John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,457 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,457 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“John Lewis is an excellent shop with a wide range of goods,helpful and informative staff. I would highly recommend them for any purchases”

Helpful Report

Posted 8 years ago

“Wanted to order a television from John Lewis, but there was no online stock. When I telephoned to enquire if any stores had the product, I was told this was an old model which had been discontinued. The associate checked all stores for stock, but without luck. The following day a stock notification showed that there was 1 unit in stock, so I called the online order line who were very helpful in reserving this item while the order was processed.”

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Posted 8 years ago

“Placed an order for Christmas presents on 15th December, stupidly thinking that this would give John Lewis plenty of time to deliver for the big day. Received notification that Hermes was the courier. No delivery was made within the requisite 5 working days, so I chased John Lewis. They were informed that the delivery had been lost, and that a case had been launched. I was assured that someone would call me back within two hours. After two and a half hours, I called them, had to wait for half an hour until someone was available due to "high volumes of calls" (come on JL - it's Christmas, you should expect this). Eventually I get through to someone, who then puts me on hold for another ten minutes while they go and investigate. He comes back saying that he has spoken to Hermes who had launched a case and that someone would call me within the next 24 hours! Not much use as we leave for Christmas in the morning. Unhelpful, unprofessional, unsympathetic, absolutely clueless. I would expect more from an organisation such as John Lewis, which prides itself on its so called customer service. If they can't trust the courier service that they contract with, either change the courier, or employ more people in your customer services department to deal with disgruntled customers. It's not rocket science John Lewis.”

Helpful Report

Posted 8 years ago

“They are genuinely never knowingly undersold. Their staff are genuinely helpful as they are invested in the company and they provide a click and collect service that is very conveninet and quick. Along with providing very good quality goods and an efficient delivery process, I find them the 'goto' on line and actual shop for most non-grocery things that i buy”

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Posted 8 years ago

“Deliver the goods within the one hour time frame on the date stated. Excellent packaging and great customer care”

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Posted 8 years ago

“Very quick delivery to my pick up point.”

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Posted 8 years ago

“perfect service”

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Posted 8 years ago

“They have good reductions, quality products and good at updating your delivery, they give you a window of one hour in the day when your item/s will be delivered. This saves waiting in all day.”

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Posted 8 years ago

“Excellent stuff, good systems make it easy to order”

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Posted 8 years ago

“Incredible help and speedy delivery”

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Posted 8 years ago

“Fault on broadband. Lied to by members of staff. Fault was not reported in first instance. Disgusted by the service. Fault still not resolved”

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Posted 8 years ago

“Great products and service!”

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Posted 8 years ago

“John Lewis handled my return efficiently, helpfully and promptly. They turned my grievance into a pleasurable experience”

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Posted 8 years ago

“Kept me informed of order and delivery progress at each stage of purchase and delivery.”

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Posted 8 years ago

“Price matched so you know that you don't need to look elsewhere”

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Posted 8 years ago

“Prompt delivery. Excellent price in comparison to other sellers.”

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Posted 8 years ago

“BOUGHT SEVERAL ITEMS, ONE RETURNED WITH NO ISSUE. ANOTHER ITEM HAD A FREE OFFER ATTACHED AND JL EXPLAINED WHAT I NEEDED TO DO TO OBTAIN THE OFFER. VERY HELPFUL SUPPORT SERVICE”

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Posted 8 years ago

“Excellent Selection of Stock, Great Customer Service.”

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Posted 8 years ago

“Always reliable quality goods. User-friendly website and a variety of delivery/collection options. Reliable customer service and returns system.”

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Posted 8 years ago

“**I WARN EVERYONE PLEASE DON'T PURCHASE FROM JOHN LEWIS** Guy's sorry but JL is the shittest company to purchase from. On the 05-12-2017 I purchased a Mac Book Pro from JL for next day delivery. Item got delivered the next day when I wasn't home and was singed by someone with the same surname as me but funny enough when I tracked it the person spelt my name wrong. When I got home the item wasn't home and my neighbours claim they didn't receive it so I called JL on the same day 06-12-2017 and reported it. Jl said they will investigate and thats going to take 3-5 days from the day of report. I called back on the 3rd day after the report only to find out the investigation wasn't launched on the day I reported it. JL then launched an investigation again they said. I've waited for another 5 days making it 8days wait in total only to find out now that JL can't do nothing about they claim. DPD claim it's been delivered and therefore J.L is picking the their partners word over the customers. I've asked for a proof of delivery/signature but apparently the customer can ask for that. UNBELIEVABLE!! JL is now telling me to go and report it to the police that the laptop has been stolen from me. First of all I haven't received the item in the first place to go and report it stolen to the police. I spoke to a manager who claims he's the team manager and His name is Andrew. I asked for his last name but he said he can't tell for security reasons. And that's how I've been dealt with by JL. I've basically lost £1,655.95 and the manager calmly said he can't do anything about it.”

Helpful Report

Posted 8 years ago

John Lewis is rated 2.7 based on 2,457 reviews