John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,453 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Awful level of service- 5 months to not receive curtains that were supposed to be delivered in 7 days..... Having moved in to a new home, I ordered some curtains from John Lewis. I was particularly attracted by the 7 day service, given they were for a bedroom that didn't have curtains. Straight from the off there were problems- the assistant kept putting the details in wrong to the system so it took about an hour to get a quote, then I was told there were hardly any available appointments for someone to come round to measure within the next three weeks. When the person eventually arrived I found him to be rude (sitting on my bed, asking for tea before it was offered, asking if I was calling my mum to decide if I wanted to go ahead (I'm 29!!!)). Given I needed the curtains quickly I decided to go ahead with the purchase. 6-7 days after I had given my bank details I got a phone call. I thought this would be to arrange delivery... but no... the call was to say that the fabric had arrived and that the quality was so poor that they were in discussions with the manufacturer. Then followed updates every week or so to say that they were still trying to resolve the issue and would keep me updated. The calls were always apologetic and they made an effort to keep me informed... but 1) why were orders accepted when the fabric was not in stock 2) why were these quality issues not sorted out with the manufacturer prior to products being offered to customers and orders accepted 3) why did they continue to offer the fabric to customers in their store. I waited from 5 MONTH for this to be rectified by John Lewis and then gave up! I've received no apology for the huge inconvenience this has caused. All in all a dreadful level of service.”

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Posted 11 years ago

“The girl working in La Prairie counter I give her five stars in customer service and five stars for customer care. she's very helpful with everything EXELLENT XXXXX Leicester”

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Posted 11 years ago

“I having to cut an awfully long story short as too p'd off with them. Ordered something with them but kept getting cancelled. phoned them up and was told my credit cards were declined, 3 of them from different suppliers. Ending up phoning the card companies who denied they had even tried. Funnily enough, when i tried to reorder it went out of stock. 1 time i did get through to support on the telephone she sent my goods 200 miles away to a store i've never heard of. Luckily even that got cancelled on the day of delivery. johnlewis.com should be avoided. They used to be the best but now just let you down at every opportunity.”

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Posted 12 years ago

“great help from Annette of the John Lewis team. Thanks for your help!”

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Posted 12 years ago

“I salute your incredible customer service, its the reason why John Lewis is the best”

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Posted 12 years ago

“So disappointed! I have to wait 3 weeks to get my TV repaired by John Lewis customer support!”

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Posted 12 years ago

“John Lewis get it right again. Beautiful advert, amazing shop and spot on customer service”

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Posted 12 years ago

“John Lewis really does have excellent customer support”

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Posted 12 years ago

“John Lewis has the best customer service I've ever come across!”

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Posted 12 years ago

“Well done John Lewis! Nice new Ashford store and nice staff to support customers. Will be visiting again!”

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Posted 12 years ago

“amazing customer service from John Lewis. Why shop anywhere else?”

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Posted 12 years ago

“Experienced terrible customer service at john lewis. Been messed about. Dont order a clay baby inprint in future.”

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Posted 12 years ago

“Experienced terrible customer service at john lewis. Been messed about.”

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Posted 12 years ago

“really disappointed with the customer service at John Lewis!”

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Posted 12 years ago

“really disappointed with customer service at john Lewis”

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Posted 12 years ago

“John Lewis. Incredible customer service too.”

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Posted 12 years ago

“Been waiting almost 3 weeks for our washing machine to turn up.. Thanks John Lewis, thought you had great customer service!!! We were definitly wrong!”

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Posted 12 years ago

“John Lewis staff get bonuses for good customer service.”

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Posted 12 years ago

“John Lewis, they have good customer service and do internet as well.”

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Posted 12 years ago

“Shame on you! Bad service, rude customer service team, damaged goods. To anyone who reads this shop at John Lewis instead of John Lewis's website.”

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Posted 12 years ago

John Lewis is rated 2.7 based on 2,453 reviews