John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,453 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Bargain deals in the new year sales”

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Posted 8 years ago

“Delivery was on time even at busy sales period (Christmas). Very happy with it's service and product as always. :)”

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Posted 8 years ago

“I recently bought an item. Upon opening the box, I found a COMPLETELY DIFFERENT PRODUCT in the box. I was so shocked by this I returned it the next day hoping for a quick resolution. In a nutshell the support team inferred that this type of mistake is impossible and that someone( myself ) had tampered with the contents of the box. Unbelievable really. I won't even say any more. That's enough for you to form your own opinion. I was made to feel like I was a liar and a fraudster based on the words used by their support team. For this I will not rest until I have gone through every regulating body for John Lewis to understand that no customer should ever be treated that way. People work hard to earn their money, the last thing they want is to be accused of heinous acts whilst being embarrassed in front of other onlooking shoppers. I have no product and have no refund. John Lewis have £350 of my money and I have nothing to show for it.”

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Posted 8 years ago

“Took them 6 months to deliver the curtains I ordered. You have to chase them endlessly and coordinate between their workshop, store and head office. Totally gormless staff.”

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Posted 8 years ago

“Excellent company, great website, would defiantly use again.”

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Posted 8 years ago

“I bought items for my bathroom refurbishment. A non slip rug, toilet roll holder, toilet seat etc. The John Lewis call centre were extremely polite and professional The products were excellent and reasonably priced”

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Posted 8 years ago

“Good range of sale products Helpful staff”

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Posted 8 years ago

“service and after service is very good I would recommend them to anyone”

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Posted 8 years ago

“Really easy to collect from choice of store including Waitrose so can collect at convenient time with plenty of free parking near to home.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Very quick delivery to a convenient location”

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Posted 8 years ago

“Usual excellent service, can't go wrong with John Lewis. Also best price around on the Dash Cam I wanted. Speedy delivery.”

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Posted 8 years ago

“Nice people to deal with”

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Posted 8 years ago

“Efficient service and quick delivery. 2 year guarantee.”

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Posted 8 years ago

“Amazing products, high quality and beautiful designs, however some of the most expensive brands don't go on sale or the sale applied is quite low.”

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Posted 8 years ago

“Pleasant and attentive staff Nicely laid out shop”

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Posted 8 years ago

“A problem where we purchased an item that wouldn’t work with our TV system was dealt with quickly and professionally with a full refund being offered.”

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Posted 8 years ago

“Great items, regular communication on my order and very quick delivery. Will definitely use again.”

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Posted 8 years ago

“Terrible customer service. I had to send several emails and calls over a two week period, to get an answer to a simple question. Won’t be rushing back”

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Posted 8 years ago

“Ordered a Sony TV, they were meant to deliver on Wednesday, between 19 and 21. Got a call at 20:00 to tell me it would rather be 21:30-21:45. Got another call at 21:50 to tell me it would be in 20 minutes. The delivery arrived at 22:20, but it was a Samsung TV... Customer services re-arranged a delivery for Friday, between 14:00 and 21:00, got a call at 16:10 to tell me they actually don't have the TV, they would have to re-arrange... 2 days wasted...”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,453 reviews