John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and range of products. Click and Collect service very convenient and has never let us down yet.”

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Posted 8 years ago

“Next day delivery, amazing customer service and a better warranty than anywhere else”

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Posted 8 years ago

“Bought a Panasonic television recently. Price couldn't be beaten and delivery was very quick.”

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Posted 8 years ago

“Purchased Dyson cool Am07 Tower fan. Delivery was brilliant, was able to collect from local Waitrose and order arrived the next day.”

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Posted 8 years ago

“Easy to follow website. Click n collect service”

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Posted 8 years ago

“Great speedy service”

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Posted 8 years ago

“The item I bought was sent to me very quickly,and was well packaged. Can't fault them at all,you can buy with confidence from John Lewis online! Love them!”

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Posted 8 years ago

“Excellent service Next day Bought a great new pair of nubuck shoes great price and superb quality”

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Posted 8 years ago

“Quality products, fast delivery”

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Posted 8 years ago

“very quick delivery”

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Posted 8 years ago

“Bought sonos speaker system excellent buy with great customer care and guarantees great sound using with deezer”

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Posted 8 years ago

“Fatou did my make up for my husbands 60th birthday at the Chanel counter. She made me feel like a star for all the photos. Just brilliant!”

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Posted 8 years ago

“ordered a lather jacket on line and it was delivered within couple of days. It had to be returned which was no problem at all and money refunded within the time limit set. Ordered another and again delivery was within two to three days and this time it was perfect, all done and dusted within two weeks of original order”

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Posted 8 years ago

“Quality products and great service”

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Posted 8 years ago

“Excellent customer service”

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Posted 8 years ago

“Easy to order online, product descriptions accurate and cheaper than any other store by a long way.”

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Posted 8 years ago

“A very lovely place to shop, always have a great range and staff happy to help. I meet friends in the cafe and always have a browse and manage to buy something, a dress in the sales yesterday.”

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Posted 8 years ago

“Their customer service is perfect. If anything is ever delayed or incorrect they do their best to satisfy the customer.”

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Posted 8 years ago

“The product we ordered was delivered in no time at all. The product was really great quality. And the staff were really polite and helpful”

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Posted 8 years ago

“Good pre sale information and good service”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,441 reviews