John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great consulting in shop @ Oxford Street! Would always go again as staff seems trained & knows more than just were products are located. Also very helpful & excellent follow up service when I had a problem with a returned good.”

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Posted 9 years ago

“Polite and helpful staff. Delivered on time. Good quality.”

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Posted 9 years ago

“Good men's clothing range and price spread, coupled with excellent customer service”

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Posted 9 years ago

“I purchased a pair of suede shoes from John Lewis. The sales clerk was very helpful. The shoe size I required was not available in the box because on foot had been misplaced in another box. The lady spent quite some time searching for the other foot. It must have taken about 10 minutes. When she returned with the correct size she apologised for the mix-up and for the fact that she took so long searching through the shoe boxes for the right one. I was very pleased with her effort and her friendliness, and I told her so. She was very professional.”

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Posted 9 years ago

“Good quality, 2 years no guarantee, no quibble while returning unwanted or faulty goods.”

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Posted 9 years ago

“They have exchanged a wedding dress at their discretion despite being slightly past the return period due to availability of size”

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Posted 9 years ago

“John Lewis has quality merchandise, a large assortment, super customer service, and a choice of express delivery. The dress I ordered for my daughter was lovely and arrived right on time. JL is one of my favorite online shops.”

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Posted 9 years ago

“Great website and range of products. Click and Collect service very convenient and has never let us down yet.”

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Posted 9 years ago

“Next day delivery, amazing customer service and a better warranty than anywhere else”

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Posted 9 years ago

“Bought a Panasonic television recently. Price couldn't be beaten and delivery was very quick.”

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Posted 9 years ago

“Purchased Dyson cool Am07 Tower fan. Delivery was brilliant, was able to collect from local Waitrose and order arrived the next day.”

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Posted 9 years ago

“Easy to follow website. Click n collect service”

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Posted 9 years ago

“Great speedy service”

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Posted 9 years ago

“The item I bought was sent to me very quickly,and was well packaged. Can't fault them at all,you can buy with confidence from John Lewis online! Love them!”

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Posted 9 years ago

“Excellent service Next day Bought a great new pair of nubuck shoes great price and superb quality”

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Posted 9 years ago

“Quality products, fast delivery”

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Posted 9 years ago

“very quick delivery”

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Posted 9 years ago

“Bought sonos speaker system excellent buy with great customer care and guarantees great sound using with deezer”

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Posted 9 years ago

“Fatou did my make up for my husbands 60th birthday at the Chanel counter. She made me feel like a star for all the photos. Just brilliant!”

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Posted 9 years ago

“ordered a lather jacket on line and it was delivered within couple of days. It had to be returned which was no problem at all and money refunded within the time limit set. Ordered another and again delivery was within two to three days and this time it was perfect, all done and dusted within two weeks of original order”

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Posted 9 years ago

John Lewis is rated 2.7 based on 2,473 reviews