Handtec Reviews

Name: Handtec
Rating: 1.27

1.3 Rating 361 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent an excellent condition unlocked iPhone XR to them for 436 buy, the next day they said a small scratch on the back so reduced to 240 I complained and said it’s a scam my phone is perfect they then offered 300 magically, I have requested 400 or phone back simple- I would not use this company as they hook you in by good offer then try to screw you over.”

Helpful Report

Posted 5 years ago

“Oh gosh, I'm kicking myself I didn't do my research and went with Handtec as they were offering a few pence more for my phone than the rest. My experience is entirely consistent with everyone on here - they get your device and knock money off their offer. Like we've not all got better things to do than deal with cheap operators like this...”

Helpful Report

Posted 5 years ago

“Had the best offer on comparison sites so sent my mobile off. It was in perfect condition and I have proof of that it took them 3 days to get back to me after they received the phone and they said they had found the screen don't work and is burnt and the back is smashed, I asked for pictures of this and they sent me a picture of a phone that wasn't even mine neve remind the same colour, they offered me over £150less than the original offer. I would deffo advise people to stay away from anything to do with this company. I'm still going through issues with them and have contacted trading standards for them to sort this out.”

Helpful Report

Posted 5 years ago

“Sent my phone into them in perfect working order with very minor scratches to the screen which you would expect from a used phone. They emailed me back saying that they wasn’t going to offer me the original price due to the minor scratches to the phone, £20 less. I had looked at other websites online and they had options to select for slight scratches and when selected there was no change to the price offered (mazuma). So if you want to be offered a lesser price than there competitors then go ahead. But in future I’ll just stick to mazuma who I normally deal with.”

Helpful Report

Posted 5 years ago

“Oh my god AVOID! This company are saying I have not turned “find my iPhone” off. I have got FOUR screen shots of proof from Apple from 4 different people saying it is 100% turned off. This company now want £30 to return my phone! I honestly would advise anyone to AVOID AVOID AVOID THIS AWFUL COMPANY.”

Helpful Report

Posted 5 years ago

“Please do not ever use this company. Like everyone else, I sent my perfect phone to them (not even a scratch) and received an email from them saying it was cracked and offered me much less money than they had quoted. They are now sending me a damaged phone back (that’s if I even receive it). I really hope all the employees of this company enjoy going to work every day and get paid a wage for effectively stealing off innocent customers who send their phones to them in good faith. From reading all of the other reviews on here, something needs to be done to stop this company doing what they are doing, surely this can’t be legal?”

Helpful Report

Posted 5 years ago

“SCAM SCAM SCAM - AVOID LIKE THE PLAGUE They will offer you a fantastic price , but once they've got you phone will reduce the price promised by over 2/3rds......... then to make matters even worse ....... when you refuse their pathetic revised offer , they make you pay £30 to return your phone to you :-(”

Helpful Report

Posted 5 years ago

“This company is an absolute con when it comes to buying refurb phones. They quote one price and make up and another when they receive the phone. Avoid at all costs. If they can't get you to agree to their price, they charge £30 to return your device which is a rip off”

Helpful Report

Posted 5 years ago

“Terrible, it is a con - avoid this company at all costs.”

Helpful Report

Posted 5 years ago

“Sent my phone off in the sales postage pack I had sent out to me. Receipt of the phone was acknowledged & now payment is being refused. Handtec are claiming a mix up with some orders and are not moving on this whatsoever. Poor e-mail etiquette to compound things... Very poor experience indeed, use another company!”

Helpful Report

Posted 5 years ago

“This company are scammers..do not send your phone to them. They will tell you its faulty after offering you the best price online..they should be reported to the police as this is theft.. .avoid them..they are not real.. just thieves”

Helpful Report

Posted 5 years ago

“Got an initial quote of £330 pound for my device . Sent the item and they are now telling me it is network locked even though I have personally used different sim cards without any issues in the device and state because of this they could only offer me £100 . I now have to pay them £30 for admin to get my own phone back again. Avoid at all costs”

Helpful Report

Posted 5 years ago

“AVOID AS A SELLEE AT ALL COSTS! Got a quote of £166 for my iPhone 7 Plus. It was in perfect condition having been in a case with screen protector from Day 1. On receipt they claimed it had ‘small chips’ to the casing and the battery needed replacing. They dropped the quote to £140. I asked for photos of the damage. Next thing, they pay the original £166. Scammers!”

Helpful Report

Posted 5 years ago

“Sent them my phone, was offered £90, then they alleged it arrived to them with cracks on the screen, dents to the shell, and battery not performing at 100%. Bunch of wankers. If you read the other reviews it seems they use the exact same excuse for reasoning to not offer you the original amount. Refuse to sent me photos of this alleged condition my phone is in, which only makes me more certain they are lying and trying to pull a fast one. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Avoid this company for selling your phone. They gave a competitive price, took my phone in, made up that it needed a new screen due to screen burn. Revised price was £90 lower. They charge £30 to send the phone back. They are essentially running a scam. Do not use.”

Helpful Report

Posted 5 years ago

“Avoid handtec like the plague you will be ripped off.”

Helpful Report

Posted 5 years ago

“Please BEWARE DO NOT USE THESE PEOPLE, it is a Con . Trust me, I do not usually write these reviews but they do not care.”

Helpful Report

Posted 5 years ago

“I went on a compare website and found that Handtec had good reviews and quoted the best price for my phone (iPhone XR). They offered same day payment. My phone was in immaculate condition, it was 5 months old and had been in a case with a screen protector from day one, so I had no worries about the company not paying the price offered. Big mistake! I had an email from the company at 11.20am (Thurs) to say that they had received the phone and I had to wait until the next day (Fri) to hear from them again (26 hours). They said it was not in the condition that I had stated and it was full of scratches and chips, which is a totally unbelievable lie! I was offered £60 less than the original offer. I argued the point that it was in "mint" condition and they slightly upped the offer. I felt that I had to accept this offer, because if I refused and asked for it to be returned, I reckon it would have been returned "damaged". This is a warning to all potential sellers not to use this rogue company. I am totally disgusted. I have used O2, EE and Mazuma and never had this trouble before. By the way, I received payment today (Tues), which is 5 days after the company received my phone, (they advertise same day payment)! DO NOT USE THIS COMPANY!”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs!Offered me the best price of £110 for IPhone 7 but a few days later they emailed me with engineers report stating issues with battery, chips on screen and marks to housing despite the phone being in good condition!They offered me a revised price of £80 and if I wanted the phone returning it would cost me £30!I reluctantly accepted their derisory offer and have put the experience down to a lesson learned and will never use the company again!You have been warned!”

Helpful Report

Posted 5 years ago

“As many other reviewers avoid for selling your device. I found Handtec on a recycling compare site, everything looked good, it was showing 4.5stars, 24 hour turn around and the highest price (not by much I add). Prior to sending my package I had it evaulated by CEX and they gave me a report to say it was grade A but thier price was lower (being a highstreet brand). They fully tested and ispected my device and found no issues. I selected Good condition with Handtec and was offered £260, I sent the device on Tuesday (before last post) and it was Friday before I received an email to state teh below made up issues:- Other: screen burn scratches on the back chip marks on the housing They offered only £100 for the device, I replied straight away on Friday and I told them to return the device, then on Monday morning they offered £140, even though they had already listed my exact phone on thier sale site as good coniditon at over £340 (Screen shots saved ;)). I accepted (in the morning) because I felt like they could damage my device and I desperately needed the funds for Christmas, but yet despite ripping me off I still had to wait another day for the money. I have complied all of these details and I am considering taking this to trading standards. This clearly is an operation that depsite it being 'legal' clearly isnt ethical. I guesse they didnt bank on someone having a 3rd party report of the device the same day it was sent to them.”

Helpful Report

Posted 5 years ago

Handtec is rated 1.3 based on 361 reviews