John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,437 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Items ordered from John Lewis the night before were delivered as notified to a local Waitrose store the next day, free of charge, ready for collection. Products ordered arrived in perfect condition and collection from Customer Service was hassle free.”

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Posted 7 years ago

“Lovely hat department, however the only sensibly usable mirror available within 30ft radius was approx 10 inch diameter on top of a high unit!”

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Posted 7 years ago

“Haven't done any shopping but charged £13 for nothing by customer service representatives as they don't know what they doing!!! If transaction will not disappear within couple days from my card, I will contact my card provider and file this issue as fraud and ask them to block your company!!! As so far you have managed: 1) fail to dispatch purchased item (see order number 126264238); 2) requested to return originally purchased item which you have failed to dispatch (see your email generated on Tue, 24 Apr 2018 10:53:08); 3) requested to return someone else's order (see CASE-08715555); 4) charged me £13 the deference in product colour price, even the customer service representative mentioned that I would not get charged extra (see CASE-08518551); See case CASE-08518551 as I haven't had any response from you!”

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Posted 7 years ago

“My Sister in-law bought various units of bedroom furniture months ago, she is still waiting for some parts to arrive. A fitter from John Lewis has assembled some of the units, when i looked at the way he had done the work i was disgusted with the finish. she is still waiting for a response regarding emails but still no reply. I could go on for hours but to summarise. I will never set foot in John Lewis nor will my sister in-law or friends or famaly ever again.”

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Posted 7 years ago

“I wanted a bread bin and got just what I wanted great service & delivery”

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Posted 7 years ago

“Today, I had a response after 3 days - not even related to me or my account, now they do ask to return the following item: Joules Sleeveless Floral Stripe Print Dress, Multi, 12. I have never bought that item and communication from John Lewis is diabolical as it's clearly indicate that they haven't got a clue about processing the orders!! New case number: CASE-08715555”

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Posted 7 years ago

“I bought a dji mavic air from John Lewis 2month ago ,the drone was faulty they didn’t take any responsibility same as dji lost £800 less then two month.”

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Posted 7 years ago

“Next day delivery for the items purchased and no fuss returns to a local store made it a good shopping experience.”

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Posted 7 years ago

“After buying a tv from John Lewis after about 2years it developed a fault on the screen so I contacted customer service who sent out an engineer who said the screen would need replaced after two weeks wait the screen was fitted and we now have a perfect picture once more, I have to commend the service with 5 stars from start to finish, the engineer who came both times was superb I send grateful thanks to all who made my experience a smooth service so thank you John Lewis I shall continue to shop with you”

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Posted 7 years ago

“I make effort to put a review for a company if they are extremely good or extremely bad. I have been shopping at John Lewis Norwich and online over two decades never ever had a bad service. I have received faulty goods but it has always been sorted to greatest satisfaction by the customer services. Most recent one was my washing machine I paid for installation of the machinery but they could not do it due to plumbing issues. they said I will be contacted by phone the next day and I will be refunded and it happened exactly as they said. More to the story, after the delivery I notice a tiny little scratch while on the phone I mentioned this to person and I was credited 10% of the cost, straight away. I call this an EXCELLENT CUSTOMER SERVICE thank you John Lewis.”

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Posted 7 years ago

“I personally don’t recommend to shop at John Lewis as company don’t know how to process the orders based on my experience: 1) I have pre-ordered item to get delivered; 2) online system indicated to me that item was dispatched; 3) after waiting for a couple days and non receiving goods, I have rung them up and surprise to me that the item was still out of stock and no logs or tracking number that my item was dispatched; 4) lovely lady requested to send the replacement in different colour which I received within 5 working days; 5) today I had email that I required to return the original item; Now, could you tell me how I can return the original item, if it hasn’t been sent? Do you you check the logs per order? My order number is 126264238”

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Posted 7 years ago

“Poor customer service and lack of care. Never ever will I deal with this company again t”

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Posted 7 years ago

“well I have moved to a very remote part of the country and I am delighted to find that if I order what I want from John Lewis as Peter Jones was my favourite shop in London, it gets delivered to my local Waitrose !Amazing !”

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Posted 7 years ago

“The products were what I wanted and the price very competitive.”

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Posted 7 years ago

“Easy to find what I wanted, equally easy to order with delivery to my chosen store within 24 hours.”

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Posted 7 years ago

“Perfect service in every respect.”

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Posted 7 years ago

“Great variety of stock and always a choice of items which includes cheaper options which nevertheless are always reliable, as is packing and delivery, including great choices of delivery times and pick-up option- have always found them utterly reliable with customer service second to none. this is one of the few companies I feel I can order from with complete confidence that even if on the rare occasions there might be a problem it will be resolved with understanding and good grace and to my satisfaction”

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Posted 7 years ago

“Went to my local John Lewis to purchase a Fitbit , had no idea in the one to purchase , the sales advisor was excellent explained difference of all types and was efficient and speedy .”

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Posted 7 years ago

“Customer always comes first in John Lewis.”

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Posted 7 years ago

“I used to think that John Lewis were the "bees knees", I work in the service industry myself and have often quoted JL as an example of the best in customer service. To say I have revised my opinion in the last few years is an understatement, I almost use JL exclusively and my experience in every area, in store, delivery, products as well as warranty cover has plummeted in the last few years, in fact I am not struggling to find an example of good service. I think the time has come to make some changes in my buying habits”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,437 reviews