John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery for the items purchased and no fuss returns to a local store made it a good shopping experience.”

Helpful Report

Posted 7 years ago

“After buying a tv from John Lewis after about 2years it developed a fault on the screen so I contacted customer service who sent out an engineer who said the screen would need replaced after two weeks wait the screen was fitted and we now have a perfect picture once more, I have to commend the service with 5 stars from start to finish, the engineer who came both times was superb I send grateful thanks to all who made my experience a smooth service so thank you John Lewis I shall continue to shop with you”

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Posted 7 years ago

“I make effort to put a review for a company if they are extremely good or extremely bad. I have been shopping at John Lewis Norwich and online over two decades never ever had a bad service. I have received faulty goods but it has always been sorted to greatest satisfaction by the customer services. Most recent one was my washing machine I paid for installation of the machinery but they could not do it due to plumbing issues. they said I will be contacted by phone the next day and I will be refunded and it happened exactly as they said. More to the story, after the delivery I notice a tiny little scratch while on the phone I mentioned this to person and I was credited 10% of the cost, straight away. I call this an EXCELLENT CUSTOMER SERVICE thank you John Lewis.”

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Posted 7 years ago

“I personally don’t recommend to shop at John Lewis as company don’t know how to process the orders based on my experience: 1) I have pre-ordered item to get delivered; 2) online system indicated to me that item was dispatched; 3) after waiting for a couple days and non receiving goods, I have rung them up and surprise to me that the item was still out of stock and no logs or tracking number that my item was dispatched; 4) lovely lady requested to send the replacement in different colour which I received within 5 working days; 5) today I had email that I required to return the original item; Now, could you tell me how I can return the original item, if it hasn’t been sent? Do you you check the logs per order? My order number is 126264238”

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Posted 7 years ago

“Poor customer service and lack of care. Never ever will I deal with this company again t”

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Posted 7 years ago

“well I have moved to a very remote part of the country and I am delighted to find that if I order what I want from John Lewis as Peter Jones was my favourite shop in London, it gets delivered to my local Waitrose !Amazing !”

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Posted 7 years ago

“The products were what I wanted and the price very competitive.”

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Posted 7 years ago

“Easy to find what I wanted, equally easy to order with delivery to my chosen store within 24 hours.”

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Posted 7 years ago

“Perfect service in every respect.”

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Posted 7 years ago

“Great variety of stock and always a choice of items which includes cheaper options which nevertheless are always reliable, as is packing and delivery, including great choices of delivery times and pick-up option- have always found them utterly reliable with customer service second to none. this is one of the few companies I feel I can order from with complete confidence that even if on the rare occasions there might be a problem it will be resolved with understanding and good grace and to my satisfaction”

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Posted 7 years ago

“Went to my local John Lewis to purchase a Fitbit , had no idea in the one to purchase , the sales advisor was excellent explained difference of all types and was efficient and speedy .”

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Posted 7 years ago

“Customer always comes first in John Lewis.”

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Posted 7 years ago

“I used to think that John Lewis were the "bees knees", I work in the service industry myself and have often quoted JL as an example of the best in customer service. To say I have revised my opinion in the last few years is an understatement, I almost use JL exclusively and my experience in every area, in store, delivery, products as well as warranty cover has plummeted in the last few years, in fact I am not struggling to find an example of good service. I think the time has come to make some changes in my buying habits”

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Posted 7 years ago

“Easy web site efficient”

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Posted 7 years ago

“Quick collection service available for online orders, I collect from my local Waitrose shop.”

Helpful Report

Posted 7 years ago

“I ordered a pack of cotton handkerchiefs and the order was so quick! Within a day I had confirmation that my order had arrived in store and was ready for collection at my local Waitrose, which is right up the street from me. The product was exactly as described online. I had an all-round satisfying shopping experience.”

Helpful Report

Posted 7 years ago

“Bought a Seiko watch as a Christmas present for my husband which came in a box with a footprint on the cushion of the watch. Within 2 weeks the glass on the watch just chipped without any scratch on surfaces or hard surfaces or any sort of accidents. Reported it to the JL Stratford branch who asked for £90.00 of repair and maintenance despite the 2 years free guarantee. Purchase price of the watch was £118.30. Also, the watch did not have any plastic film on the glass which normal brand new watches would have. JL needs to reconsider their quality control check on their products and customer service at the Stratford branch.”

Helpful Report

Posted 7 years ago

“Having purchased a top end Panasonic TV in mid January 2018 and getting it installed by John Lewis engineers - the TV stopped working and went dead 8 weeks later. We reported this to John Lewis technology customer service department. We knew the TV was faulty and it wasnt the connection. John Lewis are refusing to refund or replace this TV as this one was clearly not fit for the purpose and faulty and only weeks old. John Lewis's customer service has gone down hill and this retailer is not willing to offer us a replacment or refund despite this TV being weeks old. They are only offering to take the TV away and to try to repair the TV which is not acceptable. We are completely disappointed with the customer service at John Lewis which used to be excellent. However, this is no longer the case - the customer service is awful, their call centre staff unhelpful and most importantly John Lewis do not take consumer rights as seriously as they need to do. I was a good loyal customer of John Lewis in the past but I will now purchase my goods elsewhere in future where possible. My recommendation to others reading this post is to purchase your TV or electrical goods at other retailers as in most cases the prices are identical wherever you purchase as compared to John Lewis most will have a far superior customer service policy.”

Helpful Report

Posted 7 years ago

“Ordered a Bosch cooker paid for the express next day delivery, two emails and one text delivery between 07.30-8pm and 2pm-9pm. Waited until the day of the delivery phoned customers service no record of purchasing the cooker. No cooker in stock I asked them to cancel the order big fuss. I ordered a more expensive cooker from “CURRYS” got it around the same price as the cheaper model from John Lewis. Excellent service from CURRYS. A week later after cancelling the item from John Lewis I received a email regarding the 3 year insurance plan and £80 taken from my bank. I complained about this I now have to wait up to 7 days for a refund. I informed Ben at John Lewis I will be requesting the cost of the phone call for their mistakes he informed me that John Lewis won’t refund the cost. Ben tel no 03456 049049 you will refund the cost of the calls and the wasted time I had to spend on the telephone the 6th and 12th April. Due to extremely poor service at John Lewis customers service. I Will see you in COURT. Lynn Ford needs to sort this out.”

Helpful Report

Posted 7 years ago

“Good, clear website. Prompt delivery (via standard service). Only reason not to give 5 stars was as a number of the items I wanted to order were out of stock.”

Helpful Report

Posted 7 years ago

John Lewis is rated 2.7 based on 2,450 reviews