John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to an evening shopping event for loyalty card holders and it was one of the best shopping experiences I've ever had. I hate shopping, it is a necessary evil. Imagine being so rich where you can close a store allowing only family members in to shop, this was it. The service was fantastic with cava and canapés, everyone should shop like this!”

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Posted 8 years ago

“Great service as always from John Lewis when I recently purchased a new suitcase. The sales assistant was very helpful and went through all the options, pro's and cons and didn't push us towards the more expensive options.”

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Posted 8 years ago

“I have a local Waitrose near me, so I love John Lewis' click and collect service. It enables me to order things on the John Lewis website and then collect them at Waitrose, usually by the next day! Saves me waiting at home for deliveries and if I am working or out, I can just pick up the delivery at my convenience once it arrives. Very efficient and convenient so far! Thank you John Lewis and Waitrose!”

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Posted 8 years ago

“I love the quality of John Lewis products. They are well made and last well.”

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Posted 8 years ago

“Always reliable and with prices that match other shops. Good reward scheme on credit card and tokens for free coffee and cake which are always appreciated.”

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Posted 8 years ago

“wonderful service and great prices!”

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Posted 8 years ago

“Excellent service from J.L. Free and speedy delivery and FREE returns. Items so well packaged and a good range of products to choose from. In my case I ordered my favourite 'Gabor' sandals and they had a wide range and nearly all of the sizes-and that's rare!”

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Posted 8 years ago

“As usual, the order was executed quickly, delivered at a pre-arranged time and date and was exactly as described.”

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Posted 8 years ago

“I bought a car seat. The sales assistant showed me how to fit it, talked through all its features and went out of her way to answer my questions. I felt confident that I had the right seat for my baby.”

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Posted 8 years ago

“easy to purchase items and competitive price”

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Posted 8 years ago

“Very efficient service, items came on time and well packaged.”

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Posted 8 years ago

“I purchased a vacuum cleaner recently from John Lewis. The technical staff were most helpful and the price was much better than other stores. Home delivery was free and delivered on time with notice.”

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Posted 8 years ago

“Delivered very quickly. Well packaged.”

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Posted 8 years ago

“EXCELLENT SERVICE & FIRST-CLASS VALUE PRODUCT RANGE!”

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Posted 8 years ago

“I had a delicious complimentary cake and coffee this morning for the first time , and want to recommend a member of your staff, Leanne Hellier, who helped my friend and I choose the products we could have and how to manage the hot drinks machine! She was charming and informative. This was "The place to eat" at Chelmsford. I'll be back!”

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Posted 8 years ago

“ORDERED skin products online, cheaper than on the original brand site even- and they were delivered for free within 3 days! Brill x”

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Posted 8 years ago

“Delivered my order from UK to Malta in just 4 working days! I asked the customer support to speed up the shipment, since my order was a wedding gift, and they managed to deliver in just half of normal delivery time.”

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Posted 8 years ago

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Posted 8 years ago

“Great price . Great communication .bang on time .and with two delivery lads who did you proud . Faultless service thank you”

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Posted 8 years ago

“Job number 42208002 chair delivered by Andrew Mac and Terry. Arrived within the time specified and gave the required thirty minutes notice. They took the chair up two flights of stairs, unpacked it and took away the packaging for us. They were very polite and helpful, also checking we were happy with the item. Thank you to them and also to John Lewis at Bluewater for the usual excellent service.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,441 reviews