John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Took them 6 months to deliver the curtains I ordered. You have to chase them endlessly and coordinate between their workshop, store and head office. Totally gormless staff.”

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Posted 7 years ago

“Excellent company, great website, would defiantly use again.”

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Posted 7 years ago

“I bought items for my bathroom refurbishment. A non slip rug, toilet roll holder, toilet seat etc. The John Lewis call centre were extremely polite and professional The products were excellent and reasonably priced”

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Posted 7 years ago

“Good range of sale products Helpful staff”

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Posted 7 years ago

“service and after service is very good I would recommend them to anyone”

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Posted 7 years ago

“Really easy to collect from choice of store including Waitrose so can collect at convenient time with plenty of free parking near to home.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Very quick delivery to a convenient location”

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Posted 7 years ago

“Usual excellent service, can't go wrong with John Lewis. Also best price around on the Dash Cam I wanted. Speedy delivery.”

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Posted 7 years ago

“Nice people to deal with”

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Posted 7 years ago

“Efficient service and quick delivery. 2 year guarantee.”

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Posted 7 years ago

“Amazing products, high quality and beautiful designs, however some of the most expensive brands don't go on sale or the sale applied is quite low.”

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Posted 7 years ago

“Pleasant and attentive staff Nicely laid out shop”

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Posted 7 years ago

“A problem where we purchased an item that wouldn’t work with our TV system was dealt with quickly and professionally with a full refund being offered.”

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Posted 7 years ago

“Great items, regular communication on my order and very quick delivery. Will definitely use again.”

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Posted 7 years ago

“Terrible customer service. I had to send several emails and calls over a two week period, to get an answer to a simple question. Won’t be rushing back”

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Posted 7 years ago

“Ordered a Sony TV, they were meant to deliver on Wednesday, between 19 and 21. Got a call at 20:00 to tell me it would rather be 21:30-21:45. Got another call at 21:50 to tell me it would be in 20 minutes. The delivery arrived at 22:20, but it was a Samsung TV... Customer services re-arranged a delivery for Friday, between 14:00 and 21:00, got a call at 16:10 to tell me they actually don't have the TV, they would have to re-arrange... 2 days wasted...”

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Posted 7 years ago

“Fair price with good warranty system”

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Posted 7 years ago

“All staff were so helpful in every way possible -- they could not give more attention or take more trouble.”

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Posted 7 years ago

“see my submission”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,450 reviews