John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,470 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,470 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time, delivery driver was great, customer service was amazing. Well worth spending a little bit extra”

Helpful Report

Posted 9 years ago

“Ordered online, collected from my local Waitrose the next morning. Great service and trusted retailer.”

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Posted 9 years ago

“At first I was wary of looking on the website as they have a reputation of being pricey. I found exactly what I was looking for for a lower price than it was sold for on the high street. Arranging the delivery was easy and it arrived 2 days later. I was kept updated throughout as to the status of my delivery and collection of old appliance.”

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Posted 9 years ago

“Good customer after sales very helpfull staff products of good quality.”

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Posted 9 years ago

“Great Website. Easy to Use.”

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Posted 9 years ago

“Always happy to help, customer service is paramount. If you have a problem it's not a problem they sort it out with minimum fuss”

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Posted 9 years ago

“Today had coffee and scone at John Lewis Glasgow It was a pleasure to be served by Sandra - she had a smile, made me feel welcome and no request was too much trouble while all the time being efficient and serving me. She made me aware of the offer of jam with my scone so that really made my tea treat special. Its staff like Sandra who are a good advert for John Lewis' Restaurant and her warm welcome and great service has certainly been an encouragement for us to return. Thank you Sandra.”

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Posted 9 years ago

“Excellent customer service at John Lewis High Wycombe yesterday when purchasing a new iphone”

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Posted 9 years ago

“easy website, fast delivery and excellent quality”

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Posted 9 years ago

“I both several items in the sale and very delighted with the delivery arrangements and the quality of all the goods.”

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Posted 9 years ago

“Items exactly as described. Very fast delivery. Fantastic customer service. Very pleased.”

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Posted 9 years ago

“Items exactly as described. Very fast delivery. Fantastic customer service. Very pleased.”

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Posted 9 years ago

“John Lewis has a excellent customer service and returns policy . Products are packed and delivery to a high fast standard . Loads of choices of products to choose from , adults , children , home they have it all .”

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Posted 9 years ago

“Really good and knowledgable service when buying a new washing machine Even gave great tips on reducing use of products and energy saving advice”

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Posted 9 years ago

“Huge range of products. Great to have free delivery to Waitrose stores the following day. Well packed and products in perfect condition.”

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Posted 9 years ago

“Fabulous. First time bought anything from them and purchase was made based on price, extended guarantee, and recommendations from friends. No hesitation to use again and recommend 100%”

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Posted 9 years ago

“Always a pleasure to shop at your store.”

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Posted 9 years ago

“Good price. 2 year warranty included. Fast delivery, quicker than advised when ordering”

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Posted 9 years ago

“deliver to a local store and collect was easy and delivered on the correct day.”

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Posted 9 years ago

“Good price and service. Flexible delivery/collect options.”

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Posted 9 years ago

John Lewis is rated 2.7 based on 2,470 reviews