasn't delivered to them in time for next day delivery. Had to call again and get a refund.
3 times placing an order and 3 times they screwed it up. Orders totalling over 700 quid. Which I've had to go elsewhere everytime. You'd of thought they would want the business. Seriously how hard can it be to see an order and pick it send it out for delivery its not rocket science. If I run my business like that I'd very soon run out of customers. Maybe that's what there going for.”
“Do not buy from them... I tried return makita jigsaw which I bought by mistake but waiting a few weeks for money or any respond from that silly company. Just waste time and money.”
“Ordered some items on the 29th of November for next day delivery, well i contacted after a few days, to ask where the items were, was assured and promised it would be there next day... Well few more days go by, contacted again same promises and assurances, I said I need it before the weekend as it's part of a birthday present. they promised and assured it would be here. well it's well past the weekend it's the 6/12/22 When I contacted them for a refund they didn't seem that bit bothered about messing me around, I even said I have to keep chasing you up. It's unprofessional, I am so done with FFX never again! I have to wait for my refund now. Terrible service.”
“Stay away from this company, waiting over 1 week still no goods, customer service, what customer service, management Paul - could give care less - rang when walking his dog not even at work.”
“Stay away from this company, waiting over 1 week still no goods, customer service, what customer service, management Paul - could give care less - rang when walking his dog not even at work.”
“FFX is ok if you never have an issue with a product, but returns, repairs and refunds, all the after sales customer services are the worst I have ever experienced. They have lost my repaired drill twice, the customer service team have never called me back when they promise to do so and the refund has taken weeks. I will never use this company again and would never recommend them to anyone.”
“Service and time couldn’t be worse
Next day delivery a week later after the job is done costing lots of money when I could’ve used a better service thought I could trust them
Mistakes happen but it wasn’t one mistake it was multiple mistakes from the customer service and not sticking to what they said they would do on three occasions what I asked was not difficult and they cost me a lot of money do not use Unless service and time it’s not an issue”
