FFX Tools Reviews

Name: FFX Tools
Rating: 3.21

3.2 Rating 132 Reviews

55 %

of reviewers recommend FFX Tools

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3.2

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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FFX Tools 1 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item on 5th April for next day delivery. Here we are on 11th and still nothing? Yet they keep on using the same courier, obviously saving money on delivery costs is more important than their customers!”

Helpful Report

Posted 1 year ago

“Shocking service ordered loads of New tools all at same day half of them missing”

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Posted 1 year ago

“take multiple payments from your bank placed 1 order, took 3 payments, after 5 days still not cancelled the other 2, no help at all when contacted. wouldn't use ever again. lost a days pay trying to sort this. Date of experience: 22 February 2023”

Helpful Report

Posted 1 year ago

“Absolute joke. How many orders do you have to place before they get it right. Absolute joke Ordered a makita caulk gun waiting on next day delivery didn't even send it out so had to refund, Then ordered makita sds drill, makita radio and battery on next day delivery. Dpd delivered (another useless company) but only the battery was delivered called up and they said only battery was sent. Once again refunded. Ok 3rd time lucky surely they can't get it wrong again can they????? Then ordered a makita makpac trolly and 5 boxes, I called and asked will it be delivered tomorrow they said 100% guess what only half the order sent to dpd and called dpd about time of delivery and they said its being held as it wasn't delivered to them in time for next day delivery. Had to call again and get a refund. 3 times placing an order and 3 times they screwed it up. Orders totalling over 700 quid. Which I've had to go elsewhere everytime. You'd of thought they would want the business. Seriously how hard can it be to see an order and pick it send it out for delivery its not rocket science. If I run my business like that I'd very soon run out of customers. Maybe that's what there going for.”

Helpful Report

Posted 1 year ago

“do not buy over charge and send 2 lots of goods then charge for them then want u to pay £15.99 to send back”

Helpful Report

Posted 1 year ago

“I have bought several tools from FFX over the past year or so, the service has been excellent, one order made after 10 o'clock on a Sunday evening arrived before 10am the next morning. Prices are in my experience the best I could get and every order has arrived very quickly.”

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Posted 1 year ago

“Order on Friday evening arrived Sunday lunch time. Excellent service”

Helpful Report

Posted 1 year ago

“Do not buy from them... I tried return makita jigsaw which I bought by mistake but waiting a few weeks for money or any respond from that silly company. Just waste time and money.”

Helpful Report

Posted 1 year ago

“Ordered some items on the 29th of November for next day delivery, well i contacted after a few days, to ask where the items were, was assured and promised it would be there next day... Well few more days go by, contacted again same promises and assurances, I said I need it before the weekend as it's part of a birthday present. they promised and assured it would be here. well it's well past the weekend it's the 6/12/22 When I contacted them for a refund they didn't seem that bit bothered about messing me around, I even said I have to keep chasing you up. It's unprofessional, I am so done with FFX never again! I have to wait for my refund now. Terrible service.”

Helpful Report

Posted 1 year ago

“Easy to navigate website with competitive prices.”

Helpful Report

Posted 1 year ago

“USELESS STILL WAITING ON CUSTOMER SERVICE MANAGER TO GET IN CONTRACT”

Helpful Report

Posted 1 year ago

“Purchased an Imex laser, great price and fast delivery, what more do you need.”

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Posted 1 year ago

“Stay away from this company, waiting over 1 week still no goods, customer service, what customer service, management Paul - could give care less - rang when walking his dog not even at work.”

Helpful Report

Posted 1 year ago

“Stay away from this company, waiting over 1 week still no goods, customer service, what customer service, management Paul - could give care less - rang when walking his dog not even at work.”

Helpful Report

Posted 1 year ago

“They are saying they offer next day delivery and I’ve placed an order 6 days ago and I haven’t receive it.”

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Posted 1 year ago

“Always got what you need and delivery when you need The after sales service is great too 👌”

Helpful Report

Posted 1 year ago

“I have placed a few orders with this company and each and every time I've been impressed with their professional service and speedy deliveries. Well done Ffx.”

Helpful Report

Posted 1 year ago

“FFX is ok if you never have an issue with a product, but returns, repairs and refunds, all the after sales customer services are the worst I have ever experienced. They have lost my repaired drill twice, the customer service team have never called me back when they promise to do so and the refund has taken weeks. I will never use this company again and would never recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Service and time couldn’t be worse Next day delivery a week later after the job is done costing lots of money when I could’ve used a better service thought I could trust them Mistakes happen but it wasn’t one mistake it was multiple mistakes from the customer service and not sticking to what they said they would do on three occasions what I asked was not difficult and they cost me a lot of money do not use Unless service and time it’s not an issue”

Helpful Report

Posted 1 year ago

“I've used FFX quite a number of times over the years and their sales/delivery's are excellent and their after sales support is fantastic. I bought a bahco rachet socket set from them and the ratchet stopped reversing after very light use after about 9 months. Ffx sent a replacement out next day, no messing about. This is not the only instance of great after sales support, highly recommended.”

Helpful Report

Posted 1 year ago

FFX Tools is rated 3.2 based on 132 reviews