FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3kg of freefix paste, very expensive postage charge and took 6 days to get to Lancashire. Tub came with no labelling which breaches health & safety regs”

Helpful Report

Posted 4 years ago

“I was quite surprise that after actually ordering from you twice that there was no technical data sheet or coshh document with the materials purchased. I am a new user of this material and have had to do a lot of research. Luckily i am a Health and Safety professional and was very wary of it in the first place. Also probably just me but i am having some bad results with the projects i have been attempting although trying to follow the instructions on ratio from the tub and i have been using digital scales to measure and the other method of precision measuring with quality graduated cups and syringes. Results have had cracking bad shrinkage from the sides and bits just not setting even after very thorough mixing and even between two pots. Biggest issue is the amount of air bubbles no matter how slow or fast you mix the resin. And tips or instructions would be very much appreciated.”

Helpful Report

Posted 4 years ago

Hi Eddy, many thanks for your feedback. We greatly appreciate it. We would be delighted to offer assistance on your project, don't hesitate to drop us an email and get in touch. We do have all H&S documents available with the products on our website as you're right, they do require careful handling. We will look to add these to our emails as we do with our instructions. Kind regards, FibreGlassDirect.

Posted 4 years ago

“I ordered a 10m2 roof kit. It arrived without any instructions at all. The top coat had no data on catalyst ratios. Based on other suppliers' web data the kit had far too much catalyst. I didn't measure the matting, but the roof had less than 10m2 of decking, yet I ran out of matting. I'd prefer to pay a bit more and get a properly documented kit with a realistic amount of materials to cover the area advertised.”

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Posted 4 years ago

“I did receive the fiberglass that I asked for but for some reason I expected it to be on a roll and not folded into a box. There were several snags that I noticed whilst putting it onto my roll but it is still usable.”

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Posted 4 years ago

Hi Milton, I'm really sorry to see that your item arrived with snags. We will be looking into this with our warehouse team. Thank you for your feedback, it is much appreciated. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Hi I'm not sure as I still haven't received item yet. As I believe they got damaged, so have no idea what's happening”

Helpful Report

Posted 4 years ago

Hi Jonathan, Our team have been in touch this morning to get this resolved for you. We sincerely apologise for the delay and of course will get replacement items out for you. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Good standard of materials however my drip trays were missing and I have had to purchase some again locally to get the roof done.”

FibreGlassDirect 3 star review on 19th September 2020

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Posted 4 years ago

“The product arrived quickly and appears to be working as expected. However I was very disappointed that there was no measuring device for the catalyst. Fortunately I still had a measuring syringe from a resin kit I ordered several years ago which I have been able to use. Was this left out by accident or do you not supply which in my opinion is a definite deterent to ordering from you again. Sad as I was given helpful advice from Sean before ordering.”

Helpful Report

Posted 4 years ago

Hi Ramin, Many thanks for taking the time to leave us your feedback. There should have been 4 x 30ml measuring cups included in your order. These are supplied with all of our kits. I will take this up with our warehouse team. Thanks again for your feedback, much appreciated. Kind regards, FibreGlassDirect.

Posted 4 years ago

“I have little experience with this company but they fulfilled my order as expected.”

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Posted 4 years ago

“The product is great the delivery left a lot to be recommended.”

Helpful Report

Posted 4 years ago

“A mixed review. The roofing arrived quickly, earlier than expected, however the delivery firm left the package upside down and the 5kg resin tub had leaked inside the box and over the instructions. The package did not contain disposable gloves or stirring sticks and the wall fillet roofing trim was broken at one end. This was for a low pitched porch roof. As an experienced DIYer it was more difficult than expected due to the pitch, but the finish is good and I’m satisfied with the result.”

Helpful Report

Posted 5 years ago

“Folded the fiber glass matting, not good as it’s ruined the weave of the fabric reducing strength. In future they need to deliver on a roll.”

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Posted 5 years ago

“Website good and easy to understand, service good. Courier Rubbish, the delivery address was the Boatyard Cholmley way, and there is a massive yacht at the roadside within 10ft of where the driver has passed, and he did not see it. He did have the common sense to ring the phone number and made the delivery. But then we get an email from XDP saying sorry we missed you, please reschedule your delivery, but we dont know at this stage who the parcel is off or what it is, until going through the whole procedure, only to find we have already got it!”

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Posted 5 years ago

“I’ve not received it yet!”

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Posted 5 years ago

“Whilst I am very happy with fibreglass direct, I am very disappointed with the delivery service being used. Pallet line were great, delivered day after despatch. XPD are rubbish, picked up the day after which was Wednesday, I received a text on Monday morning to say delivery would be in afternoon. No show and tracking still shows no update from then. Waited in for 2 whole days now, no reply from my enquiry, so no idea when or off it is going to arrive. Cowboys. I won’t order from here again if they still use XPD”

Helpful Report

Posted 5 years ago

Hi Keith, many thanks for taking the time to leave us some feedback on the experience you had. We really do appreciate it. I'm ever so sorry that the delivery did not come as stated and it is something that we will be taking up with our delivery partners. Unfortunately, our couriers have been under increased pressure during COVID but nonetheless we completely understand your frustrations and will be taking this up with them. Many thanks for your patience. Kind regards, FibreGlassDirect.

Posted 5 years ago

“All went well until the order didn’t arrive. Please advise urgently when the order will arrive. We are unable to track because the App depose this recognize the consignment number”

Helpful Report

Posted 5 years ago

Hi Roy, Many thanks for your review. I'm sorry to see we only made it to 3 stars! We're always happy to track orders for our customers. As per our website, orders are taking 5-6 working days to get delivered during this pandemic. Part of your order was scheduled for delivery today which is still in the timeframe for our delivery schedule. I've gone to the couriers to confirm an exact time for you and will drop you an email as soon as I hear back. Kind regards, Karen

Posted 5 years ago

“Never arrived on first two delivery dates and had no response to first enquiries. Order was then slightly wrong but no time to correct will source locally”

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Posted 5 years ago

“Very expensive for delivery”

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Posted 6 years ago

“Great products and price let down by cheapskate courier. Order dispatched quickly and correctly but courier failed to deliver on day promised. No way of phoning courier to find out what’s going on and emails from me and supplier not answered. Online status not updated and delivery came three days late with no communication. Get yourselves a new courier”

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Posted 6 years ago

“The goods ordered were received in a timely manner,however, one of the two containers of topcoat was badly damaged. Still useable,however,if you were in the depot collecting the goods yourself,you would reject it.”

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Posted 6 years ago

“Have used FibreGlass Direct before and been happy. A little disappointed this time round. Item missing on first delivery. Have since received missing item (Topcoat), but still had the catalyst for this item not in package. Contacting Fibreglass Direct seemed to be difficult to get a person on the phone. All saying that once I had spoken to someone the issue was dealt with quickly and email queries”

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Posted 6 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews