John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive pricing and staff were very friendly and helpful”

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Posted 7 years ago

“John Lewis provided me a great service. I ordered an item to be delivered to my mum and it arrived exactly when it was expected too. Baring in mind this was just after the bank holiday weekend.”

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Posted 7 years ago

“John Lewis delivered school trousers for my daughter. They are good quality and the delivery was prompt. A great service.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Always excellent customer service, in store and on the phone. No quibbles when wanted to exchange an item of baby clothing that was given to us as a gift but needed in a larger size. Their product range is always good quality items and although you may pay slightly more in store than elsewhere the customer service experienced is second to none. Their online click and collect service is also very quick and efficient. One happy customer”

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Posted 7 years ago

“Easy to use, 2 year guarantee, and the same price as all other shops! But the quality is assured, and customer service is great. Lots of delivery options available, was happy to receive my item at 9.16, one minute into my delivery slot!”

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Posted 7 years ago

“Very good service and excellant well thought through products. Staff very knowleadgeable and willing to help.”

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Posted 7 years ago

“I had brought a DAB Digital radio for 79.99 and after 3 weeks it started to have distorted sound i phoned up john lewis they said just bring it into my local john lewis shop and they will give me a full refund. I wenrt to the shop I was treated very politely and they refunded me straight to my debit card, A first class service from the nations favourite department store.”

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Posted 7 years ago

“John Lewis is a company you can trust and their staff and customer service are second to none. Some clothing items can appear rather expensive but that is because the quality is always exceptional and cannot be compared with the poor merchandise that is often supplied by lesser stores at knockdown prices. TV & radio, computers, small and large domestic appliances are always competively priced and you have the reassurance of the"Never knowingly undersold" guarantee. I have bought many items from them in the last few years and can, with hand on heart, recommend them most highly.”

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Posted 7 years ago

“Picked the product and asked for more information from a very busy cashier and nothing was too much trouble. He looked up all the measurements etc on line and was extremely pleasant and patient”

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Posted 7 years ago

“Beautifully laid out store with wide aisles and easy access to the products I wish to view. Courteous staff who are always on hand to give advice when required and price match products should you be aware of it being cheaper elsewhere.”

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Posted 7 years ago

“Excellent friendly and totally reliable service.”

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Posted 7 years ago

“Their customer service is next to none. They go out of their way to help you with your purchase, ensuring you find the item that is right for you.”

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Posted 7 years ago

“They have a good range of products to try out in store; they are competitively priced; they have an excellent 2 year guarantee period for electrical products. First rate.”

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Posted 7 years ago

“in store always pleasant and knowledgeable staff, on line it is easy to order and collect”

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Posted 7 years ago

“Good quality baby clothes at a fair price. Collection from store was easy.”

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Posted 7 years ago

“Great at price match on recent Bose speakers. Communication on matching was quick. A good number of products come with guarantees for a peace of mind. Thanks”

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Posted 7 years ago

“Easy to navigate web site. Broad range of electrical products I was looking for plus their Price Match guarantee makes shopping simple and confident you are getting a good deal on a quality product”

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Posted 7 years ago

“I was buying shoes for my 9 year old two days before school started and was stressed but the staff in John Lewis kids shoe dept, Glasgow went the extra mile to find shoes and even order online for me to collect when the size wasn't available in store Many thanks”

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Posted 7 years ago

“I was able to contact someone over phone and was able to get a price match on my product”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews