Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 356 Reviews

7 %

of reviewers recommend Handtec

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Metrics

1.3

Based on 356 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A company that takes advantage of the seller of their phone. Don’t ever believe the website price offer we had a phone inspected by apple and they agreed it was in perfect condition but said maybe we can get a better price from another source eg- handtec ! After dispatch Handtec started stating that the phone had faults and scratches but our photos taken of the phone Prior to sending the phone to Handtec had no scratches So I asked for the scratches they had seen to be photoed and sent to me- their answer was we don’t have facilities to send a photo? Anyway the price first quoted was £150 then went to £160 then £170 but never ever got to the £180.10 p so we asked for the phone back and let’s see if the phone comes back the same as sent? If not a long arguement and trading standards involvement will begin. Here’s hoping ?”

Helpful Report

Posted 5 years ago

“Offered me £255 for my Samsung s9+ sent off with its original box contents then the said had burn in screen and offered £180 said return it which i received today minus the box with charger etc. Biggest fraudsters going. I await reply on where my box etc is will look into trading standards about their fake lies about the condition of phones to undervalue them.”

Helpful Report

Posted 5 years ago

“I was a wee bit wary about the fact handtec offered a much higher price to recycle than any other company but I went for it nonetheless. But lo and behold my phone was judged to be in poorer condition than I had said. Absolute nonsense, wish I had taken a photo of my phone before I sent it in. True case of it being too good to be true.”

Helpful Report

Posted 5 years ago

“Buying phones seem a completely different story to selling phones. You get a quote, they pretend your phone is another phone and cut your quote by over half with no leg to stand on to get your actual phone back or the price they quoted. I hope whomever has bought my iPhone is delighted with purchasing something from an absolute scam artist”

Helpful Report

Posted 5 years ago

“Shocking! Absolutely appalling. Exactly the same thing has happened as per so many other people here. I so wish I had read these reviews first but forget that not everyone is nice out there in the big bad world. AVOID LIKE NO ONES BUSINESS”

Helpful Report

Posted 5 years ago

“DO NOT SELL YOUR PHONE WITH THIS COMPANY!!! There website suggest that you will be paid 24 hours after them getting the phone. I had to chase them to find out weather the phone had arrived as i was a high value item. I was then updated that the phone arrived. Its been over 24 hours since the phone was sent to "there engineers" and still no email or confirmation of payment. There website is full of misleading infomation. I would sell elsewhere.”

Helpful Report

Posted 5 years ago

“Wish I had read the reviews. They gave me a quote to recycle my phone, I sent it, they then said it was damaged and revised the offer to less than half, I responded and said they must have damaged the phone and they apologised and said they would revise the offer again, they then paid me the less than half amount and said that it was a mistake when they said they would revise the offer again. Crooks.”

Helpful Report

Posted 5 years ago

“AVOID this company. I wish i had read reviews before. Play Store blocked was blocked from my slightly damaged phone, i ve sent back to them and i ve never had it back, neither phone, neither money. One month dealing with them and i had just good words, but nothing else.”

Helpful Report

Posted 5 years ago

“Sent my phone got a quote then they decided to say my phone was damaged. I have asked for it to be returned crooks!!!! Wish I had read the reviews first. Avoid do not use 😡😡😡”

Helpful Report

Posted 5 years ago

“They sent a faulty phone It was returned to them and they claimed that the fault was due to misuse. The phone was faulty when it was delivered by Handtec. Handtec have refused to repair, replace or refund the order. Buyer beware!”

Helpful Report

Posted 5 years ago

“NO STARS!! DO NOT UNDER ANY circumstances deal with this company!! They offered me £271 for a virtually unused iPad Pro. They wanted everything, so I sent it in the brand new box with all accessories. It wasn't an easy process to send it to them. On receipt they didn't contact me until I chased them! I eventually found out they were reducing the offer to £150. DO NOT BELIEVE THEM because you won't get the best price from the comparison website. Once they receive your device they will say it has faults! I demanded return and eventually all I got was the iPad covered in stickers, no box, no accessories. Of course these were conveniently lost! I only got the iPad back after threatening to go to Trading Standards. It's a total scam, DO NOT believe any of the "good" reviews on their website.”

Helpful Report

Posted 5 years ago

“Wish I’d seen these review beforehand. Again went with Comparison site offer. Perfect iPhone 7. Luckily I took pictures of it from every angle before I sent it. They reduced the offer on receipt by almost half, due to a cracked and scratched screen....sent me images to prove it, didn’t even look like my phone! Have requested they return it to me, I’d rather have no cash than let them away with that dishonesty.”

Helpful Report

Posted 5 years ago

“Simple method for selling my old phone. I was offered what I was quoted for. The last time I used a similar company they were not as easy to deal with as this firm. I've nothing to complain or offer improvement.”

Helpful Report

Posted 5 years ago

“£601 offered for iphone 11 pro online sent phone got email saying phone is less then 6 month old so they can not unlock it and offered £100 now phone lost in post”

Helpful Report

Posted 5 years ago

“They actually don't even deserve a star. It is an absolute scam. I've sent my device to them including the case for protection during transport. They've evaluated my device initially for £120 amount which is why I chose to send it to them. However when the device arrived the so called 'support team' or whatever their names are, evaluated at half the price they initially quoted because of 'bent housing'. I am still laughing about it as the device is in perfectly good condition, had not a scratch on it and there was definitely nothing 'bent'. So I've asked them to return the device, and of course when it was returned the screen had a couple of chips on the screen (must've annoyed them really badly) and the case in which it was originally sent did not come with it. Furthermore they cannot return the case because (this is a proper ripoff) in their terms and conditions they state that if the accessories have not been requested they will not send them back. So technically they can make a couple of £ by reselling them. There is no way in getting in touch with upper management, and by that I mean the director of the company listed on UK companies house - as there is no email provided except the one for the 'support team'. I am never ever using this company and I will be reporting them further. I am surprised no action has taken about this before as it seems that many others have gone through the same scam process”

Helpful Report

Posted 5 years ago

“I sent an excellent condition unlocked iPhone XR to them for 436 buy, the next day they said a small scratch on the back so reduced to 240 I complained and said it’s a scam my phone is perfect they then offered 300 magically, I have requested 400 or phone back simple- I would not use this company as they hook you in by good offer then try to screw you over.”

Helpful Report

Posted 5 years ago

“Oh gosh, I'm kicking myself I didn't do my research and went with Handtec as they were offering a few pence more for my phone than the rest. My experience is entirely consistent with everyone on here - they get your device and knock money off their offer. Like we've not all got better things to do than deal with cheap operators like this...”

Helpful Report

Posted 5 years ago

“Had the best offer on comparison sites so sent my mobile off. It was in perfect condition and I have proof of that it took them 3 days to get back to me after they received the phone and they said they had found the screen don't work and is burnt and the back is smashed, I asked for pictures of this and they sent me a picture of a phone that wasn't even mine neve remind the same colour, they offered me over £150less than the original offer. I would deffo advise people to stay away from anything to do with this company. I'm still going through issues with them and have contacted trading standards for them to sort this out.”

Helpful Report

Posted 5 years ago

“Sent my phone into them in perfect working order with very minor scratches to the screen which you would expect from a used phone. They emailed me back saying that they wasn’t going to offer me the original price due to the minor scratches to the phone, £20 less. I had looked at other websites online and they had options to select for slight scratches and when selected there was no change to the price offered (mazuma). So if you want to be offered a lesser price than there competitors then go ahead. But in future I’ll just stick to mazuma who I normally deal with.”

Helpful Report

Posted 5 years ago

“Oh my god AVOID! This company are saying I have not turned “find my iPhone” off. I have got FOUR screen shots of proof from Apple from 4 different people saying it is 100% turned off. This company now want £30 to return my phone! I honestly would advise anyone to AVOID AVOID AVOID THIS AWFUL COMPANY.”

Helpful Report

Posted 5 years ago

Handtec is rated 1.3 based on 356 reviews