Frankie & Benny's Reviews

Name: Frankie & Benny's
Rating: 4.17

4.2 Rating 184 Reviews

79 %

of reviewers recommend Frankie & Benny's

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4.2

Based on 184 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steven at Sutton-in-Ashfield delivered excellent customer service. He was very friendly and helpful and even remembered our previous order from the week before. He deserves to have a good career at Frankie and Benny's.”

Helpful Report

Posted 4 years ago

“Thank you Grace and the team for making our golden wedding anniversary meal special with that little extra dessert you put together for us at Festivel park Stoke on Trent”

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Posted 4 years ago

“We have just had a delicious breakfast. Staff were brilliant and quick, especially Louisa. Thanks for a fantastic birthday breakfast!”

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Posted 5 years ago

“Had a lovely time at Frankie&Bennys at Tamdam Centre, served by Laurence.”

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Posted 5 years ago

“Hi all Very quick service not waiting long at Kilmarnock Frankie's and Bennys nice desert.”

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Posted 5 years ago

“My wife & I live in Northants but visited with our son, daughter-in- law and their 2 children yesterday (Monday 06/05/19). Our party of 6 went to F&B’s restaurant at Telford W1F 7TB yesterday evening 1830 to 2000 hours. Waitress Sophie W who we eventually found out was coming to the end of her shift, was very helpful, very pleasant and attentive prompting us all to have thoroughly enjoyed this visit and look forward to eating there again. Highly recommended.”

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Posted 5 years ago

“Well surprise date night at Hempstead Valley. Great atmosphere and service by our waitress Tarryn. Very nice lady very attentive. Lovely meal.”

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Posted 5 years ago

“Popped in for lunch on Saturday 6th April and had a lovely meal served by a lovely waitress {Sylvia)...... she was very friendly, efficient and fun. We both had the BBQ pulled pork hotdogs with fries and sweet potato fries with a side of slaw which were all delicious and served promptly.”

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Posted 5 years ago

“Lovely experience on mother's Day at Stairfoot Barnsley, well served by Lisa.”

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Posted 5 years ago

“Lovely service thank you Chelsey, and food fabulous”

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Posted 5 years ago

“First visited here a few days ago we was asked to return and given 50% off of our next main meals as a sorry and asked that we would hopefully return again after serving us uncooked/raw food, we returned today as a birthday treat with our children only for the child's meal to be full price with no drink or desert included, we also had to return the bacon and cheese loaded fries twice due to the chips being cold then the bacon not cooked and stone cold, it was literally raw bacon on chips, it was disgusting. Our 9 year old boy asked the waitress if we could have the happy birthday for myself as it was my birthday, they played it 3 times for others but not once for us he was actually sad that they didn't listen, considering when booking online for the reservation days previous in the special requests section I put mum's birthday they could have at least tried to or at least answered my child other than a maybe later and walked off. We were politely asked to give them another go by their waitress Paige.V on our last visit, she was so apologetic I honestly thought it was a one off but after the attitude and lack of cooked and warm food we shall not be returning, such a shame as we regulary have meals out as a family but this place by far I can honestly say needs new staff and new chefs.”

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Posted 5 years ago

“We have been for lunch at cottonwood on 15 December a realy lovely meal and lovely staff who couldn’t have been more helpful and attentive especially to my granddaughter well done and it was very busy you should be proud We all enjoyed it very much”

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Posted 5 years ago

“Too expensive for what you get. I was hungry afterwards. It's basically fast food slowed down and put on a plate. We were unlucky with our waitress, they didn't all seem to be as passive aggressive as she was. Agree with other comment about the pizzas they were pretty poor. A frozen supermarket pizza would have been much nicer.”

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Posted 5 years ago

“We were told they had no tables even though the restaurant was less than half full. We were told they had reservations but it was a Sunday afternoon so didn't seem plausible. Won't eat at this franchise again”

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Posted 5 years ago

“This used to be our main choice of restaurant if we were eating out however our last couple of visits (in the Ashton and Denton branches) have been extremely disappointing - on both occasions we just left after the starter. In Ashton we were due to go to the cinema however went in and got sat down 90 minutes before the film began. It took 25 minutes for someone to come over and ask what we wanted to drink!! Another 15 mins for our order to be taken - it was that slow we actually asked how long food would take. We ordered a starter and a main meal however 20 minutes before the film was due to start we were still waiting for our main!! So we had to cancel it (by the way in all this time we hadn't been asked if we wanted anymore drinks - we had to ask). In Denton we ordered a starter and a main however the dough balls we ordered for starters were so hard again we cancelled our main meal. We are so disappointed especially when we used to be regulars however it will take us a while before we chose Frankie and Benny's to eat again.”

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Posted 5 years ago

“Went to Basildon for Breakfast, had waffles with fruit sent waffles back twice they were cold, gent's loo bucket under urinal, light out is disabled loo, used to be lovely there gone down hill will not go back, expensive.”