John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,470 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,470 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung JU 7500 has excellent quality and picture. Delivered on the choosend day.Martin and Alan the dilvery men were brilliant. Martin went through step by step with me when installing the TV.they were both very polite .”

Helpful Report

Posted 10 years ago

“I will admit that in the past I have always found john lewis to be more expensive than other shops. Over the past couple of years though I have noticed that john lewis have been the same price as other stores but offered a 2 year gurantree and more on products. I brought a Indesit Dryer from them in 2014. The dryer was fine but at some point in its life, the dryer door would not shut properly and I was unable to dry clothes, this was during winter time and I have two children, so I was desperate for my dryer to work. I contacted john lewis and they said that I would have to contact Indesit. I did contact Indesit, only for them to tell me, that I had broken the door on the dryer. I said Indesit, I havn't broken it, for some reason when I shut the door the white plastic thing that makes it stay shut wasn't working. Anyway Indesit was determined it was my fault before even examining it and said it would cost £50 to fix it. Even though it was still under its guarantee at the time. I phoned John Lewis up and told them about how badly Indesit had treated me and that I was no expert on Dryers, so how was I to know if their was a fault on the dryer. Anyway the lady who I spoke to said she would sort it. The lady from John Lewis phoned me back and said that Indesit was going to replace the part that they thought was faulty and that Indesit would charge me for this. However John lewis was going to give me back the money that Indesit charged me. About an hour later I had a telephone call from Indesit, asking me which machine I had and asking me questions about the part that had broken. Totally Different attitude from Indesit, after John lewis had spoken to them. In the end, Indesit sent me the wrong part, so had to wait for another one. When it was fixed, I still didn't work. So I phoned Indesit myself again and basically had a go at them. They sent someone out to fix it and didn't charge me. I would also like to point out that every time they phoned me they had the cheek to ask me if I wanted to purchase dishwasher cleaning stuff. really. I will say after years of buying hotpoint products, I shall never buy or recommend to anyone ever again. Since then I have brought a printer and a ipad from john lewis. I had problems with my printer recently, even after I had uninstalled software and put the software back on and downloaded just about everything I could find on the Epson website. The printer would work, even printing the page out and making the printing sound noise that it does but no ink would be on the paper. Phoned John Lewis and was asked to take it back to store. Took to John Lewis on the 20th. Expecting them to say, we will send it away and then when it came back for them to say whatever is wrong with it, isn't covered in the gurantee and its £25 to fix it. (That's what currys and pcworld do) I can't remember the ladies name, but she was very nice and just said she was just going to check with the manager the procedure of faulty products. Anyway she said just go and pick another one, Their wasn't any out on the shop floor what I wanted, but there was one on there website, I asked the lady if I could have that one, she said yes I can order it in for you, didn't mind but then said their is one down stairs, you can collect it. I will say that the HP envy 5544 that they currently have on offer in store, is brilliant, it was way more easier to set up the Epson, it updates Itself and its touchscreen. Was very impressed with the product. In all I have been shopping at John Lewis store in Sheffield since 2014, Mainly for electrical items and I have always found staff to be very knowledgeable, very nice and I would rate their customer service as excellent.”

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Posted 10 years ago

“British institution, love it!”

Helpful Report

Posted 10 years ago

“We went to JL Cheadle, Cheshire on Thursday to look for a Bluetooth music system to replace our previous one (also bought from JL). We were so lucky to meet Sam, who works for Samsung and JL - very knowledgeable about all the units and not pushy at all. Russell who was the 'main man' within the music area, came into the conversation as well and was just brilliant - helpful and full of information, he is just the sort of person that you want to talk with about a product. We had our best experience yet at JL and we have had a lot of good ones. Would thoroughly recommend the Cheadle store and the two people mentioned.”

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Posted 10 years ago

“I am so surprised to read the poor reviews for John Lewis .I had a problem with a bed carnt thank the store enough and the atention the young lady that delt with the problem was so helpful she must have rang me about ten times thank you verry much .”

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Posted 10 years ago

“I am extremely surprised by the poor rating of John Lewis. I have used John Lewis in the past when living in London and I have always been very pleased by the service received. With regards to John Lewins 'online shopping' I can but praise them. I have received a gift voucher for my birthday and decided to buy a table lamp. I placed my order, the order was confirmed and delivered within 2 days! Unfortunately I didn't like my original purchase, nothing wrong with the light itself , I just didn't like it in my living room. I was able to return the lamp to John Lewis free of charge, I was refunded within a week and was able to place a new order which once again was delivered within two days. I am delighted with my purchase and the great service I received. I can only say Bravo!”

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Posted 10 years ago

“Very pleased with the customer service I received from John Lewis Customer assistants in buying a laptop. They knew exactly what they were doing, very helpful in busy circumstances and very attentive. #Happycustomer Thank you!”

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Posted 10 years ago

“This morning I visited the Cardiff store broke down at the barrier with my one week old Mercedes the security team were so so helpful arranging for backup and staying with me through out the ordeal thanks you X x”

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Posted 11 years ago

“I've ordered my product and collected it at the local Waitrose. The service was very fast (ordered on Sunday and received on Monday, before lunch time) and I did not have any issue with the product. I am happy of it :)”

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Posted 11 years ago

“I last week went on line and ordered a Bosche Fridge Freezer, it was duly delivered a few days later and it is entirely to my satisfaction. I was worried it would be noisy but I am pleased to say that so far it is very quiet, no doubt when it defrosts it might be a bit noisy but perhaps for only a short time. I think Bosche are mean not to supply Freezer blocks although they provide a narrow space in the door for them but they are not now part of the package. Well done John Lewis, entirely satisfied.”

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Posted 11 years ago

“I purchased a Sony TV And a sound bar, the service by the set up and delivery driver was superb they did John Lewis proud, as did the young man who I purchased to from at the Wellyn Garden City store. Full marks”

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Posted 11 years ago

“Ordered a Panasonic bread maker, very easy to order very efficient, kept informed of delivery and delivered quickly. Would definitely use again. Thank you!”

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Posted 11 years ago

“If You want to buy something, get it here, before going anywhere else. Top marks for costumer service, John Lewis is looking after the costumers.”

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Posted 11 years ago

“The girl working in La Prairie counter I give her five stars in customer service and five stars for customer care. she's very helpful with everything EXELLENT XXXXX Leicester”

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Posted 12 years ago

“John Lewis really does have excellent customer support”

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Posted 12 years ago

“John Lewis has the best customer service I've ever come across!”

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Posted 12 years ago

“great help from Annette of the John Lewis team. Thanks for your help!”

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Posted 12 years ago

“I salute your incredible customer service, its the reason why John Lewis is the best”

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Posted 12 years ago

“amazing customer service from John Lewis. Why shop anywhere else?”

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Posted 12 years ago

“John Lewis staff get bonuses for good customer service.”

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Posted 12 years ago

John Lewis is rated 2.7 based on 2,470 reviews