“Please read other handtec reviews on here, my experience was similarly poor. I sent in a pristine iPhone that I had taken photos and videos of, it was immaculate. They emailed back that the engineer had found light scratches and marks on the back glass, the housing and the top of the screen. Complete lies, there were no marks visible to the human eye. As has been said before they offer slightly more than other sellers and have good reviews on trust pilot (fake?) They rely on people not having the time or persistence to get it sent back and so you are forced into accepting a massively reduced offer. I let them know by email how displeased I was by their lack of integrity.
Unsurprisingly I was never sent a link to write a review on trust pilot!”
“I wish that I had read these reviews before sending my Samsung to Handtec. Initial quote was £30. Revised quote was £3!! To quote - "The screen is cracked & has heavy image burn: replacement required. The back camera lens is cracked: replacement required. Ear speaker is low. The back cover has heavy scratches & heavy dents on the frame." Was this my phone they were referring to?”
“Be warned, don't sell your device to these scammers!
They tempt you with slightly higher offers than others, combined with being plugged by Money Supermarket and a good rating via trustpilot all would seem legitimate.
However, myself like many others have found out the hard way that they operate in a completely dishonest manner.
Send in your device in pristine condition, which they then value it at way less than original quote due to some made up faults. When asking for your device back they then revise their offer and offer you slightly more, this can go on and on. You could maybe get original quote price if your willing to haggle over the course of days or weeks.
Others who have stood their ground and asked for their devices back have then received them in a lesser condition than they sent them off in. With the above in mind I reluctantly sold for their 3rd offer, combined with wasting time and energy emailing them back and forth.
You have been warned (again)”
“Sent an almost mint condition iPhone for payment, apparently the engineer's inspection found a long scratch on the screen. Oh no they did not, there was not a mark on it anywhere. Now offered peanuts for it. Nearly impossible to get in touch with them. This must border on fraud at least, is there nobody out there that can stop them? Clearly every other review on here, says the same thing. (Are the Trust Pilot reviews false?)”
“Zero stars. A bunch of scamming scumbags. Was offered £85 for my old phone. On receiving it they offered me £13 stating made up damage. Stupidly I trusted the 4.5 star reviews on trustpilot. They have obviously review bombed them. Avoid these robbers at all costs.”
“Avoid at all costs
Horrible company , sent my item in its original box ( the Samsung box )
I didn't like their offer and they would not send me my box back
Claiming i didn't , when I DID
That is theft , and the costumer service is absolute nightmare very very rude and takes days to reply , and they just lie to my face not even pretending they will check
I need my box back
I sincerely doubt they have any records ….
They should have records of these things
But they just stole it”
“Exactly same as others, as quote was via money supermarket I trusted them to be genuine. Quote was £48, today they have offered £8 giving same excuse as others 'deep scratches' there wasn't. Ive asked for phone back so we'll see what happens!!”
“Still no improvement on Handtec ability to deal fairly with trade ins. We sent 2 phones in, both Samsungs. Wished we had read the reviews earlier and not fallen for Trustpilot which had a combined sale and purchase 4*.
The first phone was marked down from £140 to £110, which we decided was a lucky escape. We were told it had marks on the frame and lense and light burn (seems to be a pattern in their markdown reasons).
The second phone we think they have lost. Despite chasing up we’ve been told so far it has a pattern lock, never has had. A pin lock, nope I checked that was removed. And it’s locked to a google account, no because it was reset exactly the same as the first phone and I’ve checked it’s not showing in my Google security!”
“Was quoted £132 for a Samsung galaxy S21 FE, had no scratches on the front screen, which I had cleaned and double checked before sending, sent in the box provided. And received an email to state they would offer be £79, I was confused as I knew the screen had no scratches, I sent a reply asking for proof and they sent a picture back with a scratch that was not there before, evidently upon reading the reviews on here, this is a common occurrence for them, I’m still in the midst of this so don’t have an outcome. Please don’t use this company, I used money supermarket to find them, and trusted they’d only use legitimate businesses and when I searched the company the fake trust pilot reviews appeared, I will be notifying trading standards and also money supermarket.”
“This company are scammers. They offer you a good price for your old phone and then allege it is damaged when they receive it and revise the price to half what they offered or less. I have reported them to Trading Standards and ActionFraud. I would urge anyone who has been scammed by this company to do the same. Let's get them closed down!”
“The other reviewers relate to selling to handtec which I have no experience of so cannot comment but my experience with them has been amazing. Shipped instantly came the next day phone was in amazing condition no noticeable marks or anything (ordered perfect). Works with mobile data and battery life is good. Highly recommend thank you very much.”
“Had exactly sane problems as everyone else. Quoted £130 trade in but then they offered me £25. I told them to send it back, came back with a knackered screen. When I contacted them they said it was like that when it came in, I had no evidence to the contrary. Legal Scammers!”
“Don't sell, they'll try rip you off from minute one. Don't even think about getting the agreed price. Now their ignoring me because I want my phone back.”
“*IMPORTANT* I purchased a iPhone 8 Plus 16/02/24 which was faulty, would not turn on even after a 24h charge. sent back to exchange for 2nd iPhone.within 24h it started to freeze.i reset the phone but continued to freeze every day. Apple customer support confirmed software fault. i Reported fault 01/03/24 and was to return for refund. My very sick wife who is END OF LIFE was taken ill and in critical condition. I could not get home to post iPhone back until i returned home for a days rest on the 02/04/24.i kept seller fully updated with my situation, THEY SAID "POST WHEN YOU CAN". the iphone was delivered to them on 04/04/24, tracking number QZ712669220GB.THEY NOW REFUSE TO REFUND US AND HAVE THE IPHONE I RETURNED. complete dishonesty, theft and fraudulent behaviour.”
“I sent a perfect condition phone for which they quoted £155,they have invented non existed faults (deep scratches to front and back glass, scratches to frame and apparently it needs a replacement battery in order to be recycled!?), in light of these invented faults they have now revised their offer to £30. They are absolute scammers and I am gutted that I didn't think to Google them before I sent my phone in, as I found them through a comparison website I wrongly assumed they were legit.”
“Do not go near this company. They will rip you off.
I had exactly the same experience as most of the people here. I sent off a Samsung S20+ in good condtion, not perfect, but perfectly ok for a 3 year old phone. They quoted £133, but invented faults that were not there and revised the quote to £30. As the cost to return the phone is as much as they are willing to pay for it I took the £30 as I didnt trust them to return the correct phone. I wish I had done some more research as I wouldnt have used this company of scammers.”
“worst company ever they paid after a week and cut half of price just because im not english and done have uk id rubish company never sale ur phone there”
“Order number HO_10007046
I was offered 155 pound for a "working phone" Samsung s21 galaxy so I sent the phone to handtec via royal email.
Starting by saying that the phone was in perfect condition like new with the screen a bit worn, after handtec inspection they got back to me saying that the phone had: an internal crack and no battery life. Absolutely not true and just made up on purpose not to pay the initially agreed amount of 155 pound, so they offered a ridiculous 30 pound which I had to accept as I won t be back to the UK until February.
I recommend everyone to be extremely careful dealing with this company, they are unprofessional and try in any way possible not to pay you what previously agreed making up things like ”your phone has an internal crack" Shame on you.”
