Handtec Reviews

Name: Handtec
Rating: 1.29

1.3 Rating 323 Reviews

7 %

of reviewers recommend Handtec

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Metrics

1.3

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 21st March 2024

Anonymous

Anonymous // 01/01/2019

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“Terrible, offer you top draw valuations then once they receive the phone, there's always deep scratches. These will be featuring on rouge traders before long.”

Helpful Report

Posted 2 years ago

“Bought a refurbished i phone for my grandson. Price was fair, condition was excellent and it was delivered next day as promised. Would definitely use them again.”

Helpful Report

Posted 2 years ago

“Bunch of rip off merchants, offer you £209 for samsung S10 send it on and they offer £90 used a microscope to obviously find every mark , what a bunch of toss pots Wouldn't trust them with a stolen car 😏”

Helpful Report

Posted 2 years ago

“quoted me 285 for my note 10. i sent it and they came back with there're some visible scratch on the screen -- i guess they looked with a microscope or something. Then that the camera lens is broken inside -- 100% sure this wasn't the case. however, i did have a very tiny crack/more like a scratch on the lens cover before sending it. after reading reviews here, i feared the worst. they came back with 240. i turned that down i requested my phone be sent back back to me. they came back with 250. to avoid the hassle, i made them an offer of 260 which they accepted and paid on the same day. overall, not too bad.”

Helpful Report

Posted 2 years ago

“Sent my mint condition used phone off to sell. Second handset that was rarely used. Value £200. Evidence of condition taken. Offered £40 due to poor condition? Ask to have it sent back. Received back with a damaged screen they had caused. With chips and scratches.”

Helpful Report

Posted 2 years ago

“Terrible Company Offered me £45 for my item, the item was in perfect condition They then contacted me saying it was scratched and only offered me £10. I said no and recieved the item back only go find they just send the watch and not the box and accessories back, still waiting for compensation as this is theft in my eyes. So not only have they scratched my watch, they have also stolen my accessories and box too. Ridiculous”

Helpful Report

Posted 2 years ago

“AVOID! Like other customers...I was offered a good price but after I chased them up for my offer, (they did not get in touch with me once they received it), they offered me £20 less than my original offer. My mobile was like new - it did not have one signal mark on it...however they said they discovered many...lies! However, I did not want my mobile returned in a poor condition so I settled! Imagine if they did that with every customer...great profits! I would NOT recommend this company.”

Helpful Report

Posted 2 years ago

“After sending my phone for final evaluation following the offer from HandTec I saw another review site for Handtec with 1.5 stars. After reading some of the reviews I expected the worse and a low final offer. After less than a week I got an email from Handtec saying the full offer price had been paid into my account, which it had.”

Helpful Report

Posted 2 years ago

“I'd rather give no stars! Got a good quote to start but after the engineer had inspected it the quote had reduced by over £100 stating that it had big gauges in the screen. This was not the case just natural wear and tear for a phone that is 2 years old. On receiving my phone back there were considerably more scratches than when I had sent it off. AVOID AVOID AVOID!!!!”

Helpful Report

Posted 2 years ago

“Don’t believe the price given you won’t have it just wasting your time they said it was scratched but it was a unwanted upgrade out of a box brand new when returning they said didn’t have my address but they had it to send the packaging all lies with handtec eventually got the iPhone 11 back sold to music magpie not a problem smooth transaction stay away from handtec for selling can’t comment on buying but selling a big no no”

Helpful Report

Posted 2 years ago

“No experience of this particular company but the ‘sepsis’ exists even with John Lewis. ...bought a new IPad Air and the assistant went online to do an exchange with their stinking partners. I was promised £129 and got an offer of 45 because of damage that did not exist. Will not be buying a second-hand phone from this or any similar rat pack or anything electronic fro John Lewis.”

Helpful Report

Posted 2 years ago

“AVIOD AT ALL COSTS... Sent my brand new Samsung Watch 3..bought in February 2021..sent to them April 2021..Same as the other reviews..sent my watch on a Tuesday took them 10 days to even book it into their 'warehouse' then a further 7 days for the engineer report to say the battery was faulty that the watch charges but the screen is blank..sent the Watch back minus box and charger..soon as I opened the returned watch I knew straight away it wasn't mine..the wrist strap was a different colour/size and had been clearly worn as it was dirty when I had cleaned mine and took pictures before sending as the website states..the company denied all this of course but little did they know I have ADHD and highly autistic and document absolutely everything and by the pictures you can see the serial numbers on my original watch don't match the one sent back to me..had to pay £30 twice..once for the watch to be returned and another £30 for my box and charger which they took upon themselves to not send back in the first place..I also will taking legal action on this matter..AVOID AVIOD AVIOD AVIOD”

Helpful Report

Posted 2 years ago

“Same as the other reviews really wish I checked reviews first. Got an offer for my iPhone 11 Pro Max of £575 sent phone in and got a revised offer of £450 saying there was a scratch and an issue with the camera. I knew this wasn’t true and requested they send it back without any damage and free of charge as stated on their site (I saw people were being charged £30 to return) Got the phone back to find a new long scratch at the top of the screen. Sent the same phone to another company who offered £550, I got the £550 offer within 24 hours of them getting the phone (they got it on a sat I got paid today Monday in full) Avoid at all costs in terms of selling. This company do however have a good rep if you are buying…. I wonder why? I think they rip people off, people in less financial stead than some accept the decreased offer and this company make a massive profit. That’s my thoughts Other company didn’t mention any issues with my phone, not even the scratch this company did before returning! No camera issue! AVOID!”

Helpful Report

Posted 2 years ago

“If I could give less stars I would. Hopefully any potential customers will read these reviews and STOP doing any business with these cowboys! How they have managed to trade for so long is beyond me. Sent my iPad Pro after being offered an acceptable price, sent with box and charger, all in excellent condition. Got an email saying after careful examination by their 'engineer' there are deep scratches to screen and also screen burn and offered me a quarter the original price offered. After asking them to return my item they then raised their offer by £20. I told them to return my item, which they did, minus the box and charger! PLEASE, DON'T DEAL WITH THIS COMPANY!”

Helpful Report

Posted 2 years ago

“SCAM sent in pristine IPad, report came back it was badly bent in half. Offered £20! Asked for photos, sent me badly blurred imagine showing nothing. Challenged again, report went to bend down middle. Insisted on it being returned. It’s back, no bend, slight dent which is new. Complete scam DO NOT USE THEM.”

Helpful Report

Posted 2 years ago

“Update to my previous review regarding my S10. It has now been returned with scratches on which were not there when the phone was sent in. Please contact BBC Watchdog and report them as I have before too many other people get caught out by this scam. https://www.bbc.co.uk/send/u23123288”

Helpful Report

Posted 2 years ago

“Absolute joke! Sent my Samsung galaxy watch to them on 25/4/21.. waited for contact from the engineer and nothing, I emailed 3 times before I got a response... I then got an email saying my bank details were wrong, so sent another email with the bank details again 4/5/21... this morning ( 5/5/21) emailed to ask for confirmation and my money! Terrible service in all aspects... would avoid at all costs!”

Helpful Report

Posted 2 years ago

“Why oh why did I not do my research properly and read these reviews first??? I was offered £238 for my S10. Sent it in Friday. Got an 'engineers report' on Tuesday stating there was damage to casing, a significant scratch on the screen and the battery was in poor condition. New offer £140! The phone has had a high quality protective screen on it since day 1. It has been housed in a genuine Samsung flip case (which I sent it in with). The battery lasted without any drama. I have told them that I completely disagree and would like my phone returned. I am awaiting their response. Avoid at all costs. Likely to have wasted a couple of weeks.”

Helpful Report

Posted 3 years ago

“What a con! Was offered £210 for a 'working' iPhone SE 2020 64gb, which was described on the site as needing to be in full working order, with only minor signs of use, as my phone was. Packaging arrived swiftly and was easy enough to use so packed my phone off and waited with anticipation to receive the funds. Very very disappointed therefore to receive a reduced offer of £130 from them on receipt and inspection of the phone saying it was scratched and scuffed on the casing. This was not the case at all and I'd kept photos and sent them to them to evidence this and asked that they either make a reasonable offer in line with the original quote or send the phone back to me. They insulted me yet again at that point by increasing the offer by £10. I suspect this is how they make their money, ie come up with the best quote for a phone so people choose them but they actually have no intention of paying out that amount. The quote was not given on the basis that the phone was brand new/unused, it was for a used phone in good working condition, so why make such an offer if the only way of getting that price in reality is if the phone is still in a sealed box. Its a big con to win your business! And oddly now I have received my phone back after rejecting their ridiculous offer it does have a scratch on the screen at the top which wasn't there when the phone was sent and is not visible on the photos I took. How strange!”

Helpful Report

Posted 3 years ago

“It’s a scam... After having my device for nearly 2 weeks they emailed their ‘engineers report’ that basically said they identified a scratch and therefore knocking 28% (£77) off the price they offered! I think their entire business model is dependant on soft people agreeing to their significantly reduced prices for ease. I bet they’ve never ever paid the advertised price for a phone. This should be better regulated.”

Helpful Report

Posted 3 years ago

Handtec is rated 1.3 based on 323 reviews