John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Can't understand why everyone thinks John Lewis has great customer service. Argos is a lot better from my experience!”

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Posted 11 years ago

“John Lewis Glasgow cafe fantastic customer service. My girls will love their carefully packaged mini cakes from my afternoon tea:-)”

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Posted 11 years ago

“Can't understand why everyone thinks John Lewis has great customer service. Argos is a lot better from my experience!”

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Posted 11 years ago

“I've found John Lewis to have brilliant customer service. Hope this is not a one off. Good luck”

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Posted 11 years ago

“Have come to the conclusion that john Lewis customer service staff are actually hopeless”

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Posted 11 years ago

“not surprised at all! Glad to see some company's I use on top as well,John Lewis have great customer service”

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Posted 11 years ago

“Have come to the conclusion that john Lewis customer service staff are actually hopeless”

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Posted 11 years ago

“John Lewis' customer service is top draw!!”

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Posted 11 years ago

“Before buying a washer fr John Lewis, check T&C, can save yourself extremely bad customer service experience and time wasted”

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Posted 11 years ago

“John lewis have some tatti customer service.. got my parcel but got received no delivery message and neither an email!”

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Posted 11 years ago

“decent baby gear at a good price.”

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Posted 12 years ago

“I cannot fault the service offered by this company. all communications were very simple and promises were met without fail. I would definitely use them again.”

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Posted 12 years ago

“I have always been a faithful John Lewis customer, but lately the level of customer service has been appalling. I can't ever get anyone to help me whether it's over the phone or in the store. I just called their phone line and waited on hold for over 40 minutes. Someone finally answered and disconnected my call! They are always out of stock on items I want and i feel like the brand is loosing its credibility. What a shame!”

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Posted 12 years ago

“I normally receive really good service from John Lewis whether it's in store or online, but my last online order wasn't great. I ordered some Christmas decorations and when they were delivered, a wreath I bought was all broken. It looked more like it was broken to start with then if it happened in transit. I just wish someone checked the items before the shipped. I will still shop with them again and hope that I have better luck.”

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Posted 12 years ago

“I did my wedding registry with John Lewis as it's one of my favourite stores. Many of our friends and family sent us varying items that we picked out. John Lewis always had our items available and had all the stuff I wanted for the kitchen and house. We received tons of vouchers as well which we have used to buy things we didn't already get. Everything arrived in a timely manner and in perfect condition. They wrap all their delicate items with extreme caution and to be perfectly protected. Made my life a lot easier and the whole process was enjoyable. They also give you free hot drink and scone vouchers for the John Lewis Cafe when you start a registry so the hubs and I enjoyed that too!”

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Posted 12 years ago

“I treid to purchase a track suit for my Mother in Laws birthday in the store, but our local John Lewis didn't have her size. I found her size easily online and got free delivery. My order was delivered so fast and I had more then enough to make it for her birthday. I was really happy with the whole process and will definitely shop online with them again.”

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Posted 12 years ago

“John Lewis delivers on time and with items in perfect condition! I ordered several very breakable wall lights and the they were delivered wrapped up safely. John Lewis always offers great customer service and you know you are getting what you pay for. Would definitely order online again with them.”

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Posted 12 years ago

“Great retailer 5 extended warranty on TVs free of charge. Chris hawkins - Unbeatable.co.uk”

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Posted 13 years ago

“Great service and delivered on time. Also that added benefit of a 5yr warranty is great. Paul Lawrence - Unbeatable.co.uk”

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Posted 13 years ago

“i had to contact customer service to report a fault with my cinema surround system i had problem resolved within a few minutes very professional customer service which is very rare nowadays 10 out of 10 Joe graham - Unbeatable.co.uk”

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Posted 13 years ago

John Lewis is rated 2.7 based on 2,441 reviews