John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,446 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,446 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

Visit Website

Write Your review

Tell us how John Lewis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't be fooled into the John Lewis 2-year guarantee. As a consumer, we pay more knowing that we are protected by their guarantee, however, according to the policy it states a replacement of specification equivalent but a recent issue has meant I need to take a downgraded version of my existing product as the guarantee is in fact cash equivalent and not specification equivalent. Very disappointing John Lewis considering this is one of your USPs which is actually false and misleading.”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“We purchased a £599 Frost Free Freezer from John Lewis in 2013. Fair enough the 3 year warranty has expired and until now, June 2018, it has worked very well. A couple of weeks ago it started playing up and we had to get the engineer out as the online troubleshooting was minimal. The engineer told us that it needed defrosting because although it was a "frost free" appliance it still needs defrosting every 2 years. There is absolutely no mention of defrosting in the John Lewis Manual anywhere fact it categorically says it does not need defrosting. We have tried to tell John Lewis customer services that we feel aggrieved that we have had to pay for an engineer to come out and tell us something that we could have done ourselves if it had been put in the Manual. The contracted out customer services, Sitel, were intransigent and pushed us onto the warranty company who wanted to push us back to John Lewis. We still have mileage to go on this as we refuse to give in until John Lewis admit that their information is incorrect. We have always had faith in John Lewis and have spent thousands of pounds with them over the years but now we shall be looking for a more personalised, local option, someone we can speak to in person rather that well versed brick walls.”

Helpful Report

Posted 7 years ago

“It was very easy to order and arrange a convenient delivery date. The delivery men phoned when they were 40 minutes out. They were professional and brought the items into the are that I wanted. The whole experience was very pleasant from start to finish. Would definitely use them again. Well done John Lewis.”

Helpful Report

Posted 7 years ago

“Purchased iPhone 8 Tuesday received by 3pm Thursday with2year guarantee thrown in for fifty pounds less than apple shop what’s not to like.”

Helpful Report

Posted 7 years ago

“Bought a laptop from John Lewis Order number: 127497075. Was faulty within a month (Not JL fault). They initially refused a returns, even though the laptop was a month old and tried to pass to manufacturer. Now they have accepted the returns, have failed to refund my £519.99 and kept the laptop. John Lewis are crooks, but paint a good picture to the public. DO NOT TRUST THESE WITH THEIR FAKE WARRANTIES.”

Helpful Report

Posted 7 years ago

“I bought a shirts from them last week and found the whole process seamless and received a quality shirt the next day. A highly recommended website with a wonderful choice of products.”

Helpful Report

Posted 7 years ago

“Great sale prices no quibble return policy next day delivery available”

Helpful Report

Posted 7 years ago

“they gave me good advises.”

Helpful Report

Posted 7 years ago

“Ordered a bistro set but items come separate so because the chairs could be delivered immediately but the table couldn't be delivered for 6 weeks have cancelled whole order. Me £400 .... john lewis £0 yet more buying incompetence from a company whose retail success is the talk of the time. Off to B and Q or Tescos. They have very similar and cheaper.”

Helpful Report

Posted 7 years ago

“Called JL to order kids England football shirt after noticing a pricing error online. Age 9/10 is £85 all others are £40, all are marked as on sale 10% off. I assume this is a simple pricing error and call to see if they can override it and correct it on the site. I spoke first to Amy who told me the shirts were being price matched (no mention of a price match on the site) and that £85 was the original price which was correct as the retailer they were price matching must be out of stock of this size. She also told me they were on sale and they often have sales on certain sizes. I explained this did not add up as the sale was 10% off and clearly 10% off £85 is not £40, also various retailers (sports direct, next, Nike) have the shirts for £40 or very close. I was put on hold while she spoke to a supervisor, they apparently confirmed it was the correct price. I asked to speak to the supervisor, now there were no supervisors available. Two minutes later there were no supervisors on shift. She kept repeating that it was a price match and talking over me. Eventually she put me on to Richard, he was very rude and told me I didn’t know what a price match was, then spoke over me, called me rude and hung up. Called back to complain, they agreed it was a clear pricing error. The original customer service employees were rude, ignorant and completely unwilling to listen or help. This is the second time I received this appalling service from JL, the stores still have great customer service, but the call centres are outsourced and not the same experience at all.”

Helpful Report

Posted 7 years ago

“The bag was delivered within two days to my local Waitrose, leather bag as described and very well made.”

Helpful Report

Posted 7 years ago

“pOLITE AND ON TIME”

Helpful Report

Posted 7 years ago

“nbvvvvvvvvvvvvvvvvvvvvvvvvvv”

Helpful Report

Posted 7 years ago

“I always go to John Lewis when I buy any electricals or any high price purchases. Their customer care service is brilliant! I usualy pay for added care so that accidental damage is covered, and I always shop around to ensure the price is competitive as they offer a high street price match policy.”

Helpful Report

Posted 7 years ago

“From the moment we went to department on Saturday afternoon that we were looking to buy goods from to the customer service dept @ the Chester branch was a pleasure .The salesperson was really nice and not pushy or trying to get you to buy accessories that you don't need unlike other stores nearby. But also knew what he was talking about .Have been kept in touch by text all week .and have just received the phone call to say delivery on route and he even was cheerful even though stuck in traffic. I will definitely recommend you to my family and friends once again thank you”

Helpful Report

Posted 7 years ago

“John Lewis Milton Keynes. Understaffed and undertrained staff with an attitude problem. The staff roam in packs acting as though they are superior individuals and will engage in conversation with you only under duress and any request elicits a response akin to doing a highly unwilling favour. I have no idea why as they seem incapable of managing inventory levels or acquainting themselves with the features of the equipment they sell unless a Brand Representative is around (who they also behave rudely to). You will get more useful information from the product label on the shelf, as they read this and then repeat it back. Incorrectly too on one occasion. The on-commission brand staff are much better to talk to generally than anyone who is an actual John Lewis employee. The attitude problems among store management must be awful if this is the effect they have on the shop floor staff. I was not surprised to see many people looking with the Amazon app running on their phone.”

Helpful Report

Posted 7 years ago

“Went in store to look at some products 'in the flesh'. Great store layout and extremely helpful staff.”

Helpful Report

Posted 7 years ago

“Absolutely appalling service received. Customer service just shocking, should be renamed ‘don’t give a damn about customers’. Bought a washing machine and paid to have it installed. Installation engineer (that’s a joke of a job title by the way) said he couldn’t connect new washer to our plastic pipes, promptly when on to dismantle the y splitter from our cold feed pipe which goes to our washer and dishwasher so that he could connect the washer to the main cold feed pipe and told me I’d have to connect the dishwasher myself. Did he have permission to do unplumb my dishwasher - no! At no time did he mention that when I had to undo his plumbing to plumb the dishwasher he unplumbed did he advise that this would invalidfy his work and absolve John Lewis of any liability. Sure enough the pipework the installation engineer removed when put back together now leaks. We have now spent hours trying to rectify your shoddy work and have the added expense of buying new parts and paying a plumber to sort the problems out. Customer services are just a joke and have washed their hands of this as according to them they have investigated our response and been absolved of all responsibility and liability because we touched their appalling engineering installation to put it back to how it should be. It’s a shame we can’t wash our hands of the problems - oh we can! We also get to wash our feet too as the pipes leak water all over them too! Hope you’re happy with your service and staff John Lewis because we certainly aren’t and will be doing everything in our gift to let everyone know what a shocking service we have paid for from you.”

Helpful Report

Posted 7 years ago

“V prompt delivery & refunded quickly when i sent back a couple of things.”

Helpful Report

Posted 7 years ago

John Lewis is rated 2.7 based on 2,446 reviews