John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

Visit Website

Write Your review

Tell us how John Lewis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great consulting in shop @ Oxford Street! Would always go again as staff seems trained & knows more than just were products are located. Also very helpful & excellent follow up service when I had a problem with a returned good.”

Helpful Report

Posted 8 years ago

“Excellent service and quick delivery.”

Helpful Report

Posted 8 years ago

“Polite and helpful staff. Delivered on time. Good quality.”

Helpful Report

Posted 8 years ago

“Good men's clothing range and price spread, coupled with excellent customer service”

Helpful Report

Posted 8 years ago

“I purchased a pair of suede shoes from John Lewis. The sales clerk was very helpful. The shoe size I required was not available in the box because on foot had been misplaced in another box. The lady spent quite some time searching for the other foot. It must have taken about 10 minutes. When she returned with the correct size she apologised for the mix-up and for the fact that she took so long searching through the shoe boxes for the right one. I was very pleased with her effort and her friendliness, and I told her so. She was very professional.”

Helpful Report

Posted 8 years ago

“Good quality, 2 years no guarantee, no quibble while returning unwanted or faulty goods.”

Helpful Report

Posted 8 years ago

“They have exchanged a wedding dress at their discretion despite being slightly past the return period due to availability of size”

Helpful Report

Posted 8 years ago

“Asked customer relations for help with a product but their response was totally useless. This company has lost its way.”

Helpful Report

Posted 8 years ago

“A John Lewis customer for some years, I feel let down at the totally negative experience with the non existence after care and customer service of my last purchase. Not the smallest or cheapest item, being a deep freezer which after ONLY weeks was faulty. However even after reporting the faulty freezer, its not just the product but the items which could cause sickness if not correctly frozen, and also sending photos.... a TECHNICIAN arrived, looked into the freezer, took more photos (in a grudging doing me a favour way) and since then nothing has happen. It seems that once John Lewis have your payment, then its tough for you, and the 2 year warranty isn't even worth the effort of reporting as they DO NOT CARE AT ALL. My last deep freezer lasted 11 years as I carefully look after my possessions but I would not recommend this John Lewis product which is a John Lewis branded item, or the diabolical after sales service. Only wish I had kept my old faulty deep freezer which though faulty was expected being so old. Presently waiting for illness from incorrectly stored FROZEN FOOD.....thanks for nothing John Lewis”

Helpful Report

Posted 8 years ago

“John Lewis has quality merchandise, a large assortment, super customer service, and a choice of express delivery. The dress I ordered for my daughter was lovely and arrived right on time. JL is one of my favorite online shops.”

Helpful Report

Posted 8 years ago

“Great website and range of products. Click and Collect service very convenient and has never let us down yet.”

Helpful Report

Posted 8 years ago

“Next day delivery, amazing customer service and a better warranty than anywhere else”

Helpful Report

Posted 8 years ago

“customer service is awful despite their reputation.”

Helpful Report

Posted 8 years ago

“Bought a Panasonic television recently. Price couldn't be beaten and delivery was very quick.”

Helpful Report

Posted 8 years ago

“Purchased Dyson cool Am07 Tower fan. Delivery was brilliant, was able to collect from local Waitrose and order arrived the next day.”

Helpful Report

Posted 8 years ago

“Good custium care could find everything easy”

Helpful Report

Posted 8 years ago

“The products & service from John Lewis are great, the prices are competitive too, The delivery staff always seem more friendly than average & are helpful & considerate. The only criticism I have is their standard delivery time slot - 7 hours! Far too long.”