John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“The shop was very busy. As an assistant came out I approached him. He was going to lunch but stopped and served me, even after i said not to worry I will wait for another assistant, he insisted on serving me.”

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Posted 8 years ago

“Service was quick, very informative and helpful.”

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Posted 8 years ago

“Excellent service both parcels in store the next day ready to collect”

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Posted 8 years ago

“Excellent service both parcels in store the next day ready to collect”

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Posted 8 years ago

“Ordered the item at 1930 on Sunday, the parcel was ready for collection before 1300 at my local Waitrose. Excellent, speedy service.”

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Posted 8 years ago

“I ordered an item on line on Saturday evening, received an email in confirmation and a security phone call 10 mins later. On Sunday morning I received an email and text to let me know that the item was ready for collection at my local Waitrose.”

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Posted 8 years ago

“They are just the best . The products are first class, the online purchasing is made easy and the delivery is faultless. They package brilliantly and so your products arrive in perfect order.”

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Posted 8 years ago

“I would like to say what a smooth running service from ordering to receiving my purchase. John Lewis kept in touch at every stage excellent.”

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Posted 8 years ago

“Great choices, price matched, & helpful staff.”

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Posted 8 years ago

“They are quite simply, the best!!! Ordering is easy, delivery is superb and the product is so well,packaged.”

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Posted 8 years ago

“Great warranty”

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Posted 8 years ago

“Layout, structure, performance of the site, easy checkout process”

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Posted 8 years ago

“Very helpful, reliable and quality”

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Posted 8 years ago

“Such good service nothing is to much trouble”

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Posted 8 years ago

“My order was allegedly delivered to my office at 7 p.m on 27/11/17, but my office closes at 5 p.m without any access to the building. I have notified the customer service over the phone and via email that I am still to receive my order. I was informed that my order was delivered on that date and basically the case is closed without any proof of delivery. I feel very disappointment and frankly disgusted that as a loyal customer , I was being treated with such a mistrust as I had not reported any issues with my other orders previously. I am left without any order and nobody wishes to take a blame. It is only my word against unreliable Hermes . I am very sorry, but JL customer service is not as it used to be before, known for putting the customer's first and treating them with respect. Being loyal JL does not pay off at all.”

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Posted 8 years ago

“Using click and collect had goods in just over 24 hours”

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Posted 8 years ago

“Deliver my items to Waitrose very quickly, pick up was quick and correct.”

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Posted 8 years ago

“Price matched guaranteed a TV recently bought, great service from order to delivery. Would definitely use again.”

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Posted 8 years ago

“I purchased the new iphone directly from the John lewis website for next day delivery, and when it never arrived i was concerned and called the courier. The item was delayed and I had to wait another day, but being a weekday I asked it it could be re-routed to my work address. This was not allowed, but it was going to be sent to a pick up location. It wasn't very convenient, however I agreed. 3 days after, the item still hadn't been delivered to the pick up location, but in fact it has been lost by the courier. John lewis customer support are the worst company to deal with. They will not claim responsibility for losing the package even though it was their courier who lost it. I'm now left without a phone, tonnes of annoying phone calls back and forth to customer support and minus £680 until John lewis investigate !! (its been 3 days of 'investigating' so far) Why is it my fault that they have lost my parcel??? Why can't they just refund me or send out a new phone? NEVER BUY ANYTHING FROM JOHN LEWIS ONLINE!!!!!”

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Posted 8 years ago

“Excellent customer service, good price matching policy, great reviews. Would thoroughly recommend.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews