Handtec Reviews

Name: Handtec
Rating: 1.27

1.3 Rating 361 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company to deal with, sent them last week a brand new sealed iphone 11 pro max, with accessories which they made excuse they could not buy it for the price they originally agree, then offered me a insulting price, I then had to pay £30 to get my phone back, which that's all I recieved a phone, no box, charger etc, I have asked for them back and apparently they throw all these away!! I now have a phone I have to go and buy to use it, they have awful customer service, wished I never used them!!!”

Helpful Report

Posted 5 years ago

“Got a quote of £212 as long as my mobile met with their requirements , so I sent my mobile confident my mobile would pass their requirements , first of they had my mobile 5 days , then I get email stating various problems with my mobile so the quote was now £90 absolutely disgraceful this mobile is selling on average between £270-£340 unlocked in good condition which mines was they said various problems like chip on the outside housing of my mobile plus other problems all of which is new to me , all that was on my mobile was couple of very faint scratches on the screen difficult to see especially once the mobile was switched on was more visible when it was of and had a black screen , I have requested my mobile be sent straight back so I can view what they say is wrong with it , I could have sold my mobile by now at around £200 , if I thought for one minute my mobile would not have passed their tests I would not have wasted my time sending it, to get a offer of £90 is laughable , first time I have used these sites to buy any of my mobile phones will be the last , my daughter sent her mobile phone to one of these sites that buy mobiles phones not this site another totally different site anyway apparently they never received her mobile so shes raised a dispute to try find out what happened to it , my advice for anyone looking to sell their mobile do it privately first of you will get much more money plus no worries of it going missing and untold damage done to it in transit.”

Helpful Report

Posted 5 years ago

“Do not use this company. Avoid them at all costs! My mum has returned a phone to them in excellent condition i.e no cracks on the screen or scratches. They offered £80, and now they acting fishy... they have offered her £2 as it’s turned up with a cracked screen. They haven’t provided photos or anything and she has proof”

Helpful Report

Posted 5 years ago

“Sent my immaculate iPhone 8 for £278.00 on receipt was told it had a crack and scratches I was then offered £170.00 which I challenged and said I had photographic evidence that the phone was immaculate, they said there was a very small crack that could only be seen under a bright light I was then offered £220.00 being that I couldn’t be bothered to argue due to being busy I accepted their offer, I will never use them again and would advise anybody reading this review to avoid them like the plague.”

Helpful Report

Posted 5 years ago

“I am not sure I trust the reviews on this site - they feel way to bias on the negative. I read them before I ordered from Handtec, and it nearly put me off them, but other review sites are more balanced. Overall, great service. Took a day for them to contact me once I ordered but after that perfect :)”

Helpful Report

Posted 5 years ago

“Send my Huawei P20 Pro off 2 weeks ago, they confirmed they received the phone. After a week no communication so I called them. Offered £40 less 'due to scratches on screen' this is a lie and I have taken photos of my phone to prove this. I have always had a cased and screen protector on. After declining managed to get the offer up. They will say something is wrong with the phone or damage to get the price cheaper. Beware this is the second phone recycling company to do this to me.”

Helpful Report

Posted 5 years ago

“Sent them a phone for the price of £225, offered £120 as it had marks on it that was a lie so told them no, They offered £170, told them no and to return it, that was 2 weeks ago, they are refusing to answer so will report it as stolen.”

Helpful Report

Posted 5 years ago

“Made a offer of 340 for my phone which was stated as ee network. They received my phone and tell me we carnt unblock this phone yet because it's an ee network we will offer you 100 or send you the phone back for a 30 pound charge ? So I had to pay 30 pounds for the privilege of this company wasting my time .”

Helpful Report

Posted 5 years ago

“offered me £411 online for my iPhone XR - then when they received it offered me £220 saying it had scratches and a mark on screen. I refused they then offered me £300. and finally got phone back after a 2 week process of being messed about. My phone was immaculate and had no damage or marks.. AVOID THIS COMPANY !!!”

Helpful Report

Posted 5 years ago

“Took £183 from my account despite me not even ordering anything. When I called them they said they couldn’t help me without an order number.... erm I haven’t ordered anything??? Referred to my bank for fraud”

Helpful Report

Posted 5 years ago

“Thieves - they offered me £203 initially, then reduced the price to £140 when phone was received for ‘scratches and marks’ i.e. wear and tear!! Sorry did they expect my 4 year old iPhone to be pristine untouched?? Absolute joke, in the end I rejected the initial offer and they increased it to £170 - I will never use them again and wish I had read all the bad reviews. Trade in are Carphone Warehouse you may not be quoted the same price initially but you are guaranteed that price as long as your phone is working!!!”

Helpful Report

Posted 5 years ago

“Offered me £80 surprise surprise when they got it there was a crack total rubbish have proof of no cracks stay away from this shitty company total robbing bastards”

Helpful Report

Posted 5 years ago

“Disgusting company £100 insurance for a £600 phone Disgusting company They recommend you send your item In there packaging Offer £600 for my phone then surprise surprise when it gets lost you get £100 compensation Surely as your offered £600 for a phone it should be insured for that !!!! When you complain your told It’s in the small print !!!!!! Really well it should be made clear when you use there service no hidden in 20 pages of small print Rip off company thinking about taking it further”

Helpful Report

Posted 5 years ago

“Terrible company !!!! Suggests you use there packaging which I did to send my phone So they offer me £590 for my phone which you would assume if using there recommend packaging it would be fully insured !!! However when the phone never arrived (surprise surprise ) I get £100 compensation for my lost £590 Read every part of the small print will never use them again And as I am writing this review I see it’s happen to someone else”

Helpful Report

Posted 5 years ago

“They buying phones for 600£ but postage from them are just insured for 100£!! No information any where that postage from them is only 100£ insured! If lost as my one... you are lost few 100's Just open a case to get back money...”

Helpful Report

Posted 5 years ago

“Sent off an immaculate iphone 8 plus then they emailed said was scratched and screen cracked no it wasnt RIP off disgusted lowered price by 120 pounds”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. Looking at the reviews it seems like everyone has had the same experience. to sum it up they either expect you to send them a brand new phone to refurbish which is a joke or they just give you a price online before you send the phone only to then try and bargin with you and bring the price down by 90%. I should have taken the option to sell it to 02 which I will do when I get my phone back which had better be in the same condition”

Helpful Report

Posted 5 years ago

“Disgusting company, offered £330 for an iPhone 8 Plus 250 which was in mint condition, when they received the phone the report was a joke, offered us £100 less, I took the amount as I did not want to receive my phone back damaged as I looked at the reviews of this company after I sent my phone to them to discover lots of people receive there phones back damaged and unable to sell on, lesson learnt, do not use this company!!!”

Helpful Report

Posted 5 years ago

“Shocking! Quoted me £122 for my iPhone 7. When they received it, they said they would only give me £60. It was in almost mint condition! They then said £90 and I said no. I asked them to Send my phone back and I had no reply for over a week. I had to then call them and ask them to send it back which they said they would. A week later I’ve just phoned back and they said it’s still in the warehouse and it hasn’t been sent back, they will send it back today. Let’s see if that happens!”

Helpful Report

Posted 5 years ago

“Ditto all the previous reviews - agreed £137 on line, tried to say it was damaged etc etc and offered me £50 - told them to poke it and send my phone back, they then upped it to 70, then 90, then £115 - unbelieveable This company needs to be nrought to account by trading standards - clearly it is a scam, they obviously have a proportion of people who just accept what they say. theyre returning my phone and haven't mentioned it costing me to do so - their website does say it will send it back for free. Lets see if they have managed to accidentally on purpose scratch or damage it.....”

Helpful Report

Posted 5 years ago

Handtec is rated 1.3 based on 361 reviews