John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a good range of products to try out in store; they are competitively priced; they have an excellent 2 year guarantee period for electrical products. First rate.”

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Posted 9 years ago

“in store always pleasant and knowledgeable staff, on line it is easy to order and collect”

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Posted 9 years ago

“Good quality baby clothes at a fair price. Collection from store was easy.”

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Posted 9 years ago

“Great at price match on recent Bose speakers. Communication on matching was quick. A good number of products come with guarantees for a peace of mind. Thanks”

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Posted 9 years ago

“Easy to navigate web site. Broad range of electrical products I was looking for plus their Price Match guarantee makes shopping simple and confident you are getting a good deal on a quality product”

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Posted 9 years ago

“I was buying shoes for my 9 year old two days before school started and was stressed but the staff in John Lewis kids shoe dept, Glasgow went the extra mile to find shoes and even order online for me to collect when the size wasn't available in store Many thanks”

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Posted 9 years ago

“I was able to contact someone over phone and was able to get a price match on my product”

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Posted 9 years ago

“Ordered some items for a new baby grandchild due soon. Delivered in a couple of days to my local Waitrose, very convenient.”

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Posted 9 years ago

“Great products and great staff”

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Posted 9 years ago

“Top service always, staff that actually have great knowledge of the product they are selling, lovely experience every time.”

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Posted 9 years ago

“Fast and efficient online purchase and prompt delivery. Great communication.”

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Posted 9 years ago

“I have just bought a new MacBook Air and was very happy with the service and speed I received my Laptop in.”

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Posted 9 years ago

“Fast reliable delivery and great quality dishwasher just as described in the advertising.”

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Posted 9 years ago

“I bought some storage boxes from John Lewis for my bathroom toiletries. The price was amazing & the quality is so good. The boxes arrived at my local store the day after I ordered which makes the ordering & collection process really easy. John Lewis never fail to impress!”

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Posted 9 years ago

“Always high quality and excellent customer service”

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Posted 9 years ago

“excellent customer service when buying school shoes”

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Posted 9 years ago

“Good service”

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Posted 9 years ago

“Excellent staff customer service. NO PRESSURE.”

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Posted 9 years ago

“Excellent service and assistant had authority to offer financial reduction on slightly damaged goods.”

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Posted 9 years ago

“I purchased a TV not the cheapest but still a good price close to Currys but the customer service was excellent.”

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Posted 9 years ago

John Lewis is rated 2.7 based on 2,473 reviews