John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,440 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John Lewis is a company you can trust and their staff and customer service are second to none. Some clothing items can appear rather expensive but that is because the quality is always exceptional and cannot be compared with the poor merchandise that is often supplied by lesser stores at knockdown prices. TV & radio, computers, small and large domestic appliances are always competively priced and you have the reassurance of the"Never knowingly undersold" guarantee. I have bought many items from them in the last few years and can, with hand on heart, recommend them most highly.”

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Posted 7 years ago

“Had what I wanted and reasonable prices with good customer service.”

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Posted 7 years ago

“Picked the product and asked for more information from a very busy cashier and nothing was too much trouble. He looked up all the measurements etc on line and was extremely pleasant and patient”

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Posted 7 years ago

“Beautifully laid out store with wide aisles and easy access to the products I wish to view. Courteous staff who are always on hand to give advice when required and price match products should you be aware of it being cheaper elsewhere.”

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Posted 7 years ago

“waiting for a microwave to be delivered, the courier firstly couldn't find the address then said it was refused by a person ive never heard of !and that it would be delivered the next day ,didn't hear anything so decided to give courier company a call, was told that the address was incomplete!!! and that the parcel would be delivered on Tuesday. Gave John Lewis Customer service a call, they assured me that the delivery address was correct, was sorry but the microwave would be redelivered on Tuesday because of the bank holiday, that's no good to me, I wanted the microwave for the weekend, couldn't pick up a replacement from the store until the other one is returned, was any of this my fault!NO. feel very let down by all parties involved, that will teach me for being loyal to John Lewis!why are you not using your own transport, next time I will try Argos same day delivery.”

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Posted 7 years ago

“Excellent friendly and totally reliable service.”

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Posted 7 years ago

“Their customer service is next to none. They go out of their way to help you with your purchase, ensuring you find the item that is right for you.”

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Posted 7 years ago

“Found items on website at competitive prices. Ordered without any problems. Kept informed about delivery times and arrived ahead of schedule after they called to check if it was OK to arrive earlier than planned. Really helpful delivery men who took items round to the back of the house to store items in conservatory until they were needed with the kitchen refit.”

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Posted 7 years ago

“They have a good range of products to try out in store; they are competitively priced; they have an excellent 2 year guarantee period for electrical products. First rate.”

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Posted 7 years ago

“good choice and good prices”

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Posted 7 years ago

“in store always pleasant and knowledgeable staff, on line it is easy to order and collect”

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Posted 7 years ago

“Good quality baby clothes at a fair price. Collection from store was easy.”

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Posted 7 years ago

“Great at price match on recent Bose speakers. Communication on matching was quick. A good number of products come with guarantees for a peace of mind. Thanks”

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Posted 7 years ago

“The was comparable with other retailers and the product was in stock in my local store.”

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Posted 7 years ago

“Easy to navigate web site. Broad range of electrical products I was looking for plus their Price Match guarantee makes shopping simple and confident you are getting a good deal on a quality product”

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Posted 7 years ago

“I was buying shoes for my 9 year old two days before school started and was stressed but the staff in John Lewis kids shoe dept, Glasgow went the extra mile to find shoes and even order online for me to collect when the size wasn't available in store Many thanks”

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Posted 7 years ago

“I was able to contact someone over phone and was able to get a price match on my product”

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Posted 7 years ago

“Ordered some items for a new baby grandchild due soon. Delivered in a couple of days to my local Waitrose, very convenient.”

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Posted 7 years ago

“Great products and great staff”

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Posted 7 years ago

“Top service always, staff that actually have great knowledge of the product they are selling, lovely experience every time.”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,440 reviews