“Went into their new large store in the centre of Plymouth to order a quantity of Chamomile and Vanilla tea bags that they just do not order and put in stock any more. Spent ages queueing, and then at desk, to place order for Forty pounds of tea bag boxes. Handed the money over after giving every detail under the sun including my loyalty card. Then told I had to give them my e-mail details before I could place the order. I do not have one. Had to take the money back and go adn buy them from elsewhere, which I have now got. What an idiot shop. What an incredible way to treat loyal customers. Obviously I will not be using the store any more. It makes you wonder how large chain stores like this can operate. Useless.”
“the mauka honey you sell Manuka Doctor Active Manuka Honey 20+ £28.99 .this seems fake it does not have a UMF rating. So I don't see the benefits of having this. Why do you fool customers?”
“Ordered goods for pick up via Click and Collect. I never received an email with the details to access the collection facility. Upon contacting the company I arranged for them to be delivered to the house. I was told they would arrive in two days, i.e. today. I've now checked the tracked order link and they have only been reordered today so who knows when I will receive them. Very disappointed in their customer service.”
“Didn't receive online order so unable to comment on the product quality. Customer service is truly appalling, expected more from Holland and Barrett. Will not be ordering again.”
“I placed an order online costing me over £20 to avail free delivery service. I found out after paying that i was charged for £4.99 for delivery. I phoned customer service but was very unfortunate because she was very dismissive and unhelpful. She told me that my order was less than £20 so i was charged for delivery service but when I explained that my order was over £20 she then told me that I pressed the wrong button for delivery. I asked her to amend the delivery so i can get my money back but she declined and kept saying that they have no facility to amend it. I only ordered less than 5 minutes ago and she cannot change it???? I even said, i will cancel my order but she kept saying that "it is not possible". This is my first time to place an order online with Holland and Barrett. Never again that i will purchase product from them. Very poor customer service ????”
“a lot of bullying takes place , mostly area managers bullying staff into free work, it also involves a lot of emotional bullying. The staff on the shop floor are made to work and talk like robots and get no thanks for the hard work. HOlland and Barrett is meant to be for healthy living , but the way they drain the staff is not healthy living. This site is meant to be for customers but I want to make sure that the customer know how the staff are being treated in this work place.”
“I had attended the Camberwell Green branch and been looking for Manuka Honey, Vitamin C and Apple Cider Vinegar for a boost to my immune system due to continuously being sick. I was approached by a man called Claver who wasn't in uniform so i was a bit skeptical when he spoke to me. He said "can I help" in an aggressive tone and I declined. He then went away but I could see him watching me. I asked to be left alone as I felt intimidated be then left. Once I had paid and was leaving he ran over to me shouting STOP STOP !!! in front of other customers. He then grabbed my bag pulling me to one side and began searching saying I had stolen. At this point I started to get upset and felt close to tears. After finding nothing on me he shouted "your ban from the centre don't let me see you here again or else I'll call the police, stupid women" I saw him laughing on his mobile speaking French when I walked past 10 minutes after. As I can speak French what he had said was too Volga to repeat. I have contacted the police and my local news paper about the incident as I believe this needs to be highlighted so nobody else experienced such abuse from a man.
I don't normally complain but this was just too much for me to keep to my self and remain scared to speak about.”
“Last week I shopped at Holland and Barrett, in Coney Street, York, I was served by Keira, the Assn't Manager, she was very helpful, and as a lot of personality, whilst the shop was full she had her finger on the button, directing staff what to do. and making sure that the shoppers were looked after.
I was very impressed 10 out 10.”
“I was fortunate to be served by Gemma who was most helpful and informative from the Eastleigh branch in Southampton. She was like a walking bible, and gave me so much information. Thank you Gemma . Your a star. Holland & Barrett are lucky to have you.
Kind Regards . M. Goodfellow”
