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Handtec Reviews

1.3 Rating 324 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

1.3

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 5 star review on 14th May 2024

Handtec 1 star review on 21st March 2024

Handtec 1 star review on 15th June 2023

Handtec 1 star review on 29th May 2021

Laurence Turnbull

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 20th March 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT USE HANDTEC👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎. Gave me a quote for phone333 pounds I done deal got another quote saying it was broken with scratches, it was new,total crooks,don't send a phone to them, they advertise free returns( rubbish) steel your phone you won't get it back without paying, put you in a corner, CROOKS report them, trading standards”

Posted 3 years ago

“Well, terrible company,thieves,how staff can work for them and sleep at night beyond me I to got ripped off bullied into having accept lower price as hadn't 30 pounds get phone, always check your emi number before you sell wait 2 days if you see your phone on there website,by law they have to tell you it, off they offered you 100. And they gave you excuse,scratches normally or battery it will be on there site for hundreds more,DONT USE READ REVIEWS and report THEM SHABBY CUSTOMERSERVICE”

Posted 3 years ago

“Got an iPhone 8 from them and it’s great it works perfectly, it’s a great deal i got from them.”

Posted 3 years ago

“Brought a phone and service both are good and excellent experience”

Posted 3 years ago

“we love the experience with handtec”

Posted 3 years ago

“Great experience”

Posted 3 years ago

“We are happy dealing with handtec”

Posted 3 years ago

“Avoid selling your phone here. I've just received an email stating that due to the condition of my phone (that's been kept in a case since the moment of being unboxed) I will receive not the £250 quoted but a laughable £130. I have been recycling mobile phones for 10 years now and never had an issue due to the condition I keep my phones in. But I had heard of companies that try it on and offer a heavily reduced price once the phone is sent to them. Unfortunately I have been duped. I have taken photos of the phone before I sent it off, so I shall await to see what condition it is sent back to me in. Avoid these time wasters.”

Posted 3 years ago

“Beware if selling an iphone to handtec Beware if selling an iphone to handtec I sent my used iphone8 to the company after they offered me a price for it online. When they received and examined it, they lowered the price as they said the screen was covered in deep scratches. Luckily I had taken shots of my screen with my new high quality iphone11 camera and questioned whether they had sent me the correct picture. They then sent two more photos which were definitely not of my phone. I requested the phone back because they had not actually used photos of my phone and instead they increased their offer on the phone. It was still not as much as their original offer but that was because the battery power was low, which I accept. Seller beware when selling and take photos of your phone before sending off”

Posted 3 years ago

“Sent away 2 year old iphone x in perfect condition and was quoted £320. Same as everyone else their engineer report said there was a crack on the back and the battery was in poor condition so they’d offer £200. absolutely ridiculous avoid at all costs”

Posted 3 years ago

“Do not use. A con. States best price but it's a joke. Quote went from £165 to £60. Phone was on perfect condition. Funniest thing was when I replied to say no and return phone I had an email within a few seconds stating they had 'spoken with an engineer ' and could now offer £70. This was literally about 3 seconds. Clearly an automatic message. Avoid”

Posted 3 years ago

“Warranty was void on a faulty phone because my screen protector was damaged. Crooks!!!”

Posted 3 years ago

“Amazing experience working with handtec”

Posted 3 years ago

“They agree a price then pay you less. AVOID at all costs ⛔️⛔️⛔️”

Posted 3 years ago

“Same as everyone else really it seems common practice to say there are “faults” with device and then try to offer a much lower price. I sent a pretty much perfect iPhone 7 they offered around £100, when the “engineer report” came back it said it was covered in scratches and the battery was poor (this has been used for the past 3 years so wouldn’t be brand new condition on the battery) They offered me £65, I declined straight away and asked them to send it me back to be honest I was dreading having it back after finding the reviews on here and thinking what would of happened to it. In fairness I received it back in the same condition I sent it - I still could not see any so called scratches and got my partner to look at it too he said you could see minuscule marks in the light - In my opinion a very unfair way of judging a condition of a phone that would be used and hold it against you to try and rip you off- avoid this company don’t waste your time”

Handtec 1 star review on 24th July 2020

Handtec 1 star review on 24th July 2020

Handtec 1 star review on 24th July 2020

Posted 3 years ago

“Sent Samsung S9+ to them and they stated had screen burn and revised offer to £40. When I told them that I wasn't interested revised offer again to £50 emailed them to say I wasn't interested. No response for a few days and had to phone them up to get it returned. Still not returned almost a week later.”

Posted 3 years ago

“Excellent service, iPhone XR in pristine condition was basically new! 100% Battery aswell 🤯 Would recommend to anyone buying an excellent phone at less cost!”

Posted 3 years ago

“CAREFUL people. Companies like this scam people then close company, only to open under new name and start scamming all over again.”

Posted 3 years ago

“Same as everyone else, sent an immaculate iPhone 7 Plus, offered £140 told it had water damage (the phone is waterproof) as well as other issues and offered me £15... kindly told them where to go.”

Posted 3 years ago

“Do not send your phone to this company. Offered a good price for my IPhone 8 Plus but after 11 days I’m still waiting for my money! Trading Standards is my next email as this company are offering quick payments which is not happening. Dishonest behaviour. AVOID!!!”

Posted 3 years ago

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Handtec is rated 1.3 based on 324 reviews