John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,442 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“A John Lewis customer for some years, I feel let down at the totally negative experience with the non existence after care and customer service of my last purchase. Not the smallest or cheapest item, being a deep freezer which after ONLY weeks was faulty. However even after reporting the faulty freezer, its not just the product but the items which could cause sickness if not correctly frozen, and also sending photos.... a TECHNICIAN arrived, looked into the freezer, took more photos (in a grudging doing me a favour way) and since then nothing has happen. It seems that once John Lewis have your payment, then its tough for you, and the 2 year warranty isn't even worth the effort of reporting as they DO NOT CARE AT ALL. My last deep freezer lasted 11 years as I carefully look after my possessions but I would not recommend this John Lewis product which is a John Lewis branded item, or the diabolical after sales service. Only wish I had kept my old faulty deep freezer which though faulty was expected being so old. Presently waiting for illness from incorrectly stored FROZEN FOOD.....thanks for nothing John Lewis”

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Posted 8 years ago

“John Lewis has quality merchandise, a large assortment, super customer service, and a choice of express delivery. The dress I ordered for my daughter was lovely and arrived right on time. JL is one of my favorite online shops.”

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Posted 8 years ago

“Great website and range of products. Click and Collect service very convenient and has never let us down yet.”

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Posted 8 years ago

“Next day delivery, amazing customer service and a better warranty than anywhere else”

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Posted 8 years ago

“customer service is awful despite their reputation.”

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Posted 8 years ago

“Bought a Panasonic television recently. Price couldn't be beaten and delivery was very quick.”

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Posted 8 years ago

“Purchased Dyson cool Am07 Tower fan. Delivery was brilliant, was able to collect from local Waitrose and order arrived the next day.”

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Posted 8 years ago

“Good custium care could find everything easy”

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Posted 8 years ago

“The products & service from John Lewis are great, the prices are competitive too, The delivery staff always seem more friendly than average & are helpful & considerate. The only criticism I have is their standard delivery time slot - 7 hours! Far too long.”

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Posted 8 years ago

“Easy to follow website. Click n collect service”

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Posted 8 years ago

“Great speedy service”

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Posted 8 years ago

“After service is appalling.”

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Posted 8 years ago

“The item I bought was sent to me very quickly,and was well packaged. Can't fault them at all,you can buy with confidence from John Lewis online! Love them!”

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Posted 8 years ago

“Excellent service Next day Bought a great new pair of nubuck shoes great price and superb quality”

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Posted 8 years ago

“Quality products, fast delivery”

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Posted 8 years ago

“very quick delivery”

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Posted 8 years ago

“Bought sonos speaker system excellent buy with great customer care and guarantees great sound using with deezer”

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Posted 8 years ago

“ordered a lather jacket on line and it was delivered within couple of days. It had to be returned which was no problem at all and money refunded within the time limit set. Ordered another and again delivery was within two to three days and this time it was perfect, all done and dusted within two weeks of original order”

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Posted 8 years ago

“Handbag found that my wife liked.”

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Posted 8 years ago

“Good brands”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,442 reviews