John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I normally use Co-op Electrical, a company which I'm very much happy with. However they did not do the particular Tumble Dryer that I wanted. I reluctantly went to John Lewis owing to the bad reviews on here. However, I did my research I checked the response times on their customer care and technical support lines, the calls were answered in a matter of seconds in two occasions and on the other 9 times I phoned (at different times of the day), averaged around a minute, apart from on one occasion when it was a few minutes, I guess around 6 pm is a busy time for them. They were offering a 2 year extended guarantee free of charge (although their extended guarantee's are a little more expensive than Co-op). They told me when they were going to deliver and they delivered on that day, they phoned 20 minutes before as promised, the delivery lads were polite and professional and they also even took the packaging with them”

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Posted 9 years ago

“Ordered online and could collect at my local waitrose the next day. Staff were helpful and there was no waiting”

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Posted 10 years ago

“Fridge arrived exactly on time. Delivery boys and girl were polite, helpful and speedy. Perfect, job well done, many thanks”

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Posted 10 years ago

“My daughter and I and her future mother-in-law visited the Oxford Street store's children's department on Friday last week looking for bridesmaid dresses. I just wanted to say a very big thank you to the gentleman who was so very helpful to us, unfortunately we did not get his name. We did not have the girls with us (we had arranged to take them shopping the next day near to where they live at Bluewater)so were unsure about sizes and he suggested we purchased the sizes that we thought were right as stocks were running low, just in case Bluewater did not have the sizes. He was spot on as there was not one in their size at Bluewater and the dresses we had bought fitted perfectly. Thank you once again”

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Posted 10 years ago

“Jenny (Cheadle store) who was working in the fitting room was extremely helpful when I was looking for a pair of jeans. She went the extra mile in bringing lots of different fittings/brands to try and find me a pair that fit. Thank you Jenny for all your help.”

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Posted 10 years ago

“I spend ages today trying to find a hat to go with my outfit for my sons wedding. When putting a hat back on display, a lady called Catherine, Head of Department? In the Edinburgh store, asked if she could help. She spent over half an hour with me trying on different hats and facinators, showing me the correct way to wear them. She then suggested we go and get the outfit I had brought and had got at home, from a concession in the store, so we could match the colours. She then got some feathers from haberdashery and showed me how adding them to the hats could change the look and tie all the colours in. I can't praise her enough. I came away with a fabulous fascinator and feathers to customise it. She went far and beyond the customer service I would expect from John Lewis.”

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Posted 10 years ago

“Recently I visited the Haberdashery department in John Lewis Brent Cross. I was very impressed with the way the knitting yarns and equipment were beautifully arranged. cotton reels, buttons and all manner of sewing aids were tastefully displayed. I had a knitting query and needed help, and I got much more, politeness and help with my problem. I felt comfortable and ended up visiting the department again. I would like to say a big thank you to the staff particularly the lady who solved my knitting problem.”

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Posted 10 years ago

“I ordered a Nexus 5X after looking through reviews about cheaper products on the internet . It seemed apart from the possibility of paying extra tax , the phones may have been for markets outside the UK . This led to all sorts of problems . Although some customers had good deals it still seemed a bit risky , so I ordered with John Lewis . Very pleased with delivery within 48 hours and a 2 year guarantee”

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Posted 10 years ago

“Bought a fit bit watch that stopped working after about 7 months. Took it back - couldn't find receipt but had proof on credit card. The store gave me a gift card back for the amount it was sold at, which was £30 cheaper. Found receipt 2 weeks later and £30 was refunded. Excellent service Always my number one store ????”

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Posted 10 years ago

“ordered 3 piece suite from bluewater store . delivery was on date and time specified , the two men team was excellent , polite , and very very helpful I do recall their names but one lived Gravesend the other Basildon /wickford area. the men were great and would highly recommend. they deserve the highest praise . MRS B.M.REID”

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Posted 10 years ago

“Fantastic quality free gift of Easter eggs. Thank you John Lewis”

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Posted 10 years ago

“Edinburgh Store - Just had a Panasonic Viera 4K installed after some miscommunication with the store and the installers and the Panasonic Rep but I have to say their team have been great but compliments have to go to the Leith Distribution Centre who really pulled this together and a big thank you to Stuart who came today and installed the TV -”

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Posted 10 years ago

“So far so good. Ordered on the Saturday, delivered on the Monday. That's astonishingly quick. Store service was with a smile, and I went to John Lewis as a result of poor service in Currys..... Despite spending THOUSANDS of pounds in there recently. John Lewis will be my new Go-To store from now on.”

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Posted 10 years ago

“I ordered a baby gym on line and did not select one day delivery at the time of purchase. The next day I realised that I wanted it delivered quickly so phoned to ask if I could pay extra and get it delivered faster. They sorted it out and somehow delivered it the next day without charging me any extra. They also provided a one hour delivery slot and kept to it. Much better than having to wait in all day! I was impressed. Good product, good service!”

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Posted 10 years ago

“I bought a Smeg fridge around 12-14 months ago via the JL on-line service which was delivered exactly as per the JL promise. Within a short time condensation was building up and water frequently leaked. I was initially directed to Smeg who sent two engineers who were unable to solve the problem. Smeg were not particularly helpful and I then re-contacted JL Customer/Technical Services. They have resolved my complaint and have been absolutely wonderful. I was offered a new fridge (any model/make) and have ordered another model. JL have also refunded the difference. I cannot fault John Lewis for their customer service and their team at Technical Services for their courtesy and professionalism. I was informed at all stages of the process and when I went into John Lewis at Bluewater I received the same courtesy and professionalism. In my view one of the best if not THE BEST British companies to deal and shop with. You will always have my loyalty.”

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Posted 10 years ago

“We bought a tv black in early 2015 and late last year there was a fault with the screen. One phonecall to john lewis and they arranged a company to come out and fix it. The company knew what the fault probably was and rearranged the appointment so they could bring the faulty replacement part and fix it at the same time. Which they did. Cannot fault john lewis they did what they said they would.”

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Posted 10 years ago

“I have been purchasing goods for a number of years on the Internet from John Lewis and just want to say they are the best .I have always been very happy with the goods I have purchased and never had any thing to complain about the excellent delivery .I ordered the wrong size and within 3 days I had the exchange Brilliant????”

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Posted 10 years ago

“I had a fantastic visit to John Lewis Nottingham, the staff went above and beyond to help me find best phones possible.”

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Posted 10 years ago

“Purchased a Humax recorder & when it arrived I realised it was for an aerial & not a dish,contacted John Lewis customer services & the unit was swapped promptly even over the busy festive season.Truly first class customer service. David.D.”

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Posted 10 years ago

“I have purchased a few items in store and online from John Lewis and have always found the products and delivery high quality. Recently I bought Panasonic 3D glasses online, one pair of which was faulty. I contacted them and they responded immediately. Absolutely no quibble, sent me a replacement pair straight away. They could not have been any more helpful or obliging. I cannot recommend John Lewis highly enough”

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Posted 10 years ago

John Lewis is rated 2.7 based on 2,473 reviews