John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

Visit Website

Write Your review

Tell us how John Lewis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product not in stock in store, so ordered via click and collect and picked it up the very next day locally - excellent service.”

Helpful Report

Posted 8 years ago

“Friendly, courteous and very helpful staff. Make shopping a pleasure.”

Helpful Report

Posted 8 years ago

“Brilliant customer service”

Helpful Report

Posted 8 years ago

“i brought a £950 laptop off of them, in a year and a half it has gone wrong 3 times and had to be taken into repair. the first couple of times apple fixed it no problem, the 3rd time apple sent me to john lewis to get it repaired under guarantee as the part needed would cost around £400. when it went into john lewis, they rang me up 2 weeks later saying £400 must be paid as it was liquid damage, however this had never been mentioned by apple. the customer service was nothing but horrendous with constantly rude staff. after ringing up and emailing we decided to get the unrepaired laptop back to the store as john lewis were very unhelpful and so we decided to go elsewhere. when we got the laptop home, we tried to turn it on on the off chance it would work, and so it did, perfectly. therefore john lewis tried to get me, an 18 year old to pay £400 for basically no reason, i am so glad i didn't pay it and will never be going back to john lewis again!!”

Helpful Report

Posted 8 years ago

“I was able to find and purchase 3 designer items in the sale at less than half their original price. Very pleased.”

Helpful Report

Posted 8 years ago

“Extremely good service”

Helpful Report

Posted 8 years ago

“A wonderful shopping experience with genuinely helpful staff. There's also a great sale on until mid July!”

Helpful Report

Posted 8 years ago

“In A Nutshell - John Lewis Plc/ Ltd - Do Not Purchase Electrical Items For The Following Reasons:- (01) Poor Customer Service. (02) The 5 Year Guarantee Is Worthless. (03) Faulty New Equipment Packed In New Boxes. (04) Faulty Equipment Is Blamed On Customers. (05) They Advise To Collect Through House Insurance. I Took Them To Court And Won.”

Helpful Report

Posted 8 years ago

“Quickly served . Good technical knowledge of product. Bought a new Fitbit alta”

Helpful Report

Posted 8 years ago

“I ordered a washer dryer and paid extra for it to be installed. After being told it would take 4 days to arrive, the machine actually took 3 weeks. When it was delivered and installed the installation team damaged my fitted doors and the carcass and I was told to fill the door myself before they could come back and attach the door hinges. The machine wasn't as described as it didn't have the correct spin speed on the majority of cycles and also didn't spin sufficiently and left clothes wet with a couple of inches of water in the drum. John Lewis weren't helpful in sorting all these problems out until I emailed the CEO. I then had a chap called within the hour. I'm still awaiting a new machine and the repair of my doors, and I was informed that they would be expensive to repair.... Well, if they hadn't been damaged by their men they wouldn't have the added expense. I'm hoping that the new machine I've ordered works better, and is installed better, the doors will be repaired and it is all sorted out before I die. I'm terminally ill and used John because of their reputation because I needed a stress free installation! I wouldn't recommend them. They offered me £100 off a new model, but I discovered that they were offering this to all customers. This wasn't a gesture to say sorry for all the hassle, stress and damage. Useless.”

Helpful Report

Posted 8 years ago

“efficient service”

Helpful Report

Posted 8 years ago

“Courteous and polite.Knowledgeable and happy to help”

Helpful Report

Posted 8 years ago

“We ordered a new mattress and after delivery found we had measured incorrectly, John Lewis were brilliant with arranging collection and supply the correct mattress with no hassle. The staff were very helpful and friendly. The delivery guys took care by putting socks over there shoes to protect our carpets. Thoughtful things like this speaks volumes to the level of commitment to customer satisfaction.”

Helpful Report

Posted 8 years ago

“friendly staff, and bought 50% off in their Clearance”

Helpful Report

Posted 8 years ago

“Fast delivery and very well packaged. Great value.”

Helpful Report

Posted 8 years ago

“A1 customer service, knowledgeable friendly and approachable staff. Nothing is too much trouble. The customer is really important to John Lewis. Shopped at John Lewis for over ten years and never had a problem.”

Helpful Report

Posted 8 years ago

“good service”

Helpful Report

Posted 8 years ago

“Problem with dishwasher & they replaced it”

Helpful Report

Posted 8 years ago

“The item I was slooking for was on sale so I got it for a good price.”

Helpful Report

Posted 8 years ago

“I have purchased from John Lewis many times but on two occasions they have come to my aid. I bought a pan set and a few days later saw the same set at a lower price in another company advert and I informed John Lewis who immediately price matched after checking its legitimacy. On a further occasion I purchased a computer and had some problems. In this instance they immediately exchanged the computer. A similar thing happened to it and the computer was exchanged again for a new one. I will happily return to John Lewis Cribbs Causeway and recommend them for customer satisfaction. Many thanks.”

Helpful Report

Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews