Handtec Reviews

Name: Handtec
Rating: 1.27

1.3 Rating 361 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a quote from handtec slightly higher than other companies. Wish I had read these reviews as the same happened to me. I was quoted nearly £90 for a iPhone 7. My phone had been in a case the whole time I had it no damage and worked perfectly fine. I was simply upgrading and wanted the best price for my old phone. When I sent it off I was told it had scratches on the screen and the battery needed replacing ??? I was offered half the money £45 and told if I wasn’t happy with the price I could pay £30 to get it back. Scammers as there know it would not be worth paying the money to get sent back. Do not use this company.”

Helpful Report

Posted 5 years ago

“Absolute joke, sent my phone, then they wanted a receipt as they were saying it was on finance which it wasn’t and they would offer £100 or charge me to get my phone back. Total scam artists as per all of these reviews, do not use these under any circumstances. They ignore emails and don’t answer the phone.”

Helpful Report

Posted 5 years ago

“Sent my s9 they said it had faults and screen burn offered me half original offer emailed them 3 times to return my phone, still no response so next step is to report them, total rip off”

Helpful Report

Posted 5 years ago

“Sent my s9 they said it had faults and screen burn so halved the original offer, I've emailed 3 times asking for phone to be returned and got no answer, next step is to report them, total rip off”

Helpful Report

Posted 5 years ago

“They Had my phone over a week , saying it was still under contract so could offer £100 instead of £700. Total rip off merchants. Told them I had the receipt and sent it to them. Still waiting 5 days later for a reply. Will not use these again.”

Helpful Report

Posted 5 years ago

“A company that takes advantage of the seller of their phone. Don’t ever believe the website price offer we had a phone inspected by apple and they agreed it was in perfect condition but said maybe we can get a better price from another source eg- handtec ! After dispatch Handtec started stating that the phone had faults and scratches but our photos taken of the phone Prior to sending the phone to Handtec had no scratches So I asked for the scratches they had seen to be photoed and sent to me- their answer was we don’t have facilities to send a photo? Anyway the price first quoted was £150 then went to £160 then £170 but never ever got to the £180.10 p so we asked for the phone back and let’s see if the phone comes back the same as sent? If not a long arguement and trading standards involvement will begin. Here’s hoping ?”

Helpful Report

Posted 5 years ago

“Offered me £255 for my Samsung s9+ sent off with its original box contents then the said had burn in screen and offered £180 said return it which i received today minus the box with charger etc. Biggest fraudsters going. I await reply on where my box etc is will look into trading standards about their fake lies about the condition of phones to undervalue them.”

Helpful Report

Posted 5 years ago

“I was a wee bit wary about the fact handtec offered a much higher price to recycle than any other company but I went for it nonetheless. But lo and behold my phone was judged to be in poorer condition than I had said. Absolute nonsense, wish I had taken a photo of my phone before I sent it in. True case of it being too good to be true.”

Helpful Report

Posted 5 years ago

“Buying phones seem a completely different story to selling phones. You get a quote, they pretend your phone is another phone and cut your quote by over half with no leg to stand on to get your actual phone back or the price they quoted. I hope whomever has bought my iPhone is delighted with purchasing something from an absolute scam artist”

Helpful Report

Posted 5 years ago

“Shocking! Absolutely appalling. Exactly the same thing has happened as per so many other people here. I so wish I had read these reviews first but forget that not everyone is nice out there in the big bad world. AVOID LIKE NO ONES BUSINESS”

Helpful Report

Posted 5 years ago

“DO NOT SELL YOUR PHONE WITH THIS COMPANY!!! There website suggest that you will be paid 24 hours after them getting the phone. I had to chase them to find out weather the phone had arrived as i was a high value item. I was then updated that the phone arrived. Its been over 24 hours since the phone was sent to "there engineers" and still no email or confirmation of payment. There website is full of misleading infomation. I would sell elsewhere.”

Helpful Report

Posted 5 years ago

“Wish I had read the reviews. They gave me a quote to recycle my phone, I sent it, they then said it was damaged and revised the offer to less than half, I responded and said they must have damaged the phone and they apologised and said they would revise the offer again, they then paid me the less than half amount and said that it was a mistake when they said they would revise the offer again. Crooks.”

Helpful Report

Posted 5 years ago

“AVOID this company. I wish i had read reviews before. Play Store blocked was blocked from my slightly damaged phone, i ve sent back to them and i ve never had it back, neither phone, neither money. One month dealing with them and i had just good words, but nothing else.”

Helpful Report

Posted 5 years ago

“Sent my phone got a quote then they decided to say my phone was damaged. I have asked for it to be returned crooks!!!! Wish I had read the reviews first. Avoid do not use 😡😡😡”

Helpful Report

Posted 5 years ago

“They sent a faulty phone It was returned to them and they claimed that the fault was due to misuse. The phone was faulty when it was delivered by Handtec. Handtec have refused to repair, replace or refund the order. Buyer beware!”

Helpful Report

Posted 5 years ago

“NO STARS!! DO NOT UNDER ANY circumstances deal with this company!! They offered me £271 for a virtually unused iPad Pro. They wanted everything, so I sent it in the brand new box with all accessories. It wasn't an easy process to send it to them. On receipt they didn't contact me until I chased them! I eventually found out they were reducing the offer to £150. DO NOT BELIEVE THEM because you won't get the best price from the comparison website. Once they receive your device they will say it has faults! I demanded return and eventually all I got was the iPad covered in stickers, no box, no accessories. Of course these were conveniently lost! I only got the iPad back after threatening to go to Trading Standards. It's a total scam, DO NOT believe any of the "good" reviews on their website.”

Helpful Report

Posted 5 years ago

“Wish I’d seen these review beforehand. Again went with Comparison site offer. Perfect iPhone 7. Luckily I took pictures of it from every angle before I sent it. They reduced the offer on receipt by almost half, due to a cracked and scratched screen....sent me images to prove it, didn’t even look like my phone! Have requested they return it to me, I’d rather have no cash than let them away with that dishonesty.”

Helpful Report

Posted 5 years ago

“Simple method for selling my old phone. I was offered what I was quoted for. The last time I used a similar company they were not as easy to deal with as this firm. I've nothing to complain or offer improvement.”

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Posted 5 years ago

“£601 offered for iphone 11 pro online sent phone got email saying phone is less then 6 month old so they can not unlock it and offered £100 now phone lost in post”

Helpful Report

Posted 5 years ago

“They actually don't even deserve a star. It is an absolute scam. I've sent my device to them including the case for protection during transport. They've evaluated my device initially for £120 amount which is why I chose to send it to them. However when the device arrived the so called 'support team' or whatever their names are, evaluated at half the price they initially quoted because of 'bent housing'. I am still laughing about it as the device is in perfectly good condition, had not a scratch on it and there was definitely nothing 'bent'. So I've asked them to return the device, and of course when it was returned the screen had a couple of chips on the screen (must've annoyed them really badly) and the case in which it was originally sent did not come with it. Furthermore they cannot return the case because (this is a proper ripoff) in their terms and conditions they state that if the accessories have not been requested they will not send them back. So technically they can make a couple of £ by reselling them. There is no way in getting in touch with upper management, and by that I mean the director of the company listed on UK companies house - as there is no email provided except the one for the 'support team'. I am never ever using this company and I will be reporting them further. I am surprised no action has taken about this before as it seems that many others have gone through the same scam process”

Helpful Report

Posted 5 years ago

Handtec is rated 1.3 based on 361 reviews