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Hobbs London Reviews

2.9 Rating 91 Reviews
46 %
of reviewers recommend Hobbs London
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2.9
Based on 91 reviews
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Amme
Verified Reviewer
“Good clothes/shoes but not affordable in Europe/Australia I have many Hobbs clothes/shoes either bought through John Lewis or bought through Hobbs online. I now live in Europe but earn GBP. If I want to order from Hobbs online, I can only buy using the EURO site where Hobbs uses an exchange rate of circa. 1.50 instead of 1.12 which it currently is, in addition to reasonable delivery costs. This means I have to convert my GBP earnings into EURO which costs money and pay the Hobbs mark up of 0.38 EURO per pound. I have ordered other goods as presents to Australia and Estonia when the site was GBP based - I won't do this any longer. Shame on Hobbs.”
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Posted 5 years ago
Natasha Matt
Verified Reviewer
“Westfield white city Hobbs very bad store. Some girls are young and customer service zero. All the girls are standing near counter and talking to each other and ignoring the customer . Assistant manager have a lot of tattoo on her hands and showing the tattoo . I didn’t know this store have zero customer service until other few family friends told me. I think management in Hobbs is very poor.”
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Posted 6 years ago
Nicola Hajduk
Verified Reviewer
“Awful, awful, awful. I would give no stars if I could. Ordered a silk dress. Paid for next day delivery as I am going away. Didn't arrive next day. Arrived day after. When removed from packaging in an appalling state. It had obviously been worn. Was severely wrinkled and the belt had been tightly knotted. Sent photos to Hobbs. Spoke to their customer services team this morning. My post office is a long way away and always very busy. I am busy packing. I cannot understand why I should be put in a position where I do the quality control Hobbs should have done before sending this out. Then spend ages in post office to send it back to them. Spoke to customer services. If I had at least received a big 'how awful, this shouldn't have happened' what can we do? it would have been ok. Instead I was told I COULD trek to the post office or have it dry cleaned but up to a limit of £25. Lucky me. both requires me to take up the slack for the job they should have done. Asked to speak to the supervisor of the team. She was rude, unsympathetic and accused me of shouting at her (I wasn't). I was, however, extremely angry at this point. All the way through there was complete lack of I am really sorry - it arrived a day late, unwearable, this is embarrassing for us as a company. so sorry. Am now off to the dry cleaners where I have to photograph the receipt for cleaning the dress the should NEVER have sent out. Awful”
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Posted 6 years ago
Jess
Unverified Reviewer
“Poor quality dress - zip came away from its runner on second wear. Whilst at work! There was enough slack in dress for this not to have happened. Notified the customer service team at Hobbs but because I purchased the dress from a concessionary outlet they said they could not help me further. I thought they might want to check the dress but they just wanted to shift the burden. Real shame as I thought it was a quality brand. I’m now nervous about wearing the other Hobbs dresses I purchased. In comparison a few years ago I bought a Jigsaw dress and the wool unravelled and they simply switched it for me , no fuss once I had explained what happened and showed the dress. I would be nervous re future Hobbs purchases.”
Helpful Report
Posted 6 years ago
Hobbs London is rated 2.9 based on 91 reviews
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