John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,440 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Customer service is appalling. Long winded, slow, inefficient, uncaring. The only way to get help with a problem is to bombard senior management with emails and keep your fingers crossed that they can be bothered to sort any problem. Types of problems so far- wrong information on their own website and therefore they fit an electric hob instead of an induction hob. It took 6 weeks to sort. Delivering a washing machine with a door that wouldn't open and wanted to repair it not replace it. Now taking 2 weeks for an oven to turn up and yet again, no-one wants to sort the problem. Their lack of communication is astounding. These problems all occurred to my neighbour who is over 80 and vulnerable. I always end up having to sort it for her.”

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Posted 7 years ago

“Fast and efficient online purchase and prompt delivery. Great communication.”

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Posted 7 years ago

“I have just bought a new MacBook Air and was very happy with the service and speed I received my Laptop in.”

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Posted 7 years ago

“Fast reliable delivery and great quality dishwasher just as described in the advertising.”

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Posted 7 years ago

“I bought some storage boxes from John Lewis for my bathroom toiletries. The price was amazing & the quality is so good. The boxes arrived at my local store the day after I ordered which makes the ordering & collection process really easy. John Lewis never fail to impress!”

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Posted 7 years ago

“Always high quality and excellent customer service”

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Posted 7 years ago

“A sandwich on two consecutive days. First, cold bread, wilted lettuce which was inedible, hardly any plum chutney. Second, egg and cress, gluten free. Bread difficult to swallow, it stuck to the mouth, eggshell in the sandwich. Pot of tea O.K.”

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Posted 7 years ago

“excellent customer service when buying school shoes”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Excellent staff customer service. NO PRESSURE.”

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Posted 7 years ago

“Excellent service and assistant had authority to offer financial reduction on slightly damaged goods.”

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Posted 7 years ago

“I purchased a TV not the cheapest but still a good price close to Currys but the customer service was excellent.”

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Posted 7 years ago

“I purchased some ladies lingerie and infortunstely it didn't fit when I got it home I returned the next day thinking I hope I'm not going to have to jump through hoops as it's underware, but the assistant was so very pleasant and helpful I had to sit down I could not have experienced anything better”

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Posted 7 years ago

“They have high quality products and normally deliver very quickly after an order has been placed.”

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Posted 7 years ago

“5 year Guarantee on my TV purchase.”

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Posted 7 years ago

“Delivery on time, delivery driver was great, customer service was amazing. Well worth spending a little bit extra”

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Posted 7 years ago

“Ordered online, collected from my local Waitrose the next morning. Great service and trusted retailer.”

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Posted 7 years ago

“At first I was wary of looking on the website as they have a reputation of being pricey. I found exactly what I was looking for for a lower price than it was sold for on the high street. Arranging the delivery was easy and it arrived 2 days later. I was kept updated throughout as to the status of my delivery and collection of old appliance.”

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Posted 7 years ago

“Good customer after sales very helpfull staff products of good quality.”

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Posted 7 years ago

“My t.v has been at the meanders now for 3 weeks no replacement it is with a third party who came to my house . I at least thought they would look for something obvious or a quick check over no without checking anything said it had to go to the workshop phoned them a couple of times each time told the same thing awaiting parts how long is that going to take properly fed up now wish I had brought one from a independent shop seems no actual cares once they got your cash .!!!!!!!!”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,440 reviews