John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,440 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good choice of products and decent prices”

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Posted 7 years ago

“Nice products fast delivery”

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Posted 7 years ago

“Great service, communication and wide range of beautiful products.”

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Posted 7 years ago

“Great, easy navigable website. I got free click and collect and was especially pleased that even though I ordered on a Sunday, I was still able to pick up after 2pm on the Monday. I got a text and an email to tell me when it was available and I especially liked being able to pick up from my local Waitrose shop, as opposed to driving out to John Lewis.”

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Posted 7 years ago

“They have a superb, quality product range and their customer service is second to none. I ordered a coffee making machine on line and I was kept up to date all along the process so I was never kept guessing what would be happening next. When I buy with John Lewis I buy with confidence.”

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Posted 7 years ago

“They took back a faulty washing machine and promptly replaced it. Excellent service”

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Posted 7 years ago

“I cannot say what I feel about John Lewis- the webform won't let me! On Friday I bought and paid for a £600 mobile phone on JL's internet site and was assured by their email that it would be available for collection @ 2pm Saturday. It involved a round trip by car of c. 2hrs. When I arrived, I was told it had not been sent but JL had taken the funds from my credit card. When asked what JL proposed, all its customer services could suggest was that I make the same trip the following day (and presumably the day following that , until it arrived) pay another £600 in the hope that they would honour a new order (Like any good internet fraudster would) or cancel and hope they would eventually return my money. Until then I would be without a working mobile phone. JL did say they had tried to contact me on my mobile, but you would think that some bright spark would realise that if I was buying a new one from them, the old one might not be working properly - but no. They promised to call me back - I am still waiting. I hope I have not been duped, but all the signs indicate otherwise but IIIIII have I have learnt not to trust anyone with a slogan 'Never knowingly undersold' when they have sold exactly nothing to me, and for £600. I think anyone would have 'nothing' to me for less.”

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Posted 7 years ago

“Good products. All in stock and delivered to my nearest Waitrose. Fantastic.”

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Posted 8 years ago

“Good quality. Excellent service. No quibbles while returning faulty goods.”

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Posted 8 years ago

“Good choice of goods at competitive prices”

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Posted 8 years ago

“great consulting in shop @ Oxford Street! Would always go again as staff seems trained & knows more than just were products are located. Also very helpful & excellent follow up service when I had a problem with a returned good.”

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Posted 8 years ago

“Excellent service and quick delivery.”

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Posted 8 years ago

“Polite and helpful staff. Delivered on time. Good quality.”

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Posted 8 years ago

“Good men's clothing range and price spread, coupled with excellent customer service”

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Posted 8 years ago

“I purchased a pair of suede shoes from John Lewis. The sales clerk was very helpful. The shoe size I required was not available in the box because on foot had been misplaced in another box. The lady spent quite some time searching for the other foot. It must have taken about 10 minutes. When she returned with the correct size she apologised for the mix-up and for the fact that she took so long searching through the shoe boxes for the right one. I was very pleased with her effort and her friendliness, and I told her so. She was very professional.”

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Posted 8 years ago

“Good quality, 2 years no guarantee, no quibble while returning unwanted or faulty goods.”

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Posted 8 years ago

“They have exchanged a wedding dress at their discretion despite being slightly past the return period due to availability of size”

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Posted 8 years ago

“Asked customer relations for help with a product but their response was totally useless. This company has lost its way.”

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Posted 8 years ago

“A John Lewis customer for some years, I feel let down at the totally negative experience with the non existence after care and customer service of my last purchase. Not the smallest or cheapest item, being a deep freezer which after ONLY weeks was faulty. However even after reporting the faulty freezer, its not just the product but the items which could cause sickness if not correctly frozen, and also sending photos.... a TECHNICIAN arrived, looked into the freezer, took more photos (in a grudging doing me a favour way) and since then nothing has happen. It seems that once John Lewis have your payment, then its tough for you, and the 2 year warranty isn't even worth the effort of reporting as they DO NOT CARE AT ALL. My last deep freezer lasted 11 years as I carefully look after my possessions but I would not recommend this John Lewis product which is a John Lewis branded item, or the diabolical after sales service. Only wish I had kept my old faulty deep freezer which though faulty was expected being so old. Presently waiting for illness from incorrectly stored FROZEN FOOD.....thanks for nothing John Lewis”

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Posted 8 years ago

“John Lewis has quality merchandise, a large assortment, super customer service, and a choice of express delivery. The dress I ordered for my daughter was lovely and arrived right on time. JL is one of my favorite online shops.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,440 reviews