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Handtec Reviews

1.3 Rating 324 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

1.3

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 5 star review on 14th May 2024

Handtec 1 star review on 21st March 2024

Handtec 1 star review on 15th June 2023

Handtec 1 star review on 29th May 2021

Laurence Turnbull

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 20th March 2021

3

Anonymous

Anonymous // 01/01/2019

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“AVOID AT ALL COSTS. I just wish I had read honest reviews before sending my iPad to them thinking I was going to get a fair price, then I got an email saying, following their “engineer report” they are dropping the quote by £100 due to the iPad being a different model?? also that it had damage to the screen and casing. My iPad was in excellent condition, I even sent it in the original box, complete with the charger. I declined the lower offer, and asked for photos of the damage to be sent, I never got these, they then offered a higher price following another “engineers report” I asked for it to be returned, as at that point it stopped being about the money and everything about the principal. It arrived quickly however, was grubby with stickers all over it, without the box and charger, but no damage at all. After several emails asking for the box and charger to be returned I was told they can keep them as per their T&Cs. This company is breaking consumer law, by lowering the original quotes substantially giving dishonest reasons for their own monetary gain. Trading standards are now looking into my case. They should not be allowed to get away with this sort of thing. Can they actually keep my charger and original box against my wishes, when I clearly stated I wanted everything back just as it was sent to them? It’s my property after all!!”

Posted 3 years ago

“If you contact them about their returns policy for their "12 Month Premium Warranty". After 30 days you must pay the postage, even if the product is faulty. If you contact them, they are clearly aware this is in breach of Consumer Rights Act 2015 - but they respond with "this is our own policy and this is how it is sorry". Pay by credit card or Paypal so you can get charge back if/when you have issues.”

Posted 3 years ago

“They are criminal, and I will take them to court. I sent my phone, in original box, with less one week of use, they offered half price that was in website, I asked to sent my phone back, and then I received a used completely different phone...”

Posted 3 years ago

“Avoid at all costs. Wish I had seen these reviews before I sent my phone in. Sent a P20 pro, near pristine condition. £120 offered on comparison site. After an "engineer" report, I was offered £60 due to supposed screen burn and damage, engineer obviously needs their eyes checked. Queried the price to which they offered me £120 (screen burn and scratches mysteriously vanished). I accepted this offer but then had an email saying that it was a mistake as it now had screen burn again. Thankfully I had the phone back in the same condition I sent it.”

Posted 3 years ago

“AVOID - con artists Unfortunately I was also taken in by a high offer price on a comparison website & seemingly good reviews on trust pilot. I sent in an iPhone X 256gb in excellent condition no marks or scratches. Once received they contacted to say there were issues & offered me a much lower price. I declined & asked that the phone be returned, they came back with a higher offer, I declined again & asked that the phone be returned to me & advised that they send the correct phone back to me I still had the IMEI number & serial number & had taken multiple photos from all angles so would be fully aware of they did not return the correct phone. They came back with another offer to be honest at this point they could have offered me £1000 & I wouldn’t have taken it as they are clearly not to be trusted. I declined again & asked that they return my phone & reminded them once again to make sure it was the correct handset as I have the IMEI number, the serial number & multiple photos. They confirmed they were returning it to me. Today I received a phone in the post NOT my phone, I have received an iPhone X 64gb with a very visible scratch on it. I dread to think how many people have been taken in by this company but I will not be one of them. I have reported them to trading standards & will take them to small claims court if I have to.”

Posted 3 years ago

“Same as all of the others unfortunately. I saw the very high reviews on Google but those are only for phone sales, not you selling phones to them. They offered me £236 for my Galaxy Note 9 and when they received it they revised the offer to £100 saying the screen was very scratched and there was screen burn. this was completely untrue. Use Music Magipie because they gave me £200 with no issues - beacuse there were no scratches on the screen and no screen burn. I've used them for years and never had any problems. I have reported them to Trading Standards through the Citizens Advice Bureau, if you are reading this and it's happened to you then please do the same. I am also seeing if I can put a complaint in with TrustPilot as clearly the experience on the reviews page is not reflected in their very different high reviews advertised on their website.”

Posted 3 years ago

“Total jokers. Was offered £130 for my iPhone 7 128gb. Sent the phone to them and the offer was reduced to £40 after “faults” were found in a near perfect condition phone. I cannot help feel that this is some sort of fraudulent business whose business model is to prey on unsuspecting consumers. Finally got my phone back and sold to a reputable firm who paid in full the same day the phone was received. Avoid Handtec at all costs...unless you like being ripped off I suppose.”

Posted 3 years ago

“Offered me 50% of the original value when they received the phone. Good quality phone, no real imperfections when sent but guess what... they 'found' some. Be warned people, sell your old device elsewhere, not worth the hassle!”

Posted 3 years ago

“I cant lie I had already sent my phone off before reading all of the reviews of this company. I sent my phone of last week in perfect condition no issue with the phone at all! it was the iPhone xs max the company had quoted me £415.38 pounds . I received a email Monday just gone stating my phone had been received I then contacted then today as I was scared of what I had read. I simply said what's the status on my phone etc they got back to me ASAP they then offered me £400 and knocked off £15.38 as they stated they found scratches on the phone I don't see how as I had a double screen protector on the front and back and the phone had ben in a sturdy 360 hybrid case less then 6 months , however I just accepted the offer as everywhere else were offering £350 or lower , over all I had a good experience with them luckily”

Posted 3 years ago

“👀👀👀👀👀👀. look out thieves about robbing ,scum, give you quote get your hand set there in charge☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️ customer services report them face book it, they steel off people during covid avoid like plague.”

Posted 3 years ago

“Sent my handset in at an agreed sale price. I was then informed the offer would be significantly less due to it needing repairs! The phone was in pristine condition, no repairs required! so I asked for it to be returned. I was then offered a higher price but not nearly enough. The handset has now arrived back with me and has 2 very noticeable scratches on the screen. Not happy is an understatement.”

Posted 3 years ago

“I sent my boxed Apple watch Series 4 with all accessories to Handtec and when they got it they reduced the offer from £150 to £80. When I declined the offer and asked for it to be returned I literally got the watch in a plastic bag. No box, no cable, no charger. Customer service refused to help me. Do not sell to these people, there are much better alternatives out there.”

Posted 3 years ago

“Crooks 👀👀👀👀👀👀👀👀👀👀👀👀👎👎👎👎👎👎👎👎👎👊👊👊👊 don't use they rip people off during CV when money is tight, you think wow good deal, /Do not send a HAND SET to them, they are under investigation,alledgidly, if you been ripped of there is another complaint on here telling you who to contact. Report Them,get them closed down,Not Fit For Purpouse”

Posted 3 years ago

“Sent off my perfect working iPhone 8 after an offer of £170, heard nothing for 3 weeks so emailed and got told as others had that it’s in poor condition and can only offer £40. I refused and requested my phone be returned. This is 5 weeks ago, they now say Royal Mail has lost my phone and I need to take it up with them. Thieves and scammers . Avoid at all costs”

Posted 3 years ago

“The Insolvency Service (a government organisation) are investigating this company and its sister company Sellphone24 for alleged fraud. The more reports the better and they're quick to fill out. Everybody please fill out this form. Search in Google (Complain about a limited company) and it'll take you through an easy process to report the company. The registered companies' name is Makx Ltd. I was also ripped off when I sent my phone in, and after reading countless other reviews, I've decided to do something about it.”

Posted 3 years ago

“This business took my fully working phone in for recycle, it then quoted me a lot less due to damage. I requested the phone back and found that my phone had been damaged. This company do not take ownership or investigate the damage or the engineer, my thoughts its a shabby office somewhere. I highly recommend you DO NOT USE this service to recycle your device. They are rated high on sales but very low on buying and recycling. This business has a history of damage or offering you a lower value for your device. A simple search on the internet will show other customers who have been treated the same. Use at your our risk!”

Posted 3 years ago

“Changed my mind after reading the reviews so asked for my phone back. Phone received but no box charger or headphones as this is my property I would like it back”

Posted 3 years ago

“Originally offered £42 for handset reduced to £5 with some lame excuse that phone headset socket was water damaged. Device 16months old in perfect condition and never near water......steer well clear of Handtec.”

Posted 3 years ago

“Just re posting the review I left Handtec on TrustPilot, after Handtec reported it and called me to complain about it. Sent my 2016 iPhone 7 off for recycling after being offered £130 for it. Over a week later, and after prompting them, I received a reply saying their was a scratch on the screen (completely untrue) and that the battery life had lowered (it's a 4 year old phone). With that in mind they revised their offer from £130 to £15. All because of fictional scratch and their apparent expectation that a 4 year old phone still have 100% battery health. Not sure what about that review 'violated truspilots guidelines'. They have shown themselves to be an extremely unprofessional company.”

Posted 3 years ago

“Same as others report apparently stated scratches etc offered half the quote. I am disabled and on benefits so accepted”

Posted 3 years ago

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Handtec is rated 1.3 based on 324 reviews