John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price match and on time delivery. 2 years warranty Best company to deal with.”

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Posted 9 years ago

“For me John Lewis is the best.Full satisfaction of every thing I bought from them. Absolute peace of mind when purchasing from John Lewis”

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Posted 9 years ago

“excellent collect in store of choice, very competitive prices, knowledgeable staff”

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Posted 9 years ago

“I purchased some ladies lingerie and infortunstely it didn't fit when I got it home I returned the next day thinking I hope I'm not going to have to jump through hoops as it's underware, but the assistant was so very pleasant and helpful I had to sit down I could not have experienced anything better”

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Posted 9 years ago

“5 year Guarantee on my TV purchase.”

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Posted 9 years ago

“Excellent shop floor attention and item delivered promptly and bang on time.”

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Posted 9 years ago

“There was a problem with an order I had made with John Lewis and after explaining my full concerns to the Customer Services they were very helpful and resolved the problem. Thank you John Lewis for always taking care of your loyal customers.”

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Posted 9 years ago

“Excellent value for money and very helpful staff who were able to help with my purchase.”

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Posted 9 years ago

“Excellent service from start to finish. Lovely staff exceptional service, nothing is any trouble in the Liverpool store. Best quality products very reasonably priced. Highly recommended 5******”

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Posted 9 years ago

“Ordered cuddly toy for friend's newborn baby. Arrived very quickly; before estimated time. The toy was excellent quality and reasonably priced. Babe and parents very satisfied!”

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Posted 9 years ago

“Fantastic service as always”

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Posted 9 years ago

“I decided to return a ring because it was not comfortable. The ring was refunded with no fuss, and I was treated with great respect and courtesy. As a result of this nice treatment, I decided to return to their jewellery department the following week to see if there was something else I would like instead. I noticed, and was shown a beautiful diamond cross, and decided to buy that.....I am so grateful to be treated with such dignity, and excellent service from the staff in that department. Hats off to you all - you are a brilliant example of good customer care.”

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Posted 9 years ago

“Excellent customer service and after sales support”

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Posted 9 years ago

“I purchased Home Insurance Cover Plus from John Lewis website today, the website was very easy to navigate. The cover was comprehensive and the premium price was very competitive.”

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Posted 9 years ago

“It is 100% service every time. You can never be wrong by shopping there”

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Posted 9 years ago

“Very quick delivery, great products”

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Posted 9 years ago

“Purchased two 'Alice' starry diffuser shades for a bedroom. Good quality products and quick delivery of items.”

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Posted 9 years ago

“Easy navigation and payment. Does not take much time.”

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Posted 9 years ago

“Everything arrived quickly and the quality was great!”

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Posted 9 years ago

“dealt with our complaint quickly and efficently.”

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Posted 9 years ago

John Lewis is rated 2.7 based on 2,473 reviews