“Customer service is very poor! I have ordered a personalised birthday card for my fiancé, however the envelope isn’t included when I stated that the card will be delivered to my house. Also the card sizing is very small! I hoped it was a bit bigger but it was misleading. I have emailed them stating my issue and they have said they won’t do anything about it. I am very disappointed about this! How rude of them for not even caring about it overall.”
“Customer service is very poor! I have ordered a personalised birthday card for my fiancé, however the envelope isn’t included when I stated that the card will be delivered to my house. Also the card sizing is very small! I hoped it was a bit bigger but it was misleading. I have emailed them stating my issue and they have said they won’t do anything about it. I am very disappointed about this! How rude of them for not even caring about it overall.”
“I ordered a card for my mum’s 85 birthday. They said it would be delivered by first class post. It never arrived. I contacted them and they said their first class post means anything between 1 and 3 working days. This is not like the Royal Mail who deliver first class post the next working day. This was very confusing SO BEWARE THAT THEIR VERSION OF FIRST CLASS IS NOT THE NEXT DAY. The card never came in the end, how very disgusting. My mum never got her card. I will never use them again.”
“Ordered a birthday card for my daughter in March, I still have not received it. Sent e-mail requesting status update several weeks ago I have not received a reply. I would not recommend this company to any one.”
“I ordered a card and t shirt for a birthday present.The delivery date I was given was perfect,2/3,
The card arrived the next day,no sign of the t shirt.
So on the day it should of arrived,I called customer service was it was getting late,they told me it had been despatched the day before.
She also told me it’s up to Royal Mail when they deliver,they usually deliver on the date given sometimes it longer.
But when you pay for your items it doesn’t tell you this.
So when Funky Pigeon says next day delivery or 2/3 day delivery,that’s not the case,they deliver when they see fit.”
“Please do not use this company. They cannot guarantee next day delivery but hide this behind loads of layers in the website saying next day delivery. Quick response on customer service but anyone can copy and paste the terms and conditions.”
“So I am in Iraq and I order my wife some flowers 2 days prior to wanting them delivered and get a confirmation email with the correct delivery date. The day goes by and they are never delivered to my wife. I would like to thank funky pigeon for making me the guy who forgets to send his wife something on our anniversary. I recommend finding a homeless man and giving him 20 quid to make sure your items are delivered as this service has lost my business...”
“Very disappointed with the Harlequin Coronations that my recipient sent me a photo of. They looked nothing like the bouquet advertised. Customer service not helpful asking me for further evidence which would have meant asking the recipient to take photos of her gift to further my complaint. Hardly etiquette. Have always used funkypigeon for cards and will continue to do so but won’t be ordering flowers again.”
“Ordered last min Easter goodies for my granddaughter
Paid for next day delivery - they arrived 5 days later and 2 parts of order were missing
Very annoying and shall not use again
Have had no response to my emails or a refund”
“If you are looking for a beautiful bouquet to suprise a loved one then I reccomend you look somewhere else. The ‘florists’ can clearly not tell the difference between dead flowers and fresh flowers, then when a complaint is made the staff are just as naive... For a company which prides itself on it’s quality it’s shocking how much has gone wrong.”
“My daughter bought me a card and flowers for mother’s day as a surprise
Got the card
No flowers
Surprise majorly spoilt
They said they have sent them - no they haven’t - one disappointed daughter and mother”
“I’m disgusted with this company...
I’ve ordered 2 personalised mugs, they arrived with missing letters... They’ve supposed to send send me another one with the right spelling.... After month I’ve never received anything... so asked my money back, and after 2 months they never send my money back... disgraceful company. DONT TO EVER ORDER FROM THEM.”
“These guys are terrible. The fine print says '3 working days' when orderimh it makes it seem like you will get it the next day. Should have stuck with Moonpig.”
“First Christmas as husband and wife. Ordered several personalised cards for Christmas. Everyone got theirs apart from my husband. Took them some time to respond to my email chasing delivery. They blamed it on royal mail and refunded my money for the undelivered card. Rubbish customer service. No empathy. Responded to them explaining how disappointed I was with what had happened. Never bothered responding. Will not be ordering another card from this company!!!”
“My little Granddaughters 1st Birthday today and I chose her favourite character 'Minnie Mouse' and personalised the card so she would have something special as a keepsake. I was gutted when my daughter told me she hadn't received the card. I used Moonpig.com in the past, but didn't use it this time as they didn't have any Minnie Mouse Cards. I deeply regret using Funky Pigeon. I paid £7.00 in total and no card! Absolutely disgusting. I will not be using this company again and will be advising friends and family of my experience, to do the same.”
“Absolute garbage!! Paid £25.48 for next day delivery of Christmas Cards on the 22nd of Dec 2018. Didn't get them to the 28th December! I digitally signed for them and have sent funkypigeon the proof of the receipts and all I get is "We dispatched them on the 24th, sorry can't help further".
I suggest you avoid this joke card company or if you have had a similar experience go to the ombudsman or better yet never use their service again. Avoid Avoid Avoid!”
“Ordered 2 canvas prints on the 20th of December as Christmas presents.
I paid £6.75 per print for next day delivery.
When I selected next day delivery it clearly stated delivery 21st.
The prints did not arrive the next day or the day after. I checked my emails to find funky pigeon had emailed me to say my order will be delivered on the 28th.
When I contacted them they said I must have order after the Christmas cut of point which is simply not true. And even if this was the case why did their website say I could pay £6.75 for delivery for the 21st.
In short yes they are cheap but there is a reason for this. If you need an item on a specific date use someone else.”
“Ordered 2 canvas prints on the 20th of December as Christmas presents.
I paid £6.75 per print for next day delivery.
When I selected next day delivery it clearly stated delivery 21st.
The prints did not arrive the next day or the day after. I checked my emails to find funky pigeon had emailed me to say my order will be delivered on the 28th.
When I contacted them they said I must have order after the Christmas cut of point which is simply not true. And even if this was the case why did their website say I could pay £6.75 for delivery for the 21st.
In short yes they are cheap but there is a reason for this. If you need an item on a specific date use someone else.”
