John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,442 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

Visit Website

Write Your review

Tell us how John Lewis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive shoddy flat pack furniture & after sales service to match. New set of shelves delivered today. All arrived OK. But they delivered some shoddily made flat pack furniture. But not cheap - £500 for some shelves. Instructions said 2 people and 20 mins to construct. 3 people & 2 hours later, we gave up swapping all the metal support struts to fit in the mis-aligned holes. I called customer service with the expectation of an apology and the offer of picking faulty shelves up. I had explained that the faulty metal parts were all constructed but the bolts could not be tightened up as the holes are mis-aligned so some of them are in at angles and not straight. The half constructed shelving is unstable and in it's current state not safe to stand up in a corner of the room for fear of falling on the oak floor or onto someone. It is also unsafe laid across the floor due to the bare metal. 2 kids, 2 dogs & 2 adults using this lounge. An accident waiting to happen!!! Not a priority for John Lewis to pick their expensive but shoddily made flat pack furniture up. Offered to pick it up in 2 days time but again within their 7 hour time scale. Despite explaining that I could not sit in at home for the whole time, due to work & a hospital app, there was no flexibility for them to deliver within a 3 or 5 hour schedule. Suggested the following day as I could be available for the full 7 hours but they could not guarantee that either, or the following day, or the following day after that!!! An hour later no further forward, no date or time slot for them to come and pick up their shoddy shelves!! So on top of a shoddily made faulty product they make it as awkward as they can to arrange pick up also. In the meantime leaving you with all the packaging & a partly made item taking up all your lounge and in it's unsafe state. Being a loyal JL customer I am so shocked with their can't care less attitude regarding their after sales. They have had a successful few years, recently with regards to sales. Don't get complacent JL, look after your customers and they will remain loyal. With the response and after care I received today, you'll be losing them. There are plenty of retailers out there to compete with.”

Helpful Report

Posted 8 years ago

“Ease of use, customer service and product offer”

Helpful Report

Posted 8 years ago

“Good service. Delivered to Waitrose next day.”

Helpful Report

Posted 8 years ago

“Fast turnaround and excellent quality”

Helpful Report

Posted 8 years ago

“Very quick delivery, and very helpful customer service”

Helpful Report

Posted 8 years ago

“Staff excellent”

Helpful Report

Posted 8 years ago

“Good product, but why would I want the divan(base) of my new bed, to be delivered four weeks before the mattress? Fortunately, we managed to co-ordinate the delivery of both items for the same day ourselves, but surely this is something John Lewis should have done.”

Helpful Report

Posted 8 years ago

“Good selection of quality vases delivered on time”

Helpful Report

Posted 8 years ago

“Shopping around for lego for my son's birthday and John Lewis came up cheaper by £10. Amazing! Free collection from our local Waitrose. Easy website to navigate around, shipped really quickly. All round a very happy customer.”

Helpful Report

Posted 8 years ago

“I went into the Brent Cross branch of John Lewis and a gentleman called Paul served me. He was very polite and helpful and checked that the product I was purchasing was available.”

Helpful Report

Posted 8 years ago

“"Johnlewis.com has just robbed me of £35 worth of vouchers. It accepted my shopping paid for in vouchers and topped up with JL credit card, and I was told I could collect my items from local Waitrose next day. I left my email address on the site and the message came that I would receive confirmation email or text. I received neither. My crime was to trust John Lewis, well why shouldn't I? and I assume that confirmation email would come and assigned vouchers to granddaughter for cutting up... I no longer have the numbers. Despite earning these through my credit card and therefore JL have records of having these they have refused to give me more or let me have the items I paid for. Its not my fault their system was faulty, but I am paying for it. I am applying for a different credit card and will shop elsewhere in future”

Helpful Report

Posted 8 years ago

“This website is well organised and really easy to navigate, there is good choice and usually delivery is fairly quick.”

Helpful Report

Posted 8 years ago

“because my internet was not working phoned then and they were happy to do my order over the phone as a click and collect at my local waitrose .i was very happy for this as i wanted the item ordered as quick as possible”

Helpful Report

Posted 8 years ago

“Very competitive pricing and staff were very friendly and helpful”

Helpful Report

Posted 8 years ago

“Ordered a item for next day delivery 2 days early, only to be told on the last day thats its been cancelled by email. No call or text, they text me saying order has been dispatched too. Do not deal with these lot if you need the item on certain date, stick with selfridges. Customer service were no help as they couldnt send the item out next day even though i called them at 4pm after finding out they cancelled the item. No compensation or incentive offered for their mistake.”

Helpful Report

Posted 8 years ago

“John Lewis provided me a great service. I ordered an item to be delivered to my mum and it arrived exactly when it was expected too. Baring in mind this was just after the bank holiday weekend.”

Helpful Report

Posted 8 years ago

“John Lewis delivered school trousers for my daughter. They are good quality and the delivery was prompt. A great service.”

Helpful Report

Posted 8 years ago

“Great customer service”

Helpful Report

Posted 8 years ago

“Always excellent customer service, in store and on the phone. No quibbles when wanted to exchange an item of baby clothing that was given to us as a gift but needed in a larger size. Their product range is always good quality items and although you may pay slightly more in store than elsewhere the customer service experienced is second to none. Their online click and collect service is also very quick and efficient. One happy customer”

Helpful Report

Posted 8 years ago

“Easy to use, 2 year guarantee, and the same price as all other shops! But the quality is assured, and customer service is great. Lots of delivery options available, was happy to receive my item at 9.16, one minute into my delivery slot!”

Helpful Report

Posted 8 years ago

John Lewis is rated 2.7 based on 2,442 reviews