John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Rubbish customer service and their warranty is a joke as they just don't honour their promise. Buy elsewhere like Currys if you are looking for electrical goods.”

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Posted 7 years ago

“I've ordered numerous white goods and services over the years, and the decline has been steady. Customer service is slow and unresponsive, goods are often damaged when they arrive. Acting on warranties can take weeks to make trivial repairs.”

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Posted 7 years ago

“Fridge freezer delivered from John Lewis Leeds yesterday, delivered by Mick and Dave. Arrived when they said they would and were very efficient and courteous. Many Thanks.”

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Posted 7 years ago

“Customer service from the Tech support team in Exeter is appalling. No one knows whats going on and the most used word ref online orders which have gone wrong, is "its not our responsibility"....unbelievable”

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Posted 7 years ago

“With their wide range 9f goods”

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Posted 7 years ago

“John Lewis gave me a date and stuck to it. They carried the bed upstairs and unpacked it. Excellent service.”

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Posted 7 years ago

“Very happy, shiping fast.”

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Posted 7 years ago

“The store is very spacious. They have very good and accomodating staff. The clothes that were on sale are in the acceptable price.”

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Posted 7 years ago

“Good customer service and great delivery options”

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Posted 7 years ago

“Good delivery”

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Posted 7 years ago

“After ordering online they might call you and say that they dont have the item on their stock. And you need to wait up to 4 weeks to get one or for the money back at least 14 days. Thats totally disgusting.. Don`t buy anything from them.”

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Posted 7 years ago

“Extra good service & backup.”

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Posted 7 years ago

“Brilliant service and customer care and aftercare. Great prices so no need to go elsewhere. Love them.”

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Posted 7 years ago

“Looking for a birthday present for a very good friend who likes their food. Delighted to find Hotel Chocolat stocked in John Lewis, Exeter. Such a lovely store and the staff are so helpful.”

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Posted 7 years ago

“Exeter branch. Service first class, products first class and as it was electrical goods, very competitive on price. Also threw in a 3 year guarentee.”

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Posted 7 years ago

“Phoned and asked for more information about a gas hob. They emailed back basically saying they didn't know the answer but I could contact the manufacturer or their electrical department to get the answer ( made by John Lewis!) Rang back and asked again that they find out...apologetic and said would get back to me....two days on still nothing! Very unimpressed.”

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Posted 7 years ago

“do not adhere to there promise price match,appalling customer service”

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Posted 7 years ago

“Always great prices prompt delivery and guarantees that are longer than most manufacturers or retailers offer”

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Posted 7 years ago

“Brilliant service,great price,fast shipping and easy to use.”

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Posted 7 years ago

“John Lewis Watford – (Beauty Counter) Great customer service when I needed help with a product, and when they didn’t have it they spent a lot of time looking for alternatives. AW”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,450 reviews