John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

Visit Website

Write Your review

Tell us how John Lewis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great help from Annette of the John Lewis team. Thanks for your help!”

Helpful Report

Posted 12 years ago

“I salute your incredible customer service, its the reason why John Lewis is the best”

Helpful Report

Posted 12 years ago

“So disappointed! I have to wait 3 weeks to get my TV repaired by John Lewis customer support!”

Helpful Report

Posted 12 years ago

“John Lewis get it right again. Beautiful advert, amazing shop and spot on customer service”

Helpful Report

Posted 12 years ago

“John Lewis really does have excellent customer support”

Helpful Report

Posted 12 years ago

“John Lewis has the best customer service I've ever come across!”

Helpful Report

Posted 12 years ago

“Well done John Lewis! Nice new Ashford store and nice staff to support customers. Will be visiting again!”

Helpful Report

Posted 12 years ago

“amazing customer service from John Lewis. Why shop anywhere else?”

Helpful Report

Posted 12 years ago

“Experienced terrible customer service at john lewis. Been messed about. Dont order a clay baby inprint in future.”

Helpful Report

Posted 12 years ago

“Experienced terrible customer service at john lewis. Been messed about.”

Helpful Report

Posted 12 years ago

“really disappointed with the customer service at John Lewis!”

Helpful Report

Posted 12 years ago

“really disappointed with customer service at john Lewis”

Helpful Report

Posted 12 years ago

“John Lewis. Incredible customer service too.”

Helpful Report

Posted 12 years ago

“Been waiting almost 3 weeks for our washing machine to turn up.. Thanks John Lewis, thought you had great customer service!!! We were definitly wrong!”

Helpful Report

Posted 12 years ago

“John Lewis staff get bonuses for good customer service.”

Helpful Report

Posted 12 years ago

“John Lewis, they have good customer service and do internet as well.”

Helpful Report

Posted 12 years ago

“Shame on you! Bad service, rude customer service team, damaged goods. To anyone who reads this shop at John Lewis instead of John Lewis's website.”

Helpful Report

Posted 12 years ago

“John Lewis has amazing customer service.”

Helpful Report

Posted 12 years ago

“Exemplary customer service as always from John Lewis plus cheaper than anywhere else. Beats me why people go to the sheds for stuff.”

Helpful Report

Posted 12 years ago

“Extremely impressed by John Lewis customer service. Outstanding.”

Helpful Report

Posted 12 years ago

John Lewis is rated 2.7 based on 2,450 reviews