John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product didn't arrive, gave them a call, was then delivered within 1 working day, was txt on morning of delivery with a hour time slot, item arrived 10 minutes into that time slot, item purchased was fantastic, and excellent value for money.”

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Posted 8 years ago

“John Lewis is a byword for quality and excellence in every respect. They treat their customers so well and sell wonderful things at the best prices available. If you can buy an item from John Lewis, you know that it will be excellent quality and value and you will not be able to get it cheaper anywhere else.”

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Posted 8 years ago

“Excellent customer service and product knowledge on the items I was looking to purchase.”

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Posted 8 years ago

“Bought a fridge freezer, great service and very prompt, shopped around and was cheapest on the market. Appliance has been spot on, v.pleased.”

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Posted 8 years ago

“Friendly staff who opened up a new till for me and made me feel like an individual and not just a 'shopper'”

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Posted 8 years ago

“Great delivery process and best online price.”

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Posted 8 years ago

“Simple order process. Delivered within 24 hours. Great price and full guarantee”

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Posted 8 years ago

“Excellent customer service”

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Posted 8 years ago

“Excellent service. A very knowledgeable member of staff who could answer all of our questions. Delighted with our purchase.”

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Posted 8 years ago

“Good choice of quality items at competitive prices.”

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Posted 8 years ago

“Enjoyable place to shop. well trained staff who give well informed advice, good range of products and a very good cafe '”

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Posted 8 years ago

“I recently went to John Lewis to select our wedding list items. Staff was great, very very friendly and helpful. They gave us a general idea of what to buy in terms of quantity, related to how many guest we had and what we needed. They also printed all our selection and options we had deleted in case we wanted to give it a second thought. Finally, they explained us how to book them online or change any selection we had made. I'll definitely recommend the store for any gift list or random shopping. OHHH and we had free tea/coffee and cake, which made the experience more relaxing and enjoyable. 100% recommended!!!”

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Posted 8 years ago

“The products are top quality and their staff helpful with a 'can do' attitude, without being overbearing.”

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Posted 8 years ago

“Huge range of wonderful products on sale. Every occasion can be catered for by shopping with John Lewis. Fair prices and excellent deals!”

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Posted 8 years ago

“As ever reliable delivery, and top notch products.”

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Posted 8 years ago

“Plenty of choice in every area. Good quality. Excellent customer service.”

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Posted 8 years ago

“John Lewis' customer service is next to nothing, always wanting to go the extra mile for the customer. I often consider purchasing good for them as I know if there are any issues, they will rectify the problem swiftly.”

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Posted 8 years ago

“Great product. Fast delivery. Reliable service.”

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Posted 8 years ago

“Very friendly staff and excellent choice of products”

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Posted 8 years ago

“Great customer service. Excellent product knowledge from the assistant. I felt like I had the best deal and the best advice. With price match as well I'll be back for more.”

Helpful Report

Posted 8 years ago

John Lewis is rated 2.7 based on 2,441 reviews