John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery. Very clear and easy shopping process.”

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Posted 7 years ago

“John Lewis is a store that I trust, and I am always happy to shop with them.”

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Posted 7 years ago

“We received our two table lamps, they are absolutely gorgeous, so classy and such good quality, we are so happy with the products and service and will definitely be ordering from John Lewis in future.”

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Posted 7 years ago

“dependable, always good quality items.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“John Lewis is a highly reputable company which exists to stand and live by its name. Their incomparable service and products are guaranteed to be of high quality. This retailer is perfect for people of all status.”

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Posted 7 years ago

“Great service instore from helpful and knowledgable assistants.”

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Posted 7 years ago

“A wide range of quality products and very good customer service”

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Posted 7 years ago

“""Anne a member of staff working in the ladies department (coats and dresses) was very helpful and went over and above to locate a coat that I had ordered On line and had been delayed in arriving in the store. Anne was amazing.great customer service from anne.”

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Posted 7 years ago

“Excellent service and quick delivery of our Hypnos mattress,the best mattress I've ever had.”

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Posted 7 years ago

“Ease of use, customer service and product offer”

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Posted 7 years ago

“Excellent customer service in shop and online”

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Posted 8 years ago

“Good service. Delivered to Waitrose next day.”

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Posted 7 years ago

“Fast turnaround and excellent quality”

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Posted 7 years ago

“Very quick delivery, and very helpful customer service”

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Posted 7 years ago

“Staff excellent”

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Posted 7 years ago

“Good selection of quality vases delivered on time”

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Posted 7 years ago

“Shopping around for lego for my son's birthday and John Lewis came up cheaper by £10. Amazing! Free collection from our local Waitrose. Easy website to navigate around, shipped really quickly. All round a very happy customer.”

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Posted 7 years ago

“I went into the Brent Cross branch of John Lewis and a gentleman called Paul served me. He was very polite and helpful and checked that the product I was purchasing was available.”

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Posted 7 years ago

“because my internet was not working phoned then and they were happy to do my order over the phone as a click and collect at my local waitrose .i was very happy for this as i wanted the item ordered as quick as possible”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews