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Handtec Reviews

1.3 Rating 326 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

1.3

Based on 326 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 5 star review on 14th May 2024

Handtec 1 star review on 21st March 2024

Handtec 1 star review on 15th June 2023

Handtec 1 star review on 29th May 2021

Laurence Turnbull

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 20th March 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, after I posted my phone to them I stumbled on this review site and instantly thought I’ve just been scammed, I sent my phone on a Thursday and still heard nothing Monday night. Tuesday morning I had a text saying they still haven’t received my phone, I was just about to write a email to them as the Royal Mail tracking said it had been delivered that morning when I received a email from them saying the order had arrived and they were sending it to their recycle team for inspection, I must admit I instantly thought by reading the comments here that they would get back to me and say there’s scratches or chips or some reason why they won’t give me the full amount so I read through the T&Cs to see that I would have to pay £30 to get the phone back which I would of done because it was a pristine condition 1 month old iPhone 11 Pro 256g. Wednesday night I had a email from them saying great news they’ve just made a payment which will take 24 hours to clear, Thursday the money (full amount) was in my account by midday. Although I sent something to music magpie and got paid a day before and found them to have better communication. Don’t know if I’m just a lucky one but it all went ok, I just wanted to leave this here to show that I found them problem free, will I use them again??? Nope, due to the amount of bad reviews here I dont have the confidence to trust them even though my transaction was fine!”

Posted 4 years ago

“Do not use for selling a device. Keeps your phone and then does not communicate or update. They still have my device and look like they’re refusing to pay out. Looks like I’ve lost out on this one. Steer clear and AVOID.”

Posted 4 years ago

“BIGGEST SCAMMERS MOBILE RECYLE COMPANY… BIGGEST SCAMMERS MOBILE RECYLE COMPANY AROUND. THEY NEVER GIVE MONEY THEY OFFER IN FIRST PLACE. THEY HAVE TOLD ME MY PHONE WAS OWED MONEY TO MOBILE FIRM AND THEY HAVE OFERED ME 90% LESS MONEY, IT'S A JOKE OR THEY WANTED £30 TO RETURN THE PHONE BACK TO ME. I HAD NO OPTION PAID £30 TO GET MY PHONE BACK AND PHONE CAME BACK WITH A SCRATCH ON THE SCREEN. I WAS GUTTED. THEY WANTED TO GET THE PHONE FOR FREE... DON'T USE THEM AT ALL. THEY ARE CONNERS..”

Posted 4 years ago

“DO NOT USE! I wish I had read the reviews before I parted with my immaculate condition iPhone X which Handtec valued at £435! Upon receipt they revised the offer to £145 saying that the screen and body of the phone was scratched along with problems with the mic - all rubbish! I am now trying to get my phone back! I will have no hesitation in contacting Trading Standards or taking legal action against this company! It’s just disgraceful!”

Posted 4 years ago

“DO NOT USE THIS COMPANY!!! I SENT THEM A PERFECTLY WORKING IPHONE 8 WITH THE PROMISE OF £183 FOR IT. THEY THEN TOLD ME THEY WOULD ONLY OFFER ME £80 AS IT WAS FAULTY AS IT WAS BENT WITH A CRACK ON THE CAMERA. WHEN I TOLD THEM I HAVE PICTURES OF THE PHONE BEFORE I SENT IT THEY SAID IT DOESN’T HAVE A CRACK?? WHEN I ASKED FOR MY PHONE BACK, THEY TOLD ME I HAVE TO PAY £30 TO GET IT BACK! ABSOLUTELY DISGRACFUL! DO NOT USE!”

Posted 4 years ago

“Got a quote from handtec slightly higher than other companies. Wish I had read these reviews as the same happened to me. I was quoted nearly £90 for a iPhone 7. My phone had been in a case the whole time I had it no damage and worked perfectly fine. I was simply upgrading and wanted the best price for my old phone. When I sent it off I was told it had scratches on the screen and the battery needed replacing ??? I was offered half the money £45 and told if I wasn’t happy with the price I could pay £30 to get it back. Scammers as there know it would not be worth paying the money to get sent back. Do not use this company.”

Posted 4 years ago

“Absolute joke, sent my phone, then they wanted a receipt as they were saying it was on finance which it wasn’t and they would offer £100 or charge me to get my phone back. Total scam artists as per all of these reviews, do not use these under any circumstances. They ignore emails and don’t answer the phone.”

Posted 4 years ago

“Sent my s9 they said it had faults and screen burn offered me half original offer emailed them 3 times to return my phone, still no response so next step is to report them, total rip off”

Posted 4 years ago

“Sent my s9 they said it had faults and screen burn so halved the original offer, I've emailed 3 times asking for phone to be returned and got no answer, next step is to report them, total rip off”

Posted 4 years ago

“They Had my phone over a week , saying it was still under contract so could offer £100 instead of £700. Total rip off merchants. Told them I had the receipt and sent it to them. Still waiting 5 days later for a reply. Will not use these again.”

Posted 4 years ago

“A company that takes advantage of the seller of their phone. Don’t ever believe the website price offer we had a phone inspected by apple and they agreed it was in perfect condition but said maybe we can get a better price from another source eg- handtec ! After dispatch Handtec started stating that the phone had faults and scratches but our photos taken of the phone Prior to sending the phone to Handtec had no scratches So I asked for the scratches they had seen to be photoed and sent to me- their answer was we don’t have facilities to send a photo? Anyway the price first quoted was £150 then went to £160 then £170 but never ever got to the £180.10 p so we asked for the phone back and let’s see if the phone comes back the same as sent? If not a long arguement and trading standards involvement will begin. Here’s hoping ?”

Posted 4 years ago

“Offered me £255 for my Samsung s9+ sent off with its original box contents then the said had burn in screen and offered £180 said return it which i received today minus the box with charger etc. Biggest fraudsters going. I await reply on where my box etc is will look into trading standards about their fake lies about the condition of phones to undervalue them.”

Posted 4 years ago

“I was a wee bit wary about the fact handtec offered a much higher price to recycle than any other company but I went for it nonetheless. But lo and behold my phone was judged to be in poorer condition than I had said. Absolute nonsense, wish I had taken a photo of my phone before I sent it in. True case of it being too good to be true.”

Posted 4 years ago

“Buying phones seem a completely different story to selling phones. You get a quote, they pretend your phone is another phone and cut your quote by over half with no leg to stand on to get your actual phone back or the price they quoted. I hope whomever has bought my iPhone is delighted with purchasing something from an absolute scam artist”

Posted 4 years ago

“Shocking! Absolutely appalling. Exactly the same thing has happened as per so many other people here. I so wish I had read these reviews first but forget that not everyone is nice out there in the big bad world. AVOID LIKE NO ONES BUSINESS”

Posted 4 years ago

“DO NOT SELL YOUR PHONE WITH THIS COMPANY!!! There website suggest that you will be paid 24 hours after them getting the phone. I had to chase them to find out weather the phone had arrived as i was a high value item. I was then updated that the phone arrived. Its been over 24 hours since the phone was sent to "there engineers" and still no email or confirmation of payment. There website is full of misleading infomation. I would sell elsewhere.”

Posted 4 years ago

“Wish I had read the reviews. They gave me a quote to recycle my phone, I sent it, they then said it was damaged and revised the offer to less than half, I responded and said they must have damaged the phone and they apologised and said they would revise the offer again, they then paid me the less than half amount and said that it was a mistake when they said they would revise the offer again. Crooks.”

Posted 4 years ago

“AVOID this company. I wish i had read reviews before. Play Store blocked was blocked from my slightly damaged phone, i ve sent back to them and i ve never had it back, neither phone, neither money. One month dealing with them and i had just good words, but nothing else.”

Posted 4 years ago

“Sent my phone got a quote then they decided to say my phone was damaged. I have asked for it to be returned crooks!!!! Wish I had read the reviews first. Avoid do not use 😡😡😡”

Posted 4 years ago

“They sent a faulty phone It was returned to them and they claimed that the fault was due to misuse. The phone was faulty when it was delivered by Handtec. Handtec have refused to repair, replace or refund the order. Buyer beware!”

Posted 4 years ago

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Handtec is rated 1.3 based on 326 reviews