John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,453 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company I have ever had dealings with. Delivered a new washing machine which was damaged. The digital display was broken & it makes a noise like a train. Absolutely deafening. Sent a Hoover engineer to assess the machine who informed us the machine had been very badly fitted by the John Lewis fitters. For which I paid £90 + £10 tip. And they would replace the digital display under warranty. John Lewis did not want to know & washed there hands of us. We now have a brand new washing machine we neither want or can use. A £500 waste off money. JOHN LEWIS YOU ARE A DISGRACE! They would not publish this on the John Lewis website or answer on the Trustpilot website. A total admission of guilt.”

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Posted 8 years ago

“Good customer care. Items are clearly displayed and welcoming”

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Posted 8 years ago

“Always quality product and service.”

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Posted 8 years ago

“Brought a washing machine from them. Excellent service. Arrived on time and took away my old machine. Agreed to price match with another shop with no hassle and quickly paid over the difference. Overall very pleased.”

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Posted 8 years ago

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Posted 8 years ago

“Search facility on the website works well and the ordering process is very clear and easy. No misunderstandings on this website about delivery timeframes and costs, and all my orders have always been on time and correct.”

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Posted 8 years ago

“Pleased with electrical goods purchased”

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Posted 8 years ago

“Pleased with electrical goods purchased”

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Posted 8 years ago

“Recently bought a new house and purchased a number of items from John Lewis. As always impeccable service and ever so helpful customer service staff. Lighting, white goods, curtains, furniture... impressive collection of products and great service. Will always recommend.”

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Posted 8 years ago

“Excellent value and choice of items I was looking for. The shop was busy because of the January sales but it hadn't turned in to chaos, what I needed was available and well priced.”

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Posted 8 years ago

“Good communication prompt delivery and items were well packaged”

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Posted 8 years ago

“I ORDERED A NUTRIBULLIT FOR A PRESENT ONLINE AND THE ORDER WAS CONFIRMED AND DELIVERED WITHIN TWO DAYS. AN EXCELLENT PRODUCT.”

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Posted 8 years ago

“John Lewis had just what I wanted in stock at the same price as the competitor store and I get a three year no quibble warranty as standard. Thank you.”

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Posted 8 years ago

“they give good price , they make good discounts and their products all good quality”

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Posted 8 years ago

“I ordered several dresses, one was ideal and the other two easy to return. Everything arrived when it says it would and well packaged.”

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Posted 8 years ago

“Efficient delivery and when the items arrived everything was in good order. A bit expensive but the items were of very good quality.”

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Posted 8 years ago

“Very helpful staff in shop sold me two mattresses - one for my daughter one for us. Delivery times were booked and both have been missed. My daughter's was two hours early so she missed them. I was phoned at exactly the time the delivery was due to say the driver was over his allowed hours. How can that be, if the schedule was for him to deliver then? It makes no sense. I like the shop, the staff are helpful, the products good. But the delivery service is rubbish.”

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Posted 8 years ago

“Good knowledge on TVs and PVRs. Good delivery terms”

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Posted 8 years ago

“Bought a television, very happy with price and service.”

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Posted 8 years ago

“On the 27/12/17 my electrician plugged in my new AEG gas hob which I had ordered from John Lewis. However the next day when the gas engineer Came to connect it he done some pre-checks and noted that it was extremely hot in one corner he asked me to call the electrician urgently And would not proceed with the fitting until he arrived. In the meanwhile we unplugged the hob while waiting for the electrician there was an almighty explosion The gas hob had exploded and glass was all over us and the brand-new kitchen. When the electrician turned up he checked all the wiring as it was all brand-new in the house and said he was extremely concerned to why it had not tripped the RCD circuit and Deemed the unit to be at fault. I called John Lewis customer services and explain to them what actually happened but I was shocked at the response as they did not seem to care they said as the unit had been sent directly from the supplier so they have nothing to do with it and put me through to the supplier AEG who then after several hours of waiting put me through to respond services there repair service center who after an hour of waiting advise me that the unit was not repairable and put me back through to AEG who then after another hour put me back respond services to be be told the same thing.after failed appointments and no help from JOHN LEWIS & AEG i managed with great frustration to get my money back but have been left out of pocket.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,453 reviews