John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some items for a new baby grandchild due soon. Delivered in a couple of days to my local Waitrose, very convenient.”

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Posted 7 years ago

“Great products and great staff”

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Posted 7 years ago

“Top service always, staff that actually have great knowledge of the product they are selling, lovely experience every time.”

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Posted 7 years ago

“Fast and efficient online purchase and prompt delivery. Great communication.”

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Posted 7 years ago

“I have just bought a new MacBook Air and was very happy with the service and speed I received my Laptop in.”

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Posted 7 years ago

“Fast reliable delivery and great quality dishwasher just as described in the advertising.”

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Posted 7 years ago

“I bought some storage boxes from John Lewis for my bathroom toiletries. The price was amazing & the quality is so good. The boxes arrived at my local store the day after I ordered which makes the ordering & collection process really easy. John Lewis never fail to impress!”

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Posted 7 years ago

“Always high quality and excellent customer service”

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Posted 7 years ago

“excellent customer service when buying school shoes”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Excellent staff customer service. NO PRESSURE.”

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Posted 7 years ago

“Excellent service and assistant had authority to offer financial reduction on slightly damaged goods.”

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Posted 7 years ago

“I purchased a TV not the cheapest but still a good price close to Currys but the customer service was excellent.”

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Posted 7 years ago

“They have high quality products and normally deliver very quickly after an order has been placed.”

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Posted 7 years ago

“Delivery on time, delivery driver was great, customer service was amazing. Well worth spending a little bit extra”

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Posted 7 years ago

“Ordered online, collected from my local Waitrose the next morning. Great service and trusted retailer.”

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Posted 7 years ago

“At first I was wary of looking on the website as they have a reputation of being pricey. I found exactly what I was looking for for a lower price than it was sold for on the high street. Arranging the delivery was easy and it arrived 2 days later. I was kept updated throughout as to the status of my delivery and collection of old appliance.”

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Posted 7 years ago

“Good customer after sales very helpfull staff products of good quality.”

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Posted 7 years ago

“Great Website. Easy to Use.”

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Posted 7 years ago

“Always happy to help, customer service is paramount. If you have a problem it's not a problem they sort it out with minimum fuss”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews