John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a washing machine, and dishwasher on-line, great price. Included is a five year warranty on both machines once you register for it on-line. Delivery was good considering I live nearly three hundred miles from their depot. Arrived on day they told us, and at the time we were given. All in all a great company to deal with.”

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Posted 8 years ago

“Was looking to buy a new laptop, during the heat wave! Had a very grumpy toddler with me who staff helped entertain alongside informing me about the laptop I was looking at.”

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Posted 8 years ago

“I ordered something online in the afternoon & I could pick up at my local wait rose the following day after 2pmbut I got a text at 10am in the morning to say my parcel was there ready to pick up!”

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Posted 8 years ago

“Customer service and fantastic quality”

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Posted 8 years ago

“They always provide a knowledgeable and friendly service. Nothing is too much trouble for them. Their prices are competitive too.”

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Posted 8 years ago

“Friendly knowledgeable staff and good product.”

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Posted 8 years ago

“Easy to order online and fast delivery.”

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Posted 8 years ago

“Got price match and saved on purchase good follow up and 1st class service”

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Posted 8 years ago

“Their website for purchases was easy to use. They offer good value for money on a good product range and excellent warranty options.”

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Posted 8 years ago

“good and fast customer service”

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Posted 8 years ago

“quick postal service, wide range of what I was looking for & once received excellent quality of article”

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Posted 8 years ago

“I was buying a kettle and the woman was so gracious as there was no box for it. Her friendly attitude and real interest in my being happy about the purchase , now reduced ,touched me . Thank you John Lewis's.”

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Posted 8 years ago

“I made an on line purchase( Vera Wang trinket box). Buying was quick and simple. Delivery was fast too. I was kept informed via email about my purchase and updated with delivery details. I cannot fault the service in any way.”

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Posted 8 years ago

“I love the John Lewis website as it is so easy to use. Very easy to order items and they arrived very quickly and it perfect condition. i was kept up to date at all times with the status of my delivery. In the past I have needed to return items and that is so easy too. JL is my go to shop for just about everything!”

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Posted 8 years ago

“Excellent range of services”

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Posted 8 years ago

“Products are nicely laid out so that I can browse with ease and select what I want. Paypal is accepted to make payments easy. Additionally, I can select the 'click and collect' delivery method to have my purchases delivered to the Waitrose near my home so it's very convenient. I have always been impressed with the selection and quality of their products, as well as their generous guarantees and excellent customer service. Thank you!”

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Posted 8 years ago

“Purchased a pair of espadrilles. Arrived 3 days later without any issues.”

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Posted 8 years ago

“Items arrived on the day or earlier then predicted by John Lewis. Prices were better for Printer and Mobile phone or price matched with additional guarantees at no extra cost.”

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Posted 8 years ago

“just great customer service”

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Posted 8 years ago

“Click n collect very reliable”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,441 reviews