John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,437 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the perfect blind I wanted. Purchased online hassle free.”

Helpful Report

Posted 7 years ago

“Competitive costs and great delivery service”

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Posted 7 years ago

“Hi, I bought a 65" TV ( £1300), wall mount (£157 -as advised by JL for the TV), and a TV install which cost an extra £125. It took 2 weeks to organise an install which I had to take a day off work for as I work in the City. The installers came, checked the wall, and set about installing until on unpacking the TV the realised the had picked up the wrong TV (55" instead of 65"). The left and said JL would be in touch within a few hours to set a new date for delivering. No call was received. After 2 days I contacted JL and was told I would be on their urgent list and they would arrange delivering and install within 3 days and I would be contacted later that day. Again no call. When I contacted them I had to start again. They then agreed an install in another 2 weeks, so I booked another day off. The installers arrived and within 2 mins had decided the wall wasn't suitable. I explained it was a 2 1/2 foot thick outer wall in a new house with plasterboard overlay and showed them the wall thickness by opening the door. I also said I would accept and sign for full responsibility and explain the previous fitters were happy to fit the TV to the wall. No joy. After 2 months I had £1500 worth of TV still in a box and despite the same promises again no call from JL. I had the builder of the house fit the TV for £50 and its as solid as can be. This service is appalling and an embarrassment to JL.”

Helpful Report

Posted 7 years ago

“3 phone calls totalling 45 mins. Waiting for someone to pick up. Someone eventually picked up. JL promised to ring me back, giving a reference no. No one rang back. I called again trying to explain the purpose of my call. Also to register a complaint of my treatment. Was told someone would call me back next day to discuss delivery date and my complaint. Received a call back next day only to be told JL too busy to take my order and someone would get back to me in 48 hours to give me a delivery date and to discuss my complaint as these issues are “not handled at Bluewater” What a shambles what company can be too busy to take my money. Isnt that what they are in business for?”

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Posted 7 years ago

“The worst company I have ever had dealings with. Delivered a new washing machine which was damaged. The digital display was broken & it makes a noise like a train. Absolutely deafening. Sent a Hoover engineer to assess the machine who informed us the machine had been very badly fitted by the John Lewis fitters. For which I paid £90 + £10 tip. And they would replace the digital display under warranty. John Lewis did not want to know & washed there hands of us. We now have a brand new washing machine we neither want or can use. A £500 waste off money. JOHN LEWIS YOU ARE A DISGRACE! They would not publish this on the John Lewis website or answer on the Trustpilot website. A total admission of guilt.”

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Posted 7 years ago

“Good customer care. Items are clearly displayed and welcoming”

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Posted 7 years ago

“Always quality product and service.”

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Posted 7 years ago

“Brought a washing machine from them. Excellent service. Arrived on time and took away my old machine. Agreed to price match with another shop with no hassle and quickly paid over the difference. Overall very pleased.”

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Posted 7 years ago

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Posted 7 years ago

“Search facility on the website works well and the ordering process is very clear and easy. No misunderstandings on this website about delivery timeframes and costs, and all my orders have always been on time and correct.”

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Posted 7 years ago

“Pleased with electrical goods purchased”

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Posted 7 years ago

“Pleased with electrical goods purchased”

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Posted 7 years ago

“Recently bought a new house and purchased a number of items from John Lewis. As always impeccable service and ever so helpful customer service staff. Lighting, white goods, curtains, furniture... impressive collection of products and great service. Will always recommend.”

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Posted 7 years ago

“Excellent value and choice of items I was looking for. The shop was busy because of the January sales but it hadn't turned in to chaos, what I needed was available and well priced.”

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Posted 7 years ago

“Good communication prompt delivery and items were well packaged”

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Posted 7 years ago

“I ORDERED A NUTRIBULLIT FOR A PRESENT ONLINE AND THE ORDER WAS CONFIRMED AND DELIVERED WITHIN TWO DAYS. AN EXCELLENT PRODUCT.”

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Posted 7 years ago

“John Lewis had just what I wanted in stock at the same price as the competitor store and I get a three year no quibble warranty as standard. Thank you.”

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Posted 7 years ago

“they give good price , they make good discounts and their products all good quality”

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Posted 7 years ago

“I ordered several dresses, one was ideal and the other two easy to return. Everything arrived when it says it would and well packaged.”

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Posted 7 years ago

“Efficient delivery and when the items arrived everything was in good order. A bit expensive but the items were of very good quality.”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,437 reviews