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Hobbs London Reviews

3.0 Rating 88 Reviews
48 %
of reviewers recommend Hobbs London
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3.0
Based on 88 reviews
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Nicola Hajduk
Verified Reviewer
“Awful, awful, awful. I would give no stars if I could. Ordered a silk dress. Paid for next day delivery as I am going away. Didn't arrive next day. Arrived day after. When removed from packaging in an appalling state. It had obviously been worn. Was severely wrinkled and the belt had been tightly knotted. Sent photos to Hobbs. Spoke to their customer services team this morning. My post office is a long way away and always very busy. I am busy packing. I cannot understand why I should be put in a position where I do the quality control Hobbs should have done before sending this out. Then spend ages in post office to send it back to them. Spoke to customer services. If I had at least received a big 'how awful, this shouldn't have happened' what can we do? it would have been ok. Instead I was told I COULD trek to the post office or have it dry cleaned but up to a limit of £25. Lucky me. both requires me to take up the slack for the job they should have done. Asked to speak to the supervisor of the team. She was rude, unsympathetic and accused me of shouting at her (I wasn't). I was, however, extremely angry at this point. All the way through there was complete lack of I am really sorry - it arrived a day late, unwearable, this is embarrassing for us as a company. so sorry. Am now off to the dry cleaners where I have to photograph the receipt for cleaning the dress the should NEVER have sent out. Awful”
Helpful Report
Posted 6 years ago
Jess
Unverified Reviewer
“Poor quality dress - zip came away from its runner on second wear. Whilst at work! There was enough slack in dress for this not to have happened. Notified the customer service team at Hobbs but because I purchased the dress from a concessionary outlet they said they could not help me further. I thought they might want to check the dress but they just wanted to shift the burden. Real shame as I thought it was a quality brand. I’m now nervous about wearing the other Hobbs dresses I purchased. In comparison a few years ago I bought a Jigsaw dress and the wool unravelled and they simply switched it for me , no fuss once I had explained what happened and showed the dress. I would be nervous re future Hobbs purchases.”
Helpful Report
Posted 6 years ago
Hobbs London is rated 3.0 based on 88 reviews
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