John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A1 customer service, knowledgeable friendly and approachable staff. Nothing is too much trouble. The customer is really important to John Lewis. Shopped at John Lewis for over ten years and never had a problem.”

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Posted 9 years ago

“good service”

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Posted 9 years ago

“I have purchased from John Lewis many times but on two occasions they have come to my aid. I bought a pan set and a few days later saw the same set at a lower price in another company advert and I informed John Lewis who immediately price matched after checking its legitimacy. On a further occasion I purchased a computer and had some problems. In this instance they immediately exchanged the computer. A similar thing happened to it and the computer was exchanged again for a new one. I will happily return to John Lewis Cribbs Causeway and recommend them for customer satisfaction. Many thanks.”

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Posted 9 years ago

“The ordering process was extremely simple and I collected my purchase from my nearby Waitrose so paid no postage”

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Posted 9 years ago

“Staff were helpful but not pushy. Just great customer service”

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Posted 9 years ago

“Customer Service is amazing. I found the Indian (I think) lady on Children's wear so very helpful. She really went above and beyond my expectations. I love the quality of clothes and big range of clothes. I needed a Bar Mitvar pressie after weeks of looking without joy. Thankyou John Lewis finally found what I needed!!!!”

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Posted 9 years ago

“Price match requested and given no questions asked. Staff knowledgable and professional.”

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Posted 9 years ago

“Purchased a washing machine, and dishwasher on-line, great price. Included is a five year warranty on both machines once you register for it on-line. Delivery was good considering I live nearly three hundred miles from their depot. Arrived on day they told us, and at the time we were given. All in all a great company to deal with.”

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Posted 9 years ago

“Was looking to buy a new laptop, during the heat wave! Had a very grumpy toddler with me who staff helped entertain alongside informing me about the laptop I was looking at.”

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Posted 9 years ago

“I ordered something online in the afternoon & I could pick up at my local wait rose the following day after 2pmbut I got a text at 10am in the morning to say my parcel was there ready to pick up!”

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Posted 9 years ago

“Customer service and fantastic quality”

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Posted 9 years ago

“They always provide a knowledgeable and friendly service. Nothing is too much trouble for them. Their prices are competitive too.”

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Posted 9 years ago

“Friendly knowledgeable staff and good product.”

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Posted 9 years ago

“Easy to order online and fast delivery.”

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Posted 9 years ago

“Got price match and saved on purchase good follow up and 1st class service”

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Posted 9 years ago

“Their website for purchases was easy to use. They offer good value for money on a good product range and excellent warranty options.”

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Posted 9 years ago

“good and fast customer service”

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Posted 9 years ago

“quick postal service, wide range of what I was looking for & once received excellent quality of article”

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Posted 9 years ago

“I was buying a kettle and the woman was so gracious as there was no box for it. Her friendly attitude and real interest in my being happy about the purchase , now reduced ,touched me . Thank you John Lewis's.”

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Posted 9 years ago

“I made an on line purchase( Vera Wang trinket box). Buying was quick and simple. Delivery was fast too. I was kept informed via email about my purchase and updated with delivery details. I cannot fault the service in any way.”

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Posted 9 years ago

John Lewis is rated 2.7 based on 2,473 reviews