Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 356 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 356 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant lie I had already sent my phone off before reading all of the reviews of this company. I sent my phone of last week in perfect condition no issue with the phone at all! it was the iPhone xs max the company had quoted me £415.38 pounds . I received a email Monday just gone stating my phone had been received I then contacted then today as I was scared of what I had read. I simply said what's the status on my phone etc they got back to me ASAP they then offered me £400 and knocked off £15.38 as they stated they found scratches on the phone I don't see how as I had a double screen protector on the front and back and the phone had ben in a sturdy 360 hybrid case less then 6 months , however I just accepted the offer as everywhere else were offering £350 or lower , over all I had a good experience with them luckily”

Helpful Report

Posted 4 years ago

“👀👀👀👀👀👀. look out thieves about robbing ,scum, give you quote get your hand set there in charge☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️ customer services report them face book it, they steel off people during covid avoid like plague.”

Helpful Report

Posted 4 years ago

“Sent my handset in at an agreed sale price. I was then informed the offer would be significantly less due to it needing repairs! The phone was in pristine condition, no repairs required! so I asked for it to be returned. I was then offered a higher price but not nearly enough. The handset has now arrived back with me and has 2 very noticeable scratches on the screen. Not happy is an understatement.”

Helpful Report

Posted 4 years ago

“I sent my boxed Apple watch Series 4 with all accessories to Handtec and when they got it they reduced the offer from £150 to £80. When I declined the offer and asked for it to be returned I literally got the watch in a plastic bag. No box, no cable, no charger. Customer service refused to help me. Do not sell to these people, there are much better alternatives out there.”

Helpful Report

Posted 4 years ago

“Crooks 👀👀👀👀👀👀👀👀👀👀👀👀👎👎👎👎👎👎👎👎👎👊👊👊👊 don't use they rip people off during CV when money is tight, you think wow good deal, /Do not send a HAND SET to them, they are under investigation,alledgidly, if you been ripped of there is another complaint on here telling you who to contact. Report Them,get them closed down,Not Fit For Purpouse”

Helpful Report

Posted 4 years ago

“Sent off my perfect working iPhone 8 after an offer of £170, heard nothing for 3 weeks so emailed and got told as others had that it’s in poor condition and can only offer £40. I refused and requested my phone be returned. This is 5 weeks ago, they now say Royal Mail has lost my phone and I need to take it up with them. Thieves and scammers . Avoid at all costs”

Helpful Report

Posted 4 years ago

“The Insolvency Service (a government organisation) are investigating this company and its sister company Sellphone24 for alleged fraud. The more reports the better and they're quick to fill out. Everybody please fill out this form. Search in Google (Complain about a limited company) and it'll take you through an easy process to report the company. The registered companies' name is Makx Ltd. I was also ripped off when I sent my phone in, and after reading countless other reviews, I've decided to do something about it.”

Helpful Report

Posted 4 years ago

“This business took my fully working phone in for recycle, it then quoted me a lot less due to damage. I requested the phone back and found that my phone had been damaged. This company do not take ownership or investigate the damage or the engineer, my thoughts its a shabby office somewhere. I highly recommend you DO NOT USE this service to recycle your device. They are rated high on sales but very low on buying and recycling. This business has a history of damage or offering you a lower value for your device. A simple search on the internet will show other customers who have been treated the same. Use at your our risk!”

Helpful Report

Posted 4 years ago

“Changed my mind after reading the reviews so asked for my phone back. Phone received but no box charger or headphones as this is my property I would like it back”

Helpful Report

Posted 4 years ago

“Originally offered £42 for handset reduced to £5 with some lame excuse that phone headset socket was water damaged. Device 16months old in perfect condition and never near water......steer well clear of Handtec.”

Helpful Report

Posted 4 years ago

“Just re posting the review I left Handtec on TrustPilot, after Handtec reported it and called me to complain about it. Sent my 2016 iPhone 7 off for recycling after being offered £130 for it. Over a week later, and after prompting them, I received a reply saying their was a scratch on the screen (completely untrue) and that the battery life had lowered (it's a 4 year old phone). With that in mind they revised their offer from £130 to £15. All because of fictional scratch and their apparent expectation that a 4 year old phone still have 100% battery health. Not sure what about that review 'violated truspilots guidelines'. They have shown themselves to be an extremely unprofessional company.”

Helpful Report

Posted 4 years ago

“Same as others report apparently stated scratches etc offered half the quote. I am disabled and on benefits so accepted”

Helpful Report

Posted 4 years ago

“DONT USE HANDTEC👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎. Gave me a quote for phone333 pounds I done deal got another quote saying it was broken with scratches, it was new,total crooks,don't send a phone to them, they advertise free returns( rubbish) steel your phone you won't get it back without paying, put you in a corner, CROOKS report them, trading standards”

Helpful Report

Posted 4 years ago

“Well, terrible company,thieves,how staff can work for them and sleep at night beyond me I to got ripped off bullied into having accept lower price as hadn't 30 pounds get phone, always check your emi number before you sell wait 2 days if you see your phone on there website,by law they have to tell you it, off they offered you 100. And they gave you excuse,scratches normally or battery it will be on there site for hundreds more,DONT USE READ REVIEWS and report THEM SHABBY CUSTOMERSERVICE”

Helpful Report

Posted 4 years ago

“Got an iPhone 8 from them and it’s great it works perfectly, it’s a great deal i got from them.”

Helpful Report

Posted 4 years ago

“Brought a phone and service both are good and excellent experience”

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Posted 4 years ago

“we love the experience with handtec”

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Posted 4 years ago

“Great experience”

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Posted 4 years ago

“We are happy dealing with handtec”

Helpful Report

Posted 4 years ago

“Avoid selling your phone here. I've just received an email stating that due to the condition of my phone (that's been kept in a case since the moment of being unboxed) I will receive not the £250 quoted but a laughable £130. I have been recycling mobile phones for 10 years now and never had an issue due to the condition I keep my phones in. But I had heard of companies that try it on and offer a heavily reduced price once the phone is sent to them. Unfortunately I have been duped. I have taken photos of the phone before I sent it off, so I shall await to see what condition it is sent back to me in. Avoid these time wasters.”

Helpful Report

Posted 4 years ago

Handtec is rated 1.3 based on 356 reviews